- Denied entry after reaching boarding gate on time Open
I had booked a international flight from Doha(Qatar)-Hyderabad to travel on 30/08/2018 at 10.05 pm reached the airport check in counter at 7:45 pm and was at the Boarding gate at 9:00 pm.
The duty supervisor at the boarding gate denied entry as i was carrying extra luggage of 12 kgs which consisted luggage and chocolates from Doha duty free .
The Supervisor insisted to pay Qatar Riyal 630 for which i reduced the luggage and was ready to pay Qatar Riyal 330 still the supervisor got angry started abusing behaving in a rude manner.
I agreed to pay Qatar riyal 630 and handed over my credit card to the Indigo but after some time but the supervisor was not willing to accept and at 9:50 pm informed that my luggage is off loaded and cannot travel.
around 10:30 pm i was spent with some lady to the airport authority which was at a distance of 01 KM with my hand luggage and was made to wait till 11.30 pm later informed that i have to call someone and book another ticket or else leave the airport.
As i booked the appointments with the Doctor and other works had to call my friend at 00:30 am on 31/08/2018 book another flight ticket from Oman Airways scheduled to departure at 04:00 AM and reached via Oman -Hyderabad at 3:00 pm by the time reached home was 6:00 pm. (Flight Ticket attached)
As per the Schedule i had to reach 06:00 hrs morning to my home.
I had raised the issue with Customer relations and Appellate authority. after several emails and telephonic discussions was informed some feedback has been given to the Supervisor and offered a travel voucher of Rupees 4500.
For the insult, abuse , amount of travel time, postponement of important works as well as for the ticket purchased i need a compensation as per the law.
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Myself and my family were traveling on Indigo Airlines flight ( 6E-631 ) from Bhubaneswar to Hyderabad on 31st December. The flight was cancelled and we informed 90 minutes before departure time. We went to the indigo counter for alternate ...
Jan 11, 2018 by Rajen