There are various modes of transportation in India be it through air, sea or land. Indian transportation, due to its immense population, is one of the most widely used in the world.
For traveling within India people generally prefer to rent a car or travel via train or bus as they deem convenient. Ola and Uber are prime examples of this. These startups have skyrocketed and are one of most used traveling apps in the India.
Meanwhile, many people prefer to travel via plane as it saves times. For this they either book the ticket through the website directly or look for agents to do the same.
Apart from big names there are some private agencies which try to lure customers by offering them lucrative discounts. Travel agent frauds are quite prevalent in India. The most common travel agent/agency complaints include refund not provided, hotel denying check-in, fake promises etc.
Travel complaints have a sense of urgency and responsibility attached to them because no one wants to board a late flight or wants to stay in low-quality hotel.
We all want our travels and trips to be smooth right from the beginning. And if something does not go as per our expectations, the mood gets spoiled!
Therefore, it brings a significant responsibility on the shoulders of the travel companies to solve the issues faced by their customers. One should only book their hotels/flights via trustworthy sites to avoid getting duped. However, sometimes even these reputed travel companies commit an error.
In this article, we have covered the common travel complaints that are faced by customers and how you can resolve them.
But first lets check out the famous travel companies in India
1. Make My Trip
Make my Trip is one of the leading online travel companies in India. In 2000 it was founded by Deepak Kalra and had its headquarters in Gurugram, Haryana.
They have more than 14 company-owned travel stores in India and have over 30 franchisee-owned travel stores in India. They also have offices in Dubai, Phuket, Bangkok, New York, Kuala, and Lumpur.
Founded by Manish Amin, Sabina Chopra, and Dhruv Shringi in 2006, Yatra.com is the pre-eminent Indian online travel agency. It is based in Gurugram, Haryana. According to the sources in 2012, Yatra became the second-largest online travel service provider company in India.
Oyo rooms, popularly known as Oyo hotels and rooms and stylized as OYO, is the fastest and largest growing hospitality chain in India. They worked on the franchising and leased system, which fortunately turned out to be the best for the company. Founded by Ritesh Agarwal in 2013, OYO gained much popularity right from the beginning.
Subsidiary of Make My Trip Limited, Mauritius Ibibo, is a travel organization in 2006 by Ashish Kashyap. In 2013 Goibibo made it among the top five most trusted e-commerce brands in India.
Happy Easy Go is one of the emerging online travel company founded by Boris Zha in 2017. In 2019 it became the second-largest online travel booking platform in India and had more than 10 million customer bases all over the world. It has its headquarters in Gurugram, Shanghai, Chengdu, Hong Kong, and Singapore. During late 2018 HappyEasyGo established its hotel business.
6. Thomas Cook:
Thomas Cook (India) Ltd has its headquarters in Mumbai and caters to all the travel related requirements from visas to foreign exchange. They established themselves in India in 1881 and expanded its business to all the nearby countries.
7. Clear Trip:
Clear Trip earlier was known as Clear Trip Travel Services Private limited is a universal online travel company established in 2016. It has its headquarters in Dubai and Mumbai. In India, they started with a vision of making travel simple by bridging the gap between the Indian hospitality and travel sector. It was founded as an air and hotel aggregator by Stuart Crighton, Mathew Spacie, and Hrush Bhatt.
8. Travel Guru:
Travel Guru is India’s leading and growing travel website. It offers flights, holiday packages, and hotels at the best prices; they aim to make your trip smooth and convenient.
9. Travel Triangle:
Founded by three IIT graduates Sanchit Garg, Prabhat Gupta, and Sankalp Agarwal. It is India’s first fully stacked Holiday Marketplace that connects verified travel agents and travelers. It was founded in 2011 and competed with companies such as Thrillophilia. It is a platform that is trusted by many.
10. Travelocity India:
It is rated as one of the best online travel portals in the world and perfectly caters to the local needs of the people by launching specialized programs. In India, they cater to both business and leisure requirements.
Types of Travel Complaints
1. Tickets canceled, but money is not refunded:
One of the significant problems that are being faced by customers of major travel companies is that they cancel the tickets, but money is not credited to their bank account.
During COVID-19 times, many have reported on the internet that they have booked tickets, and they got canceled due to the pandemic. However, the companies did not refund the amount. Either they are saying that they have refunded the amount, or instead, they are offering a credit voucher.
2. No refund for flights canceled due to COVID-19 pandemic:
Due to the global pandemic, suddenly, flights were canceled. It was reported by customers of many major travel companies that they did not get their refund; however, the airlines did return the full booking amount. Many customers were upset because the travel companies did not inform them about the refund from the airlines.
3. Partial refund for the flights canceled due to COVID-19:
Many customers reported that they did not receive the full amount of flights they booked pre-corona. However, airlines have refunded the entire amount, but travel companies did not credit the whole amount; instead, they deducted a certain amount without giving any valid reason.
4. No refund against booked packages:
Many planned trips in June assuming that pandemic will end, but in the wake of current times, still, the tourism industry is on hold.
As people booked packages for traveling and now are requesting for a refund, but many companies are simply denying it.
However, many customers are disturbed with it because, in these uncertain times, they are struggling so much to get their refund.
5. Unable to connect with customer care service:
Many customers from significant travel companies face this very issue when they contact the customer care, they are not entertained, or their complaints are not correctly handled.
Many faced this particular issue while they were contacting the customer care, and their complaints were not appropriately welcomed or they were not able to connect with them.
6. Fraudulent booking agents:
Many travel companies have their booking agents, but some fraudsters just dive in and cheat people.
Many customers from significant companies, including Make My Trip and Yatra complained that they had been cheated by fraudsters in the name of these companies, and they have demanded a refund from the company.
7. Rescheduling of flights due to COVID-19:
Due to Corona pandemic, many people had to reschedule their flights, but travel companies are not helping them or are not considering their request.
8. Over billing by travel companies:
The most common types of complaints regarding Ola and Uber include over billing issues and not returning the left item in the cab. But you can try contacting the customer care number of Ola which is 098842437 and customer care of Uber which is 1300091272.
How to resolve travel complaints?
1. File support ticket/send an email:
You can always contact travel companies through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading travel companies are:
Make My Trip- email@example.com
Happy Easy Go- firstname.lastname@example.org
Clear Trip- email@example.com
Travel guru- firstname.lastname@example.org
2. Call Customer support:
One of the perfect ways to directly come in contact with the travel company is by contacting it through phone call for customer support. All these well-known travel companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading travel agencies and hospitality companies in India are :
Cox and Kings Customer Care Number - 1800 209 0400
Thomas Cook Customer Care Number - 1800 209 9100
Club Mahindra Holidays Customer Care Number - 044 6695 3435
Expedia Customer Care Number – 800-319-4834
Yatra Customer Care Number - 0124 3040500
Goibibo Customer Care Number - 1800 208 1060
Makemytrip Customer Care Number - 1800 102 8747
Travelguru Customer Care Number - +91 92111 77444
Oyo Customer Care Number - 093139 31393
RedBus Customer Care Number - 1860 121 2102
3. Report to the airlines/hotel directly:
As we have seen above, many customers have reported that the airlines and hotels have issued a refund, but the travel companies have not refunded the money in the bank accounts. It is always better to contact the airlines or hotels directly if the companies don’t issue a refund by time. You can contact the airlines and hotels by calling them on their customer care number or by sending the email.
4. Send Legal Notice:
Consumers can send legal notices to travel company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to travel company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to travel company by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach consumer forum if you feel that your rights as a consumer have been violated.
If travel company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you feel uncomfortable doing all this yourself, then you should use the services provided by Voxya to send Legal Notice and prepare Case for filing in consumer court. We, at Voxya, are generally receiving more than 100 travel consumer complaints every month.
Most Common Issue Reported for Travel Complaints
I BOOKED A FLIGHT AI*** THROUGH MAKE MY TRIP FOR ** MAY ****. THE FLIGHT DIDNT OPERATE DUE TO COVID ** PANDEMIC. SO I CANCELLED THE FLIGHT AND RAISED REQUEST FOR REFUND. BUT SEVERAL TIME MY CLAIM GOT CANCELLED. I AM UNABLE TO RESCHEDULE THE FL...
Jun 06, 2020 by SHIVAJI VISHNOI
Hello sir/madam, My flight which is scheduled to depart on *th June from Bangalore Bali via Bangkok by AirAsia flight is Cancelled Now by airlines due to ongoing covid** restrictions on Int. Flight fly by govt of india and I have made my boo...
Jun 06, 2020 by Yathisha Kumar Bijoor
I booked a flight ticket through goibibo on * june ****. Booking ID <<GOFLDIOS**F*E**********>>. I paid through icici bank debit card and transaction id is <<VIN/IBIBO GROUP/************/***********>>. After *-* hours of payment I received ...
Jun 05, 2020 by Arshvir singh sidhu
I had booked flight on **rd March via makemytrip from Ahmedabad to Belgaum for travel date **th March but due to COVID** lockdown flight got cancelled, I first requested refund from StarAir and got mail as----Please note as the reservation is m...
Jun 05, 2020 by Sarfraz Patel
Hi, I have booked the flight in Goibibo.com from Bangalore to Jeddah (SA). i request for the cancel the ticket to goibibo, they told they are going to do the cancellation process and refund the amount. But unitl now it has to not at cancelle...
Jun 04, 2020 by Shaik Khalid Basha
Its been * months since I cancelled my trip (BOM to IXC, and IXC to BOM return flight ** mar to ** mar ****). I havent received the full refund of ₹**** which GOAIR has refunded to Makemytrip account. Instead Makemytrip only refunded my a par...
Jun 04, 2020 by Vivek Patel
We have booked a hotel in Jaipur- Rajasthan from **th March **** to **th March **** through goibibo site. but due to Pandemic COVID -**. We stayed only one night at the hotel.check in on ** march **** & hotel forcefully checkout on ** March ...
Jun 03, 2020 by Naresh Rana
Hello, My name is Vikash Kumar and Here is my PNR - LEKPPY for a flight booked on ** April **** during Lockdown on goibibo website as DGCAIndia says full refund will be provided to the customer so the airline company (Indigo) refunded full amo...
Jun 02, 2020 by Vikash Kumar
Due to COVID'** Vistara agreed for full refund to our travel from **th March to **th March and so did the ticket booking channel partners i.e. Cleartrip and HDFC smartbuy portal. Since all channel partner agreed we asked airlines to cancel the ...
Jun 02, 2020 by Nitin Garg
** may I have booking a flight ticket in ixigo app. From Ahmedabad to Guwahati I already paid **** rupees but they don't showing ticket booking in ixigo app they don't send me any mail sms or cal... My mobile number **********... Mail I'd (bab...
Jun 01, 2020 by Shahidul islam
I have reserved for my Bangalore - TIrupati-Bangalore travels on March**,** . Due to sudden lock down annonuncement , & closure of temple, we cancelled the tickets. Total refund of INR**** has been confirmed by KSRTC through cancellation of tkt...
Jun 01, 2020 by KRESSHNA MURTHIRAO
I had booked a trip to BALI. Booking date is **th Jan **** and Travel date is **th March ****. There was no news regarding corona virus when I made the booking. But based on the coronavirus outbreak situation and travel advisory from the govern...
Jun 01, 2020 by Tofan Mohapatra
Dear Sir, My spicejet travel details, Travel Date : **.**.****. *. PNR - HGUC*U - Mumbai To Bagdogra. *. PNR - GDQ*JQ - Mumbai To Bagdogra. *. PNR - TIBYYH - Bagdogra To Mumbai I received sms on cancellation of flights for these PNRs ...
May 31, 2020 by AMIT KHEMCHANDANI
My flight was booked for *th July ****. I received a mail from the airlines on **th March that the flight was cancelled due to operational reasons. I contacted Makemytrip to enquire about the same and the person contacted was trying to blame me...
May 31, 2020 by Nikhil K Soman
PNR/Booking Ref.: GGC*HS Status Date of Booking* Payment Status CONFIRMED ** Apr ** **:**:** (UTC) Approved *Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time. IndiGo Passenger...
May 31, 2020 by Sarvigari ravindar Reddy
Yesterday (**/*/****) i saw and advertisement in OLX regarding one bike for sale. so i called the person and he himself introduced as a Army man staying at Devanahalli Airport Bangalore. I trusted him and I paid Rs. *****/- to INDIAN ARMY acco...
May 31, 2020 by Paulson M Y
I booked a flight from Nagpur to Pune on **th may of date *th June, time - **:** to **:**. This was a flexi ticket which I opted by giving an extra amount of ₹ *** ( approx ). So as my planned changed so when I tried to reschedule the ticket ...
May 31, 2020 by Nikhil Ujwal Gaikwad
I booked connecting flight from Bangalore to Nanded(Stage-* Bangalore to Hyderabad stage-*Hyderabad to bangalore).after booking ticket from make my trip portal I got NF************** as booking ID. I suppose to travel next day after booking the...
May 31, 2020 by Vishal Padre
I booked a flight ticket for my friend and his father from Make My trip (MMT) for ** April ****. But due to coronavirus situation at this time on ** April I rescheduled the flight on *th Feb, **** with Indigo website. As the new booking was of ...
May 31, 2020 by Surajit Pramanik
Dear, Pls pls pls help me out i'm in big trouble no one is helping me out From last * months i'm requesting make my trip to refund my money these guys are just taking time from me they fake promises that they will be providing a supervisor cal...
May 30, 2020 by Ayush Singh
I have spent more than * lacs in Make my trip portal, and expected the rewards as mentioned in form of MyCash in MMT wallet. I had flight booking on **nd Dec ****, and hotel booking checkout on **nd Dec ****, Now they added travel spend for Fl...
Jan 03, 2020 by Ravindra Khokharia
I am Bishnupriya Sahoo booked a hotel at Kolkata from **st December to **th December, ****. I cancelled it on **th December,****. After that I msged , contact several times with goibibo travel assistance regarding my refund payment , but I didn...
Jan 03, 2020 by Bishnupriya Sahoo
Train was cancelled booked TDR but yet not got refund...
Jan 03, 2020 by Santosh Sahu
I booked a hotel through goibibo on **/**/**** in kochi. They provided me the wrong address of the hotel. They provided address in the city only, but the hotel is ** kms far from the place they provided. I called the hotel they also saying we t...
Jan 03, 2020 by Roy Thomas C
Baseless Common area charges are being charged by OYO LIFE in the properties in Gurgaon. I am reporting for just one property code GRG**** in sector ** phase * Gurgaon, with at least ** people getting affected by the same. Even after complainin...
Jan 02, 2020 by Harshit Lakhotia
I booked an uber cab on **/**/****, which was cancelled by driver. For that uber charged two times, *st on credit card, then on PayTM....
Jan 02, 2020 by Tulsi Das
I HAVE BEEN LIVING IN OYO LIFE IN BANGALORE. THERE'S NO ELECTRICITY AND WATER IN THIS PROPERTY AND WATER FOR * DAYS. WE ARE ASKED TO PAY A RENT OF ****+ EVEN WITHOUT GETTING ALL THIS. ALSO THEY HAVE NOT PAID THE ELECTRICITY BILL OF RS.* LAKH AN...
Jan 02, 2020 by Rajeev Ranjan
Sharing I recent incident with Ola Cab Services . I Booked Ola Cab on ** Dec ** from Howrah Railway Station to Dumdum airport. While booking the cab it showing ** KM with expected fair of ***/- Rs. However once reached the destination driver ...
Jan 02, 2020 by Ashim Saha
I booked a ride for Sonari, Jamshedpur to Barbil, Odisha on **th December, **** at *:** AM. For a round trip the amount shown was Rs. ****. On **th, the assigned driver cancelled the ride as he thought was underpaid. Ola tried to find another...
Jan 02, 2020 by Devyani Chowdhury
Dear Sir, i have booked Hyundai Creta from zoomcar and checked all the documents on **st dec-** while taking the vehicle. i have seen a photocopy of the vehicle insurance and returned the same in the car while parking the vehicle at the said dr...
Jan 02, 2020 by Manoj kumar Mateti
Thrillophilia just ruined our new year start by charging us double telling us it’s the New Years cost. We checked with other people at resort who almost booked same day from thrillophilia for a much lesser cost? Paying a little more for new y...
Jan 02, 2020 by Lakshmi Gandham
I booked an ola ** hours before my scheduled time. The driver even called me half an hour before scheduled time to enquire and confirmed about the location. But after the pickup time, he cancelled the ride. As a result I had to miss my classes ...
Jan 02, 2020 by Vandana Sharma
I have been booked a bus ticket through redbus on **/**/****, which journey date was **/**/**** at *:** AM, boarding point ISBT KASHMIRI GATE, DELHI. My journey was from DELHI to DEHRADUN but bus operator denied me to board the bus whose system...
Jan 02, 2020 by RAHUL KUMAR
I had cancelled an OYO room booking more than ** hours in advance. As per the cancellation policy I'm eligible for full refund https://oyorooms.freshdesk.com/support/solutions/articles/**********-what-is-the-cancellation-refund-policy-of-oyo- ...
Jan 01, 2020 by Srikanth Nagabhushan
People involved: Travel Triangle, https://traveltriangle.com/, https://www.facebook.com/traveltriangle/ Nishant - **********, email@example.com Aditya - **********, firstname.lastname@example.org, https://www.linke...
Dec 30, 2019 by Priya Paramita Paul
Zoomacar provided a car with tyres completely worn out. After driving *** km, the tyres were damaged and couldn’t be driven. I had to replace the old tyre with a new one and now when I requested for a refund, they are denying stating I have d...
Dec 22, 2019 by Rohan Mohammad
We had booked through Tripojee India Pvt Ltd Noida, a pilgrimage tour to Lucknow- Allahabad-Chitrakoot-Varanasi-Gaya at the end of September ****. After negotiation with Mr.Rohit Sharma from the company, we had agreed upon the final list of Hot...
Dec 22, 2019 by Anantha Narayanan
Dear Team, I had taken the Maldives trip package from Dream holiday Company with the help of their travel agent Rajiv Singh, Total package cost was Rs. ****** and I paid in advance Rs.*****. But due to some personal problem, I had requested ...
Dec 20, 2019 by RAJESH KUMAR
Oyo property **** corporate park (Grater Kailash, Delhi has worst service, bed sheet are very dirty even not changed the sheets after last guest checked out this property. so many hairs stick on pillow as well as bed sheets..rooms are badly sti...
Dec 19, 2019 by Amardeep sharma
Myself Rochelle Britto- journalist @Economic Times. This email is regarding my grievance with Oyo. Below is the brief history of the terrible issue faced by me: *- booked an Oyo for a trip to Port Blair- Havelock from **-** December and @...
Dec 18, 2019 by Rochelle Britto