Archiesonline.com
- Forced delivery of cancelled product Open
Nitin Jodawat filed this complaint against Archiesonline.com on Aug 20, 2018
I have ordered Roses from Archiesonline.com with same day delivery on **:** PM. To get more clarity of the delivery i whatsapp them on their whatsapp customer care number which told me that my order is confirmed and will be delivered before *.** PM. So i asked them to cancel my order as delivering at *.**PM was not feasible for me. One one replied on for this cancellation( I have screen shot of chat as well). Then i emailed their customer service email for cancelling my order. No one replied to email as well. Then i call their customer service number many times but no one picked my call. So in the end i thought i have to receive order so i waited till *:** PM. No one reached on delivery address. As it was special day for me i cannot be waiting for Roses on same place whole day. i got call from delivery boy at *.** PM that he is at door for delivery. I denied to take delivery as i was not worth and i intimated them about cancelled well in advance by all means. Delivery boy denied return and then after * hour ( *.** PM ) i got call from same customer care number which was not picking my call then they cannot cancel same day delivery order as it was against their policy. I asked them for policy but no one emailed me policy rather they send apology email without refund. I have added screenshot of their policy which say if cancel order before dispatch they will refund me. But no one is taking any action for this.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Archiesonline.com
Resolved
Frustrated? File a Complaint
Amazon.in
"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."
Abhishek Yadav
Related Complaints
Archiesonline.com - Not Delivered Closed
My order no. AL********-****** booked on **th August, ****...paid Rs.****/- Ex.Delivery date shown *st August, ****...but not delivered till now i.e **th August, ****... Customer care very bluntly says...Go and read the terms...we do not refu...
Aug 27, 2021 by Rana Udain
Archiesonline.com - Gift not delivered Closed
I bought a gift for valentine's day and the delivery option was for the same day. I charged extra for this but I'm ok with that but instead of the delivery date which was **th February it is not yet delivered and I can't even reach to them. I m...
Feb 15, 2019 by Utkarsh pandey
Archiesonline.com - PARCEL NOT DELIVERED Open
I have ordered a Rakhi Gift on ** August **** for Chennai to be delivered on **th August ****. But neither order delivered yet nor any response from their side. Payment screenshot is attached for your reference. Kindly take immediate acti...
Aug 16, 2019 by SHANTI BUTOLA
Archiesonline.com - Product not delivered for paid order Open
I ordered an item from Archiesonline.com on **th of February its more than one month they have not delivered the item and they don't have any contact number also. They are sending the same email every time. I tried to contact them but failed. L...
Mar 19, 2019 by Ranjan Kumar Singh
Archiesonline.com - Fake product delivered with a delay in shipping Open
I have ordered an item with order number AL********-******* on **th **** under same day delivery schema and paid ** rupees extra for gift wrap. But I waited for the day and on **th Feb I requested to cancel my order as the significance of that ...
Mar 15, 2019 by Vipul Gupta