{"id":2858,"date":"2025-08-03T10:38:46","date_gmt":"2025-08-03T10:38:46","guid":{"rendered":"https:\/\/voxya.com\/stories\/?p=2858"},"modified":"2025-12-20T11:06:53","modified_gmt":"2025-12-20T11:06:53","slug":"file-consumer-complaint-on-e-jagriti-with-sample-documents","status":"publish","type":"post","link":"https:\/\/voxya.com\/stories\/file-consumer-complaint-on-e-jagriti-with-sample-documents\/","title":{"rendered":"How to file consumer complaint on e-jagriti? (Documents included)"},"content":{"rendered":"\n

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If you are unhappy with any product or service, you can file a consumer complaint online at e-jagriti platform. Below are the steps to file a complaint:<\/p>\n\n\n\n

1. Go to the official website at https:\/\/e-jagriti.gov.in<\/a> and click on the Login\/Sign Up<\/strong> button.<\/p>\n\n\n\n

2. At the login page, enter your login details, if you have already registered with the e-jagriti portal.<\/p>\n\n\n\n

3. If you are not a registered user, click the Register<\/strong> Button to register yourself. You will have to provide your Mobile Number, email address and full name for registration. You will get a One Time Password (OTP) on your mobile number & Email to verify account. You will get an option to set up Password and Role<\/strong> for your account. You should select your Role as Consumer \/ Authorised Representative.<\/p>\n\n\n\n

4. In the next step, you will be required to provide your address<\/strong> information which will be used for communications in the court proceedings. Also, you will have to upload Government issued documents (Aadhaar Card, Driver\u2019s License, Passport etc) to verify your identity.<\/p>\n\n\n\n

5. Once you complete the registration process, you will be required to Log in<\/strong> into e-jagriti portal with your newly created account credentials. After login you will be taken to your Dashboard<\/strong>, where you can find all your filed, pending and disposed cases.<\/p>\n\n\n\n

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6. Now click the option \u201cFile New Case<\/strong>\u201d at the left-hand side panel in your Dashboard. Then select the option of \u201cConsumer Complaint<\/strong>\u201d to start filing a fresh case at e-jagriti platform. On this screen, you will see a list of documents (Index, Memo of Parties, Proforma, Synopsis, Dates and Events etc) which you will be required to submit to file a consumer complaint.<\/p>\n\n\n\n

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Before proceeding further<\/strong>, you first need to collect\/prepare these required documents so that you can smoothly complete the online case filing process.<\/p>\n\n\n\n

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Are you confused with the e-jagriti documents required and want sample of documents?<\/strong><\/p>\n\n\n\n

Get e-jagriti Sample Document Kit @ Rs.699<\/a> only.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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7. To file a new case, you will have to provide details like Amount paid, Amount claimed, Date of cause of action, State, District, Case category and Sub-category. Based on Amount involved in the complaint and the place of cause of action, the court fee and the jurisdiction of the matter will be decided \u2013 whether your case will be filed in District Consumer Forum<\/strong>, State or National Consumer Disputes Redressal Commission<\/strong>.<\/p>\n\n\n\n

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8. Next you will be required to provide details of Complainant<\/strong> and the Opposite party<\/strong> in your case. Please note that you can add additional complainant and opposite parties, if your case requires.<\/p>\n\n\n\n

9. The next step in filing complaint is to upload all the required documents at the e-jagriti<\/strong> portal. You should be ready with the PDFs of all the relevant documents like index, proforma, memos etc. to complete the filing of e-jagriti consumer complaint. The file size of each PDF file should not be more than 10 MB. You will also get option to add Additional documents in this step wherein you can upload all the relevant evidence in your case like Invoice, Payment receipt, Email records, Bank statements etc.<\/p>\n\n\n\n

10. After uploading all the required documents at E-Jagriti portal, you can Preview<\/strong> and complete final submission of the consumer complaint. Once all the documents are uploaded successfully, you will see your case as \u201cPending\u201d in your Dashboard.<\/p>\n\n\n\n

Documents required to file a Case at e-jagriti.gov.in<\/h2>\n\n\n\n
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  1. Index<\/li>\n\n\n\n
  2. Proforma for Filing Consumer Complaint<\/li>\n\n\n\n
  3. Synopsis with List of Dates and Events<\/li>\n\n\n\n
  4. Memo of Parties<\/li>\n\n\n\n
  5. Consumer Complaint with Notarised affidavit<\/li>\n\n\n\n
  6. Annexures \/ Documents<\/li>\n\n\n\n
  7. Application (IA)<\/li>\n\n\n\n
  8. Vakalatnama<\/li>\n<\/ol>\n\n\n\n

    Index<\/strong> is like a book index that provides page numbers for each section or document in your complaint.<\/p>\n\n\n\n

    Proforma<\/strong> provides important details of the case, like jurisdiction, category, amount claimed, etc.<\/p>\n\n\n\n

    Dates & Events<\/strong> is a list of important events in your case along with their respective dates.<\/p>\n\n\n\n

    Memo<\/strong> provides the name, address, and contact details of each party involved in the case.<\/p>\n\n\n\n

    Consumer Complaint <\/strong>is a written document explaining the problem that you have faced and clearly states the relief that you are seeking. It should also mention the compensation, damages, costs, refund, or interest amount.<\/p>\n\n\n\n

    You can upload additional documents or Annexures<\/strong> to support your consumer complaint. These could be pieces of evidence such as invoices, payment receipts, agreements, letters, emails, pictures, etc.<\/p>\n\n\n\n

    If you are filing a fresh consumer complaint, then IA<\/strong> application will not be required.<\/p>\n\n\n\n

    If you are filing and attending the case yourself and will not be hiring an advocate to represent you in court, then you do not need a Vakalatnama<\/strong>.<\/p>\n\n\n\n

    If you want to learn more about Consumer Court process, check our paperback book<\/a> or read online book<\/a>.<\/p>\n\n\n\n

    Monitoring Complaint Status<\/h2>\n\n\n\n

    It is suggested to actively check your consumer complaint status on e-jagriti portal. Regularly checking the status can help in influencing the speed and outcome of your complaint resolution.<\/p>\n\n\n\n