- Faulty home theatre under warranty not replaced/repaired by service centre Open
We had purchased the Sony Home Theater Model - HT-IV300/M bearing serial no. 3380387 on 28th October 2018 from Croma, Malad. After a few days of normal performance, the amplifier developed some issue, which influenced the bass to a considerable level. We then placed a complaint with Sony consumer care on the 17th of December, 2018, after which their engineer came and insisted on replacing the woofer. They sent a new woofer, but the problem persisted, as the fault was in the amplifier. The engineer thus took the amplifier with him telling us that they will get back to us after checking it. After a few days, they called back saying the amplifier is fine and we may collect the new woofer with the existing amplifier. On repeated complaints that we need the amplifier replaced, as the fault is in amplifier not in the woofer. Sony still insisted on replacing only the woofer, not paying heed to our request for comparing the amplifier with a new one to make sure. Our last reply from Sony was on 12th Feb 2019, wherein they denied to replace or repair our amplifier. Authorised Service Centre: M/s. Metal Tech Job No.: J90076390 Sony complaint No.: 52482141
Are you brand?
Are you Lawyer?
Get service/product replaced or fixed for free
I had purchased an LCD tv of Sony in September 2016. After two years of purchase, there was flickering on the screen on and off. When I contacted customer care they told me to make changes in settings and it got resolved, but since the past six...
Apr 17, 2019 by Rajkumari
I submitted my Sony Xperia mobile to Sony service centre in Thane. I was assured to get it back after 2 weeks. However, it is over 2 months and still no response. They seem to have damaged the motherboard and can't seem to fix it. Even after r...
Feb 28, 2019 by Vivek Jha
Purchased sony tv model No: kdl-50w800d for Rs. 89,990/- in hyderabad on 22-11-2016 with an intention of hassle-free viewing for more than 5 years or so even though many other companies are marketing the same configuration tvs with mu...
Feb 13, 2019 by V.C. Vijaya Kumar
Dear sir, I have discussed with your sony service engineer and service personnel about this matter.but truly saying the liquid is spreading internally from day by day but not any other outer damaged shown on the screen .two days before when i...
Feb 08, 2019 by PINAKA MISHRA
Dear Concern, My name is Sudarshan and I am sony's premium customer. I have tipo, L, C3, XA and xa1 handsets that my family members use. Of these XA1 I have been remorsed with this one handset. I bought xperia XA1 on July 18, 2017. The set...
Jan 17, 2019 by Sudarshan