Indigo Airlines
- Flight check in missed by 10 minutes Closed
Amrapali Srivastava filed this complaint against Indigo Airlines on Sep 11, 2018
For a flight at *.** am on September **, ****, I reached the airport at *.** am but due to airport procedures it took me more than * minutes to reach the check-in counter. Due to armed forces discount used for the ticket, I wasn't allowed web check-in or the automated check-in at the airport. The person at the counter took good time to tell me that I'm ** minutes late, and can't get in the flight. I tried to reason with her but they told me to go to the reservation counter. I still had ** minutes for the flight but they didn't allow me to get in anyhow. I had paid around ₹**** for the ticket and the person at reservation counter told me to pay ₹**** more to get in the next flight (which would take more than double time than my original flight). I checked online and booked a fresh ticket for an evening flight at ₹****. As for the original ticket, I will only get a refund of taxes which is around ₹***.
This is highly irresponsible of the Indigo airlines since their procedures didn't allow me a web check-in. They could check my ID's at the airport after the check-in. On top of that, they didn't help me with a cost effective option. (Later, I got to know that they allowed other people a ticket for next flight for ₹**** only. They didn't even mention that option to me.)
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Indigo Airlines
Resolved
Frustrated? File a Complaint
MakeMyTrip
"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."
Mohd Afnan
Related Complaints
Indigo Airlines - Refund is not provided by Indigo Airlines in medical emergency Closed
I couldn't travel on my flight from Lucknow to Bangalore on * Feb **** because my daughter (** months age)was not well. She was suffering from diarrhoea and doctor advised medicine and rest for her. So I called customer care stating that due ...
Feb 20, 2024 by Shoaib Ahmad
Indigo Airlines - Charged for a rescheduled flight seat which was cancelled due to bad weather Closed
On **/**/****, Mumbai to Chandigarh flight was cancelled to due bad weather and when we rescheduled it with their another flight which was connecting from Mumbai to Nagpur and then Nagpur to Delhi. We were asked to pay *** for * seats from Mumb...
Jan 22, 2024 by Zuber punjabi
Indigo Airlines - FLIGHT DELAYED I MY CONNECTION FLIGHT WAS MISSED Closed
i was booked aflight, from TASHKENT DELHI the travel date ** JAN **** the actual ETD - *:** AM - ETA - *:** AM the flight was departed from tashkent *:** am its too late, so my connection flight was missed due to delay from ailine sid...
Jan 15, 2024 by SIBIL RAHEEM VAYYATTUTHIRUTHUMMAL
Indigo Airlines - Flight cancelled but no alternate flight allowed Closed
*E *** was cancelled but they did not allow alternate flight. It costed me business meeting cancellation and overnight stay in Coimbtore which costed me **,*** Rs. flight *E *** from CJB to BOM on **Dec**** is cancelled due to bad weather at ...
Dec 26, 2023 by Sandip Chintawar
Indigo Airlines - Rechedule of flight Closed
I wanted to reschedule my flight from kanpur to mumbai from **th to **th Dec. I went to the payment page to pay the rechedule charges. I clicked on review booking to confirm. The page automatically directed to home page to enter the details aga...
Dec 11, 2023 by Yasir