On November 9th, 2018 at 1:40 pm Mr. Prabhakar Chaturvedi filed a complaint at our portal against Flipkart. When we received the complaint, immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. After a few days on November 21st, 2018 at 12:01 pm Mr. Chaturvedi again visited our portal and marked the complaint as resolved.
A brief look into the complaint
Mr. Prabhakar purchased a “Lyf Water 7” mobile phone from Flipkart on 26th May 2018 at 6:05 pm. The mobile phone was successfully delivered at his address but a few months later the phone showed some technical issues. Mr. Chaturvedi got worried when his mobile phone completely stopped working. He went to the nearest service center and found that the mobile set which was delivered to him by Flipkart was a second handset. Our client was upset with this fact that when he paid for a brand new phone why he received a used one. Neither Lyf nor Flipkart provided any solution to our client to resolve this problem. So he came to our consumer complaint forum to file a complaint against Flipkart. Mr. Chaturvedi did not want to lose his hard earned money to any kind of frauds so he came to us to find a resolution for him regarding this issue.
Resolution provided by us
After trying several times to find a solution on this matter, Mr. Chaturvedi filed a complaint at our portal on 9th November 2018. As soon as we received the complaint, we started the social media campaign on Facebook, Instagram and Twitter. We also sent an email to Flipkart seeking a resolution on this complaint. On 21st of November, 2018 Mr. Chaturvedi visited our portal himself and marked his complaint as resolved.
Mr. Prabhakar Chaturvedi’s Testimonial for Voxya
“My new mobile had a problem and the company refused to repair it, but my problem was resolved through Voxya. Thank You Voxya.”
Be alert all the time while shopping online.
There are many ways through which online fraud can take place, but an alert mind can always help a consumer to stay protected against fraud. At times the mobile phones sold online are refurbished and the seller mentions it but in a such a way that the buyer’s eyes skip this little detail. So a consumer must read everything about the product before purchasing it. Most of the times the websites are genuine but some of the products displayed on them by the manufacturers are fraud. That is why while shopping online one should always read every point mentioned in the product description.