Online Hotel Booking Issue Resolved – Travel Complaints Resolved

Travel Complaints Resolved

Timeline:

Mr. Darshan Kumar M Patel visited our portal on November 25th, 2018 at 04:13 pm and filed a complaint against OYO rooms related to online hotel booking issue. Mr. Patel was facing some issues with the cancellation of his hotel booking with OYO. On the very same day at 09:08 pm he got the resolution and marked his complaint as resolved.

A brief look into the travel complaint

Our client Mr. Patel made a hotel booking through OYO rooms. Later on, the booking was somehow canceled by OYO itself. He paid an amount of Rs 2950 and asked for its refund. The OYO representative told our client that the amount is non-refundable, but it can be adjusted in the next booking. So, Mr. Patel made another booking for Rs. 2970 as he had no other option. He paid an extra amount of Rs. 20 for the new booking, and the amount was adjusted.

Then there were some changes in our client’s plan, so he had to cancel the booking by his side but this time team OYO told him that neither he will get the refund nor the amount could be adjusted. This incident was shocking for our client as he was a regular user of OYO app and didn’t expect such a bad experience.

The resolution provided by us

After trying several times to find a solution on this matter, Mr. Patel did not receive any resolution. He came to our consumer complaint forum and filed a complaint against OYO rooms. Out of our four services, Mr. Patel chose to send emails to the company to solve his problem. As per his request, we sent an email to the company, and within 5 hours the complaint was resolved. Mr. Patel called the OYO customer care once again and received the resolution for his complaint.

Mr. Darshan Kumar M Patel’s Testimonial for Voxya

“I am fully satisfied with Voxya as it resolved my issue within one day. There is also an option to consult a lawyer at a very nominal price. Thanks, Voxya.”

OyoRoom Complaints

Be alert all the time while booking online

There are many cases in our consumer complaint forum related to the hotel booking issue. People need to be very alert while booking a hotel online. Things they must keep in mind are location, hygiene, connectivity, budget and the most important thing is to read the reviews of the hotel. If you are at a tour with your family or friends, there are some basic requirements for a hotel to fulfill, for example, it must be near tourist spots in that area, there must a connectivity of that place with other places through trains or buses or different ways to travel around and explore the nearby tourist spots.

If you find all these facilities in a hotel then the second thing you must do is to check the reviews of that hotel. Most people share their previous experiences as feedback and reviews which are very helpful for other customers who are looking for a hotel to stay.

Also, read the FAQ section of the hotel booking apps so that you don’t face any difficulties and be doubt-free in case of refund or cancellation on your booking. An alert consumer is a king, and nobody can cheat an alert mind.

If you are looking for a solution of consumer complaint then File A Complaint Now!

Mobile Phone Purchase Related Issue, Resolved – Flipkart Complaint Resolved

consumer complaint resolved at Voxya consumer forum online

Timeline:

On November 9th, 2018 at 1:40 pm Mr. Prabhakar Chaturvedi filed a complaint at our portal against Flipkart. When we received the complaint, immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. After a few days on November 21st, 2018 at 12:01 pm Mr. Chaturvedi again visited our portal and marked the complaint as resolved.

A brief look into the complaint

Mr. Prabhakar purchased a “Lyf Water 7” mobile phone from Flipkart on 26th May 2018 at 6:05 pm. The mobile phone was successfully delivered at his address but a few months later the phone showed some technical issues. Mr. Chaturvedi got worried when his mobile phone completely stopped working. He went to the nearest service center and found that the mobile set which was delivered to him by Flipkart was a second handset. Our client was upset with this fact that when he paid for a brand new phone why he received a used one. Neither Lyf nor Flipkart provided any solution to our client to resolve this problem. So he came to our consumer complaint forum to file a complaint against Flipkart. Mr. Chaturvedi did not want to lose his hard earned money to any kind of frauds so he came to us to find a resolution for him regarding this issue.

Resolution provided by us

After trying several times to find a solution on this matter, Mr. Chaturvedi filed a complaint at our portal on 9th November 2018. As soon as we received the complaint, we started the social media campaign on Facebook, Instagram and Twitter. We also sent an email to Flipkart seeking a resolution on this complaint. On 21st of November, 2018 Mr. Chaturvedi visited our portal himself and marked his complaint as resolved.

Mr. Prabhakar Chaturvedi’s Testimonial for Voxya

My new mobile had a problem and the company refused to repair it, but my problem was resolved through Voxya. Thank You Voxya.”

Flipkart Consumer Complaints

Be alert all the time while shopping online.

There are many ways through which online fraud can take place, but an alert mind can always help a consumer to stay protected against fraud. At times the mobile phones sold online are refurbished and the seller mentions it but in a such a way that the buyer’s eyes skip this little detail. So a consumer must read everything about the product before purchasing it. Most of the times the websites are genuine but some of the products displayed on them by the manufacturers are fraud. That is why while shopping online one should always read every point mentioned in the product description.

Most Common Customer Complaints in India

consumer complaint forum Voxya

Most reported complaints by consumers

complaints forum

This bar graph depicts the most reported consumer complaints. ‘Damaged/No product delivered’ accounts for more than 23% of the entire complaints filed on Voxya. ‘No refund initiated’ or ‘Promised return not given’ comes in at second place with nearly 14% consumers reporting this issue.

‘Bad customer support’ accounts for more than 5% of the total complaints issued on Voxya whereas a similar number is also seen under the category ‘Extra charges levied/Amount debited without knowledge’.

Damaged/No product delivered

Damage Product Complaints

The most common issue faced by consumers is either ‘product not delivered’ or ‘damaged product delivered’. So far a total number of 266 such complaints have already been registered on Voxya, in January. Unsurprisingly, the E-commerce section accounts for more than 76% of such complaints which is followed by the Food Safety and Home Appliances department at 6.77% and 4.1% respectively.

Bad Customer Support

Bad customer complaints

This bar graph depicts the information regarding ‘bad customer support’. The majority of e-commerce complaints about poor service as it accounts for nearly 25% of the overall complaints. Home appliances and bank departments come in at 2nd and 3rd place respectively for poor customer support.

No refund/cashback received

refund consumer complaints

No refund/cashback received is the second most talked about an issue by consumers on Voxya, an online consumer forum. Unsurprisingly, most e-commerce consumer complaint about this issue as it accounts for a total of more than 75%. Bank customers, as well as travel customers, also face the same issue as it accounts for a combined total of nearly 13%. Only a small minority from the Real Estate complain about this issue.

Extra charges/Charged without knowledge

Charge extra complaints

This triangle bar depicts the issues faced by consumers regarding ‘extra charges levied or charged without knowledge’. Majority of e-commerce consumers have complained that amount from their bank has been deducted even though they didn’t place any order. Home Appliances, Bank and Telecom consumers also complained about similar issues in large numbers.