Delay in booking advance refund & deduction of cancellation charges Open
Posted on: May 16, 2018
Complaint filed against: Town And City Developers Kg Group
I booked a property worth 25 lakhs by paying booking advance 5000 in 27th June 2017. Due to some unforeseen situations I was forced to call this deal off on the 6th July 2017 and requested for refund. On Aug 3rd however I enquired if the flat was still available, they said No but showed another flat exactly similar but with over 2 lakhs extra so I let my decision remain and requested that my booking advance be immediately returned.
But even after several follow ups (proof attached) my booking advance was not returned. Finally after a great struggle, in December 2nd week they returned my money but after deducting 5000 Rs as cancellation charges which they din even inform.
And I really don't understand, how this is fair to deduct cancellation charges as 10% (5000 Rs) when they took nearly 6 months to return my advance and caused so much mental trauma? If they had immediately returned my money soon after i cancelled they can still claim cancellation ( although the manager promised not to charge me cancellation if done so due to unforeseen events and in reasonable time) .
Also during my follow ups to get my money back, I have never been allowed to escalate my issue to their higher management and they never shared my their MD's details even after asking several times. After I received the advance and found shortage of 5k, I called the sales manager to give him my piece of mind and to question him but he was totally rude and unapologetic. I told him I will file a complaint in consumer court too and he was still totally rude and shouted back at me to do whatever I wish. I have never seen such worst customer service ever. I request you to kindly look into this issue and get me justice to reinstate my faith in our Consumer protection system.
Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get damages for financial loss and mental agony
Complaint filed by: shirly