- Amazon account unjustly locked despite seven interactions with support Open
Amazon has locked my account until my bank faxes them certain information. However, my bank has
said they are unable to fax Amazon, and instead has provided two alternative ways for Amazon to get
the information they need. I have called Amazon seven times to explain this to them, but after every
call I receive an email which ignores what I told them, and again asks my bank to fax them (which they
cannot do). In other words, Amazon’s account specialists have repeatedly ignored what I’ve told them,
and instead have resorted to sending me the same automated email. I’ve explained this to Amazon
customer service, and the associate always seems understanding, but the email I receive after all is
always the same, and does not reflect this.
Prior to my account being locked, I had ordered a toaster oven, a monitor, and light bulbs, which have
not arrived due to the lockout. Because my bank is unable to fax amazon, my account is effectively
locked and I cannot do anything. Even if I make a new account, my outstanding orders will not arrive
with no compensation, and I will not be able to cancel prime payments.
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
I have ordered a mobile phone Vivo v11 pro on 10 February 2019. But it hasn't arrived yet.15 days have passed. I am very upset. Please take the necessary steps so that I get my money back....
Feb 26, 2019 by LALITA Naryal
I ordered leoie snowflake shape wall sticker on December 15th, still, now product was not delivered and when I ask customers care, people, they are not responding properly and they are saying its received by some other person. But still, in my ...
Feb 24, 2019 by Ganavi Manjunath
I returned an item on 4-2-2019 and the refund was expected to reflect in my bank account by 11-2-2019. But I haven't got a single penny yet. I have a complaint in Amazon customer care a number of times. Every time they ask me to contact my bank...
Feb 21, 2019 by Mahima Dhingra
i have ordered Jabra Elite Active 65t True Wireless Earbuds and Charging Case with one Touch Amazon Alexa (Copper Blue) due to non working of the product i raised a request to return the product. Amazon authorised blue dart to pick up the prod...
Feb 14, 2019 by kshitij aggarwal
I ordered 2 packets of Reese chocolate butter cups chocolates from Amazon. When it was delivered my wife opened piece only to notice that it was not appetizeing to look at and we doubt whether it is fit for consumption. When we complained ...
Feb 14, 2019 by Regie P Lucas & Priya Nair