- At the time of check in room was not available Closed
Posted on: Nov 23, 2018
Complaint filed against: OYO Rooms
My booking ID-QMUS3582
Sequence of the events.
1.I booked a room at OYO 7967
I fully paid 613 Rs. through my card.
And also updated my checkin time to midnight.
2.I reached at gurgaon railway station at 5 AM. I booked a cab for 400Rs from there for the hotel.
3. I reached OYO 7967 at 5:30AM
I talked to hotel manager (vicky) he denied me for the checkin as there were no rooms available.
4.I called oyo customer support
They picked my call then i provided booking details to them then the customer support guy told me that he want to talk with the hotel manager then I transferred my phone to hotel manager he denied oyo team to provide room as there were no rooms available.
5.the customer care guy put my call on hold and then transferred my call to guest experience manager miss divya kashyap.
6.Now i was talking with divya kashyap
She said she will put my call on hold she will call the hotel manager, after putting my call on hold she said she is unable to reach them can you please transfer my call to the hotel manager then i transferred my phone to hotel manager
He denied again to provide me room.
7.so it was now 25 minutes on call with oyo customer support
She said she will put my call on hold again
She have to check nearby properties of oyo.
8.after checking nearby properties she told me there is no rooms available in any nearby properties of oyorooms so she cant provide me room and she will refund my money.
9.I said I haven’t booked room to take refund and if oyo will provide this type of service to customer then sorry we cant trust oyo in future.
10. She said sorry she can’t do anything she can only provide refund of the amount which i have paid.
11.I requested her that i have to take a cab now for other hotel i have to pay more now and the compensation for my time you wasted, she said sorry she can’t pay me more then the refund amount. I got my refund 613 Rs which i paid.
12.It was 6 AM now and there were no cabs nearby
I got a cab after waiting for 20 minutes there.
13. Cab charged me 500 Rs to take me to other hotel because it was far from there.
I want compensation for:-
1. My time they wasted
2. The charges which were incurred for travelling.
3.The difference amount which i paid higher for other hotel.
Resolution Demanded: An apology letter from company official, Get damages for financial loss and mental agony
Complaint filed by: Asif belim