- Amazon account unjustly locked despite seven interactions with support Open
Amazon has locked my account until my bank faxes them certain information. However, my bank has
said they are unable to fax Amazon, and instead has provided two alternative ways for Amazon to get
the information they need. I have called Amazon seven times to explain this to them, but after every
call I receive an email which ignores what I told them, and again asks my bank to fax them (which they
cannot do). In other words, Amazon’s account specialists have repeatedly ignored what I’ve told them,
and instead have resorted to sending me the same automated email. I’ve explained this to Amazon
customer service, and the associate always seems understanding, but the email I receive after all is
always the same, and does not reflect this.
Prior to my account being locked, I had ordered a toaster oven, a monitor, and light bulbs, which have
not arrived due to the lockout. Because my bank is unable to fax amazon, my account is effectively
locked and I cannot do anything. Even if I make a new account, my outstanding orders will not arrive
with no compensation, and I will not be able to cancel prime payments.
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