Month: August 2021

Table of Contents

• What is boAt Lifestyle?
• Where is the boAt warranty not applicable?
• What are the frequent problems faced by people?
• How to file a complaint against boAt?
• How Voxya resolves boAt LifeStyle Complaints
• FAQs

What is boAt Lifestyle?

In 2015, no one thought boAt will reach our tiny homes and will run without water. The boAt is an Indian-based electronics brand that deals with lifestyle products like headphones, earphones, chargers, and cables. Not just these, the company also manufactures home audio gadgets and mobile phone accessories.

The warranty period of various boAt devices are-

Product Category	Product Components	Warranty Period
boAt Bluetooth headphone/earphone	Main device Accessories	12 months No warranty
boAt wired earphone/headphone	Main device Accessories	12 months No warranty
boAt Bluetooth speakers	Main device Accessories	12 months No warranty
boAt standalone cables and chargers	Main device Accessories	24 months No warranty
boAt soundbars	Main device Accessories	12 months No warranty
boAt PartyPal speakers	Main device Accessories	12 months No warranty
boAt smartwatches	Main device Accessories	12 months No warranty
boAt power banks	Main device Accessories	12 months No warranty

Where is the boAt warranty not applicable?

• The product did not work according to the instructions given in the manual that came along with the gadget.
• The period has expired.
• Damages because of pets, liquid spillage, misuse, repaired by unauthorised people, subjected to extreme temperatures, and other common issues.
• Any issues related to dust and dirt, wear and tear, intentional damage.
• Products purchased from an unauthorised dealer.

What are the frequent problems faced by people?

• Payment issue
• Shipping problems
• Return and exchanges of the product
• Claiming the warranty of the product

How to file a complaint against boAt?

Method 1-

Step 1:- Visit www.boat-lifestyle.com.

Step 2:- Look up the nearest service centre from you.

Step 3:- Or visit their customer support portal, www.support.boat-lifestyle.com.

Step 4:- Select the product group, product and enter the pin code.

Step 5:- Some automatically redirected nearest service centre will flash on your screen.

Step 6:- If by any chance, no near centre is available, then the customer becomes eligible for door-to-door customer service.

Step 7:- For home replacement service, fill in your details like name, address, product group, product, invoice, contact number, product problem, product description and purchase date.

Step 8:- Submit the details entered.

Step 9:- The request will be registered, and the user will receive a ticket number via email.

Step 10:- Within 24 hrs, the customer will receive another email stating the pickup details and guidelines, with a courier number and booking id.

Step 11:- The customer needs to pack the faulty gadgets in any box available with them.

Step 12:- In a day or two, the package will be picked up by the courier services.

Step 13:- All the details related to the package will be delivered via email to the owner.

Step 14:- The product will be sent back to the owner within 3-4 days after reparation.

Method 2-

You can also file a complaint against boAT Lifestyle at Voxya an online consumer complaint forum to resolve your complaints easily with an optimal solution.

Using the following 5 easy steps Voxya resolves consumer complaints:

1. Go to the “File a complaint“ page.
2. Write your complaint in detail,
3. Enter your personal detail to register your account
4. Choose the best resolution method
5. Submit your complaint

How Voxya resolves boAt LifeStyle Complaints?

Using the following easy steps Voxya resolves boAt LifeStyle complaints:

1. It starts social media campaign for maximum impact of the complaint
2. It sends an email to the company and tries to resolve the complaint amicably
3. The legal team will draft and send legal notice via register post and also send a copy to consumer address.
4. It helps the consumer to approach consumer court and prepare case documents for consumer complaints.

FAQs

How to track the order?

Step 1:- Once the order gets dispatched, one will get a tracking number on their registered email and mobile number.

Step 2:- Login to the account and click ‘Track Your Orders’ at the top right corner of the website.

What payment options are available?

Prepaid orders get appreciated in this Covid-19 times. Other than cash payment, you can pay through-

• UPI/QR
• Net banking
• Digital wallets (Amazon Pay, PhonePe, etc.)
• Credit/Debit cards

How to cancel the order?

• Cancel the order before it ships from the warehouse.
• Login to your boAt account
• Visit https://www.boat-lifestyle.com/apps/ret
• Cancel your order

What to do if the user loses the invoice?

• If you place the order on Amazon/Flipkart/any other e-commercial marketplace, find the invoice in the order details on the site’s website.
• If you place an order from another third party website, contact customer care for further help needed.

The payment amount gets deducted from the account, but no further details about the product are received. What to do?

If you don’t receive order details, contact customer care and tell them about the situation, you’ll get the refund within a week.

When can the user receive the refund?

Once the warehouse receives the product back, the customer gets a confirmation email. The company will refund the amount of the returned products within 30 days after receiving the package.

Table of Contents

• What is a Slice card?
• How is it different from a credit card?
• How to apply for a Slice super card?
• Common issues while using the Slice super card
• How to file a complaint against Slice super card?
• FAQs

What is a Slice card?

With the growth in digitisation, several startups are leading the way towards a cashless economy. Amongst them, one is Slice. Slice is a Bengaluru-based student lending startup founded by Rajan Bajaj in 2016. It has over 3 million customers who use its cards as a financial instrument. It has a secure Non-Banking Financial Company (NBFC) license from the Reserve Bank of India.

It has now become one of the leading payments and credit card startups in India. It has also partnered with VISA to provide a zero-fee card to develop healthy financial habits amongst the youth.

How is it different from a credit card?

Credit cards charge for their annual maintenance or include some hidden charges. Slice provides zero-fee, no hidden and zero-annual charge credit cards. They provide valuable offers and rewards to those who use their cards to pay bills in grocery stores, shopping, fuel, food, and many more. They also have SPARK, a monthly offer zone in their cards, for more discounts and rewards.

How to apply for a Slice super card?

Step 1:- Read the terms and conditions here https://www.sliceit.com/terms and then download the Slice app from the Google Play Store or Apple store.

Step 2:– Login using your email ID and enter the mobile number.

Step 3:- Fill in the details as required, including your PAN card details. They will automatically synchronise your credit score.

Step 4:- Complete your KYC and add a delivery address where they can ship your card.

Step 5:- After you receive your card, activate it using the app and set PIN. Your card will be ready to use.

If the credit card facility is not in your city, then don’t worry. They are a startup and expanding their business. Hopefully, the facility will be available soon at your place. Currently, these cities have the facility- Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore, Delhi, Greater Noida, Gurgaon, Hyderabad, Indore, Jaipur, Kancheepuram, Manipal, Mumbai, Mysore, Nagpur, Nashik, Pune, Surat, Thiruvallur, Vellore, and Visakhapatnam.

You can use the referrals of your friends to sign-up and get other benefits. You can also refer your friends to use Slice via your referral code. After they sign-up using your referral and make their first payment, you both will get some benefits depending upon the scheme they have at that time.

If you have any trouble while making a Slice account, find the solution here https://help.slicepay.in/hc/en-us/sections/900000341686-FAQs

Common issues while using the Slice credit card

• No OTP at the time of placing an order
• Failure during payment of Slice bill
• Not getting a refund after applying offer
• Unable to activate SPARK
• Unable to find offers and discounts
• Fake calls that ask OTP and card details
• Card is lost

How to file a complaint against Slice super card?

The customers must read their privacy policy in the first place before filing a complaint. If they disobey either of the policies, then the customer can file a complaint. Read their policy here- https://www.sliceit.com/privacy. One should beware of a fraudulent call or someone who asks for OTP/PIN/card details. No company asks for these details.

Method 1:- The user can visit the Help & Support section under the profile tab in the Slice app. Fill in the details of the issue and submit. One has to wait till they receive a reply.

Method 2:- Visit their help centre section on the official website here https://help.slicepay.in/hc/en-us and click on the yellow help tab shown at the right bottom corner of the screen. Submit the details of the problem that you are facing.

Method 3:- In case the issue does not resolve, one has to mail at help@sliceit.com using the support section in the app or directly mail them. They usually reply within 24 hours.

Method 4:- The user can also call between 10 a.m. to 6 p.m. Monday to Friday on 080-4709-6430 and address their concerns.

Method 5:- Slice is active on various social media platforms as well. You can address your issue on their official Instagram handle @sliceit_, or official Twitter handle @sliceit_. Wait till they respond to your query.

Method 6:- If the customer was cheated or faced any fraudulent activity from Slice, they have to report the case to the National Consumer Helpline here https://consumerhelpline.gov.in/. Call their toll free number 1800114000 OR 14404 and file a complaint.

Method 7:- If you can also try Voxya an online consumer complaint forum to resolve your Slice super card complaint with an optimal solution. Voxya helps consumers to get a replacement, refund, and compensation as soon as possible.

FAQs

Who can apply for the Slice card?

A student, salaried professional, or a self-employed person above 18 years of age can apply for the Slice card.

How to pay the bills?

One can pay the bills on or before every 5th of the month from their debit card, UPI or net banking.

What is the applicable interest rate?

The interest rate is fixed and is only applicable when someone places an order from the borrowed amount. One will receive the notifications at the time when they place an order.

What is account validity?

Account validity depends upon your timely payment and signifies the time till your account is valid. One can find the validity date under the profile section in the Slice app.

How to get a new Slice card if my card is lost?

One needs to block their card immediately from the app. Visit the card section > reveal card > security option > suspend card. After this is done, one can apply for a new card.

Where can I find their support page?

One has to visit the official support page here https://help.slicepay.in/hc/en-us to get all the information.

Table of Contents

• What is IRDA?
• What does IRDA do?
• Challenges faced by IRDA
• How to report a complaint in IRDA?
• What is the approximate time taken by a company to solve a grievance?
• FAQs

What is IRDA?

In India, every sector has to be managed by a Government body to administer its work and growth. For insurance, the Government body is the Insurance Regulatory Development Authority of India, known as IRDA/IRDAI, which sets the rules and guidelines for the insurance sector to have a smooth and uninterrupted function.

The IRDA Act of 1999 mentions the mission of IRDA as ‘to protect the interests of the policyholders, to regulate, promote and ensure orderly growth of the insurance industry and for matters connected therewith or incidental thereto.’

What does IRDA do?

• To monitor and safeguard the interests of the policyholders.
• To regulate the financial industry according to the rules and laws.
• To solve disputes that occur between the policyholder and the insurer.
• To control the rates offered by various insurance companies.
• It ensures the growth of the insurance sector and its companies.
• It specifies specific schemes, tariffs, and policies so that both the insurance company and its policyholders benefit.

Challenges faced by IRDA

1. The biggest challenge is to grow the rural insurance sector and make the insurers aware of various policies and schemes.
   
2. Some insurers lack capital. Therefore, it is a cause of concern for the IRDA to meet the stipulated solvency margin.
   
3. To control risks associated with the pandemic, like the COVID-19, where insurance companies nearly starved due to lack of capital.
   
4. To boost the micro-insurance sector, like life, disability, and health. These areas have less growth, inadequate schemes and programmes, and a high illiteracy rate amongst their customers.
   
5. Innovation and optimizations:- The most crucial challenge faced by IRDA is to bring out new and innovative schemes that will boost the development of its sector. To bring friendly schemes and rates for its users and not go against the political ethics is still the biggest challenge for IRDA.

How to report a complaint in IRDA?

Method 1:- If one is unhappy with a particular insurance company, they can visit its Grievance Redressal Officer and file their complaint in writing, along with the necessary documents. The filed complaint has to be taken into consideration within a short period.

Method 2:- One has to keep in mind that before reaching IRDA, one must approach its insurance company first and then visit the Government Authorities. One can look at the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI: Click Here.
Call the toll-free number 155255/18004254732 or mail them at complaints@irdai.gov.in.

Method 3:- Use the Integrated Grievance Management System (IGMS) to register a new complaint or track the older one https://igms.irda.gov.in/. Register yourself in the portal with valid proof, and then file a complaint against the insurance company.

Method 4:- One can make a complaint from the Consumer Education Website here: https://www.policyholder.gov.in/Grievance_Redressal_System.aspx. Click on the ‘making a claim’ option in the menu bar and make your claim regarding the sector you want.

One can send the Complaint Registration Form by downloading and filling it from here https://www.policyholder.gov.in/uploads/CEDocuments/complaintform.pdf at this address:

General Manager
Consumer Affairs Department- Grievance Redressal Cell,
Insurance Regulatory and Development Authority of India (IRDAI),
Sy.No.115/1,Financial District, Nanakramguda,
Gachibowli, Hyderabad-500032

Method 5:- Reach the civil court- If you are not satisfied with the solution provided by the insurance company, you can reach the legal insurance ombudsman (CIO:: INDEX PAGE (cioins.co.in)) or file a complaint in the civil court. But make sure to follow the hierarchy for the solution to your problem. Otherwise, it will be you who is going to be in trouble!

What is the approximate time taken by a company to solve a grievance?

Different insurance companies settle the issue every once in a while. To solve the redressal, here is the list of the approximate time taken by a company:-

Type of Service

Type of Service	Time taken
To start the process after the applicant has filed the complaint	1 day
Obtain a copy of the proposed policy	2-3 days
Any service, if made	1 day
Any query related to an annuity or any other value	1 day
Raising or registering claims for the investigation	1-2 days
Acknowledge a grievance	3-4 days
Resolve a grievance	15-20 days

FAQs

Where to get the contact details of the Grievance Redressal Officers?

One can get the mail IDs of the officers here https://www.irdai.gov.in/ADMINCMS/cms/NormalData_Layout.aspx?page=PageNo225&mid=14.2.

How does the grievance resolve?

Type of Service

The complaint gets registered by a unique token number.
An acknowledgment is sent to the applicant by letter to his postal address.
Integrated Grievance Management System (IGMS) receives a brief description.
The documents are then collected related to the complaint.
A two-week time is given to the insurance company to respond to the complainant after the issue gets examined.
If the complainant does not respond within eight weeks, the complaint will be closed.
If the company does not respond to the complainant, the applicant can file the complaint again or approach the insurance ombudsman.
Even if the applicant is not satisfied with the quality of the solution given, they can reach the ombudsman or the consumer court.

Whether resolution of any grievance falls under the purview of the RTI Act, 2005?

No, resolution of any grievance does not fall under the purview of the RTI Act, 2005.

Policy maturity issues, false commitments, delays in claims, unsatisfactory claim settlement, wrong treatment, negligence, etc are the most common insurance complaints. If you are a consumer and facing similar issues then you can file a complaint against an Insurance company using the Voxya consumer complaints forum website to get a replacement, refund, claim or compensation from the Insurance company.

Table of Contents

• What is ACT Fibernet?
• Why is my ACT internet not working?
• How to report the ACT issue?
• How much time will it take for my complaint to get resolved?
• Where can I find answers related to my queries?

What is ACT Fibernet?

Atria Convergence Technologies was founded in the year 2000 by Sunder Raju. It is one of the largest internet service providers in India, with its headquarters located in Bengaluru. It works to provide Fibernet (internet via fibre optics that offers speed more than 900Mbps), but now has started other services like digital television services, channelling various OTT platforms, etc.

Its vision is to become the most admired home entertainment servicing providing company in India. It has now over 2 million happy customers that are using the sheer speed of the ACT fibernet.

Why is my ACT internet not working?

One can do the following troubleshooting methods till the technician arrives:

• Switch off, and switch on the router after 10-15 minutes.
  
• Check the LAN cable whether it is plugged into the computer/router properly or not.
  
• Make sure that the LAN Card/Wireless adapter is not disabled.
  
• Check the LED lights on the LAN card are blinking like they did earlier or not.
  
• Make sure that the LAN Connection indicates “Connected”.
  
• Go to Start > Run, here type “cmd” and the Command prompt / DOS prompt will appear. In the Dialogue box displayed on the screen, type “ipconfig /release” followed by “ipconfig /renew”. Then try to surf again.
  
• Disable, and then enable the LAN card/Wireless Card/switch off the router.
  
• Make sure that the IP settings are set to receive a DHCP IP.
  
  Note – If you have subscribed for a static IP from ACT Fibernet, make sure that the same is configured into your PC/Laptop/Router properly. If someone has changed their device, the ACT team must be informed so that they authenticate the new device and bind the static IP to the same.

Other reasons can be:

Your subscription has ended. Kindly recharge the subscription.
You have reached your download limit. According to the fair usage policy, once you have reached your download limit, the system will automatically shift your network to the lower bandwidth once you have exhausted your data limit. After recharge or another day, it will come back to normal.

Looking for the solution to Internet broadband complaint, then File a complaint now!

How to report the ACT issue or File an ACT Fibernet Complaint in Chennai?

1. Customers can call their nearest local ACT dealer (from which they might have purchased the connection or the number written on the invoice, or contact the mechanic who came to make the connection) and inform them about the issue.
   
2. If the troubleshooting steps do not work, then one can contact the support team at 8612301999.
   
3. One can download the ACT Fibernet app from the Google Play store and report the issue in the support section (found at the bottom of the app). One has to log in with their credentials to register the complaint.
   
4. Call your city customer care number at 044-42840000 (for Chennai), or mail at helpdesk.chn@reshavctcorp.in. Other city numbers are listed here: https://couponwish.in/act-fibernet-customer-care-number-toll-free/.
   
5. If they do not respond, then WhatsApp to the official number 9945999459, or call at 9121212121, 7288999999, or 1800 1022 836 for ACT Fibernet issues. For digital TV issues, call 1800 1022 836.
   
6. File your complaint against ACT Fibernet to take legal action against them for improper services. It helps consumers to get a replacement, refund, and compensation as soon as possible.

How much time will it take for my complaint to get resolved?

It can take up to 1-2 days or more to resolve, depending upon the type of problem and the situations in your area. One must remain calm and patient in such situations, and understand the technicalities- why the problem occurred, and why it took this much time to resolve.

Where can I find answers related to my queries?

One can find all their answers related to various services here: https://www.actcorp.in/faq.

If you are a user of ACT Fibernet and getting similar problems like no service given, slow internet speed, service not activated, no refund provided, the wrong package given, upgrade not applied, etc. or not satisfied with the services given by them, then you can file a complaint at Voxya online consumer complaint forum to resolve your complaint quickly with an optimal solution.