{"id":3362,"date":"2026-03-22T12:43:29","date_gmt":"2026-03-22T12:43:29","guid":{"rendered":"https:\/\/voxya.com\/stories\/?p=3362"},"modified":"2026-03-22T12:43:30","modified_gmt":"2026-03-22T12:43:30","slug":"story-tv-auto-pay-and-refund","status":"publish","type":"post","link":"https:\/\/voxya.com\/stories\/story-tv-auto-pay-and-refund\/","title":{"rendered":"Story TV Auto pay and Refund"},"content":{"rendered":"\n<p>Story TV is an Indian micro-drama app designed to blend the fast-paced nature of Instagram Reels with OTT-style storytelling. As part of the Eloelo Group, the platform focuses on vertical, one-minute \u201cdesi\u201d content. Recently Voxya has started receiving hundreds of <a href=\"https:\/\/voxya.com\/company\/story-tv-app-complaints\/1282652\" target=\"_blank\" rel=\"noreferrer noopener\">complaints against Story TV<\/a> demanding cancellation and refund from Story TV.<\/p>\n\n\n\n<p>The app is particularly popular among young audiences, especially in rural areas, who are looking for engaging, masala-style entertainment.<\/p>\n\n\n\n<p>But it is facing criticism in recent times, with some users alleging scam-like auto-pay practices, claiming that monthly subscription charges are activated without clear consent.  <\/p>\n\n\n\n<p>In this article, we will explain how to cancel the Story TV subscription and request a refund for any charges incurred.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to cancel Story TV Auto pay?<\/h2>\n\n\n\n<p>To stop or cancel a UPI AutoPay mandate for StoryTV (or similar apps), open your UPI app (PhonePe, Paytm, Google Pay), go to the &#8220;Autopay&#8221; or &#8220;Mandates&#8221; section, select the StoryTV subscription, and tap &#8220;Cancel&#8221; or &#8220;Revoke,&#8221; followed by entering your UPI PIN. <\/p>\n\n\n\n<p>This action is permanent, preventing future automatic deductions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Steps to Cancel UPI AutoPay (General):<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Paytm:<\/strong> Profile -> UPI &amp; Payment Settings -> UPI AutoPay -> Select Mandate -> Cancel.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Google Pay:<\/strong> Profile -> Settings -> Recurring Payments -> Select Mandate -> Cancel.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>PhonePe:<\/strong> Profile -> Autopay -> Select Mandate -> Revoke.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Key Considerations for StoryTV or Subscription Apps:<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Cancel In-App: <\/strong>You can cancel the AutoPay directly within the app&#8217;s subscription settings.<\/li>\n\n\n\n<li><strong>Check &#8220;Live&#8221; Mandates:<\/strong> Ensure you select the active mandate to revoke it. <\/li>\n\n\n\n<li><strong>Contact Support:<\/strong> If the app does not show the mandate, contact the bank or use the support option within the StoryTV app.<\/li>\n\n\n\n<li><strong>Refund Policy:<\/strong> Some services, like STAGE, offer a &#8220;no-questions-asked&#8221; refund policy if you reach out, even if AutoPay was triggered.<\/li>\n<\/ol>\n\n\n\n<p>Always check for a confirmation message after cancelling to ensure no further payments are made.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to get refund from Story TV?<\/h2>\n\n\n\n<p>To get a refund for a Story TV auto-pay subscription, immediately contact their customer support via the app or website and request a cancellation of the charge. Within 48 hours, request a refund via Google Play for faster processing. If they do not respond, initiate a dispute\/chargeback with your bank or payment provider (e.g., UPI).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Steps for Refund and Cancellation:<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Request Refund: Email or contact Story TV support stating the date, amount, and reason for the refund to stop future deductions.<\/li>\n\n\n\n<li>Cancel Subscription: To prevent future charges, cancel the subscription immediately in the Google Play Store (Profile > Subscriptions).<\/li>\n\n\n\n<li>Stop Future Autopay: Disable the Auto-Renewal\/Autopay feature directly from your UPI app (PhonePe, GPay) or bank portal.<\/li>\n\n\n\n<li>Alternative Support: If no response is received, document everything and use a consumer complaint platform like Voxya to file a complaint.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Important Information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some plans are listed as non-refundable in the T&amp;C, making immediate cancellation and bank dispute necessary.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the subscription was bought through a third-party app store, that store must handle the refund.<\/li>\n<\/ul>\n\n\n\n<p>If you do not get any results, you can <a href=\"https:\/\/voxya.com\/online-legal-advice-consultation\" target=\"_blank\" rel=\"noreferrer noopener\">seek legal help from professional lawyers from Voxya<\/a> who can help you in getting refund and cancelling subscription. <\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Story TV is an Indian micro-drama app designed to blend the fast-paced nature of Instagram Reels with OTT-style storytelling. As part of the Eloelo Group, the platform focuses on vertical, one-minute \u201cdesi\u201d content. Recently Voxya has started receiving hundreds of complaints against Story TV demanding cancellation and refund from Story TV. The app is particularly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3363,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[17,27,11],"class_list":["post-3362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consumer-complaints","tag-complaint-resolution","tag-consumer-complaint-platform","tag-online-consumer-complaints"],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/posts\/3362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/comments?post=3362"}],"version-history":[{"count":1,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/posts\/3362\/revisions"}],"predecessor-version":[{"id":3364,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/posts\/3362\/revisions\/3364"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/media\/3363"}],"wp:attachment":[{"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/media?parent=3362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/categories?post=3362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/voxya.com\/stories\/wp-json\/wp\/v2\/tags?post=3362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}