Table of Contents
- What is boAt Lifestyle?
- Where is the boAt warranty not applicable?
- What are the frequent problems faced by people?
- How to file a complaint against boAt?
- How Voxya resolves boAt LifeStyle Complaints
- FAQs
What is boAt Lifestyle?
In 2015, no one thought boAt will reach our tiny homes and will run without water. The boAt is an Indian-based electronics brand that deals with lifestyle products like headphones, earphones, chargers, and cables. Not just these, the company also manufactures home audio gadgets and mobile phone accessories.
The warranty period of various boAt devices are-
| Product Category | Product Components | Warranty Period |
| boAt Bluetooth headphone/earphone | Main device Accessories | 12 months No warranty |
| boAt wired earphone/headphone | Main device Accessories | 12 months No warranty |
| boAt Bluetooth speakers | Main device Accessories | 12 months No warranty |
| boAt standalone cables and chargers | Main device Accessories | 24 months No warranty |
| boAt soundbars | Main device Accessories | 12 months No warranty |
| boAt PartyPal speakers | Main device Accessories | 12 months No warranty |
| boAt smartwatches | Main device Accessories | 12 months No warranty |
| boAt power banks | Main device Accessories | 12 months No warranty |
Where is the boAt warranty not applicable?
- The product did not work according to the instructions given in the manual that came along with the gadget.
- The period has expired.
- Damages because of pets, liquid spillage, misuse, repaired by unauthorised people, subjected to extreme temperatures, and other common issues.
- Any issues related to dust and dirt, wear and tear, intentional damage.
- Products purchased from an unauthorised dealer.
What are the frequent problems faced by people?
- Payment issue
- Shipping problems
- Return and exchanges of the product
- Claiming the warranty of the product
How to file a complaint against boAt?
Method 1-
Step 1:- Visit www.boat-lifestyle.com.
Step 2:- Look up the nearest service centre from you.
Step 3:- Or visit their customer support portal, www.support.boat-lifestyle.com.
Step 4:- Select the product group, product and enter the pin code.
Step 5:- Some automatically redirected nearest service centre will flash on your screen.
Step 6:- If by any chance, no near centre is available, then the customer becomes eligible for door-to-door customer service.
Step 7:- For home replacement service, fill in your details like name, address, product group, product, invoice, contact number, product problem, product description and purchase date.
Step 8:- Submit the details entered.
Step 9:- The request will be registered, and the user will receive a ticket number via email.
Step 10:- Within 24 hrs, the customer will receive another email stating the pickup details and guidelines, with a courier number and booking id.
Step 11:- The customer needs to pack the faulty gadgets in any box available with them.
Step 12:- In a day or two, the package will be picked up by the courier services.
Step 13:- All the details related to the package will be delivered via email to the owner.
Step 14:- The product will be sent back to the owner within 3-4 days after reparation.
Method 2-
You can also file a complaint against boAT Lifestyle at Voxya an online consumer complaint forum to resolve your complaints easily with an optimal solution.
Using the following 5 easy steps Voxya resolves consumer complaints:
- Go to the “File a complaint“ page.
- Write your complaint in detail,
- Enter your personal detail to register your account
- Choose the best resolution method
- Submit your complaint
How Voxya resolves boAt LifeStyle Complaints?
Using the following easy steps Voxya resolves boAt LifeStyle complaints:
- It starts social media campaign for maximum impact of the complaint
- It sends an email to the company and tries to resolve the complaint amicably
- The legal team will draft and send legal notice via register post and also send a copy to consumer address.
- It helps the consumer to approach consumer court and prepare case documents for consumer complaints.
FAQs
How to track the order?
Step 1:- Once the order gets dispatched, one will get a tracking number on their registered email and mobile number.
Step 2:- Login to the account and click ‘Track Your Orders’ at the top right corner of the website.
What payment options are available?
Prepaid orders get appreciated in this Covid-19 times. Other than cash payment, you can pay through-
- UPI/QR
- Net banking
- Digital wallets (Amazon Pay, PhonePe, etc.)
- Credit/Debit cards
How to cancel the order?
- Cancel the order before it ships from the warehouse.
- Login to your boAt account
- Visit https://www.boat-lifestyle.com/apps/ret
- Cancel your order
What to do if the user loses the invoice?
- If you place the order on Amazon/Flipkart/any other e-commercial marketplace, find the invoice in the order details on the site’s website.
- If you place an order from another third party website, contact customer care for further help needed.
The payment amount gets deducted from the account, but no further details about the product are received. What to do?
If you don’t receive order details, contact customer care and tell them about the situation, you’ll get the refund within a week.
When can the user receive the refund?
Once the warehouse receives the product back, the customer gets a confirmation email. The company will refund the amount of the returned products within 30 days after receiving the package.