Ali Express
- 15 Packages not delivered, AliExpress refused all my disputes Open
Mohammad Dwaikat filed this complaint against Ali Express on Feb 08, 2018
I placed more than ** orders on AliExpress at Christmas time. I received some of them, but there still ** orders that I am still waiting.
I contacted the sellers many times and they said the delay because of holidays.
I had to open many disputes at a time for the ** orders, for some reason, AliExpress deactivated my account for violating the Buyer Protection Program.
Deactivating my account forbids me from opening disputes, so I contacted the Customer Service many times over weeks, not to activate my account but to at least open disputes on my behalf to get refunds on lost items!
I also contacted the sellers, and they agreed to refund, but it won't happen since I am not allowed to open disputes and the customer service also refuse to open disputes and the said that I have to get refunds from sellers in an (Offline Transaction), which doesn't make sense to me.
The conclusion to AliExpress, I won't discuss your reasons behind deactivating my account, but when you do so then you should first take care of outstanding orders and the big money that I paid.
AliExpress, won't help reactivate my account, won't let sellers to refund me. Simply, I lost my money! and all I got from their customer service is a bunch of similies and promises.
Attached: Messages with sellers who agree to refund me!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Ali Express
Resolved
Frustrated? File a Complaint
Reliance Digital
"Very happy with the resolution of the issue. If I had not taken help from Voxya, I would not have gotten my refund."
Guru Magavi
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