Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
Package Not Delivered (Delhivery Courier Pvt Ltd ) Open
I ordered OnePlus *T back skin from https://www.capesindia.com/ in mid November and it was scheduled to be delivered on **-**-**** by https://www.delhivery.com/ . On delivery day, the delivery guy called and asked me what's inside my shipment ...
Jan 03, 2021 by Ashish Kumar
Item missing from the package (FedEx) Open
I recieved my package from fedex on *nd Jan **** which was supposed to be delivered on * days ago. I paid the custom duty fees too but when i opened the package, the main item was missing from the box. It was Apple Airpods Pro which are worth m...
Jan 02, 2021 by Manas Parhar
Trackon Courier undelivered 65 days (Trackon Courier) Open
missing parcel since ** Oct **** . . I have mailed ,and called to all possible phone numbers and email addresses of trackon i could find on their site and google. i havent received any reply yet. Kindly help me get my claims. Total amount of co...
Dec 31, 2020 by Manav Sethi
MISSING OF ITEM FROM PACKAGE (DTDC) Open
I HAVE BOOKED A PARCEL CONTAINING A PHONE VALUE ****** RUPEES FROM JAHANGIRABAD (******) TO HARDOI (******). I MENTIONED CLEARLY TO DEALER ABOUT THE PARCEL AND HE WEIGHTED MY PARCEL *** GRAMS AT THE TIME OF BOOKING (I HAVE BOOKING RECEIPT MENTI...
Dec 25, 2020 by SHREYANS JAIN
Package picked up but not refunded (Ecom Express) Open
I returned an order from myntra.It was picked up by ecom on **nov,**** from badli delhi ****** for refund. Executive partner didnt give any receipt of pickup. Though i have recovered CCTV footage of the area where he comes and picks up. I re...
Dec 23, 2020 by Sachin kaushik
Shipment is not delivered (Ecom Express) Open
This is mail regarding shipment were not received by ECOM express but as per tracking it is delivered, following are the order details, ORDER NUMBER: ******** TRACKING NUMBER:********** On the date of delivery I have received the online ca...
Dec 18, 2020 by Abhi Bhosale
Package stuck almost an month but no response regarding my item (Professional Courier Bangalore ) Open
I have send my parcel from bangalore to kolkatta on **rd November and its almost an month and there is no where about my parcel.. All the customer care numbers do not pick the call are not reachable.. When contacted the shop guy whom I shipped ...
Dec 16, 2020 by Priya
Package not delivered (Gati Kwe) Open
I booked * parcels from Delhi to Ranchi on **.**.****. Assured delivery date was on **.**.**** but one package has not been delivered yet. It has been misplaced or lost I don't know but I filed complaint on **.**.**** and since then I contacted...
Dec 05, 2020 by Deepak Kumar
Package not delivered (delhivery com) Open
My order is not yet being deliverd and i am shocked that while i am tracking my order its showing me delivered how can delhivery do this its a very renowned compangbplease help me my tracking id is ************* The thing i only got is a otp t...
Dec 04, 2020 by Sheetal tamang
Package not delivered for 2 months and asking for Fraudulent extra charges due to delay caused by th (Fedex India) Open
So I don't think words will enough to explain the kind of low levels that FedEx has stooped to to dupe their customers. I paid roughly **k INR for a 'Priority Mail' shipment from China to India with AWB ************ which was to be delivered...
Dec 04, 2020 by ALI ASGAR TAMIM SUDANWALA
Package not delivered (Trackon Courier Pvt Ltd) Open
I am from Indore and I had purchased electronic items from an supplier in Delhi through online / phone mode and requested the supplier to deliver to Indore through courier. The supplier booked the parcel through Trackon couriers pvt ltd on **t...
Dec 03, 2020 by ANOOP DHOOT
Product not delivered Xpressbees lost the package in transit (Xpreesbees) Open
I ought to receive a replacement product from Image marketing through Xpressbees. The product is showing "in transit" for quite some time and was struck in "Xpressbees Visakhapatnam hub". I have contacted Xpressbees and boat customer care servi...
Nov 22, 2020 by Ramesh N Appana
Delay in courier delivery (DTDC) Open
I send a courier by DTDC booked in ** Nov ** at approx **.** hrs.Guy booked informed it will be delivered tomorrow or max ** Nov **.asked for mode of transport he told me that by air ..But when I tracked it was by road ..Today ** Nov ** complet...
Nov 20, 2020 by Praveen kumar
My Consignee Didn t receive my Parcel (DTDC) Open
Hi This is vignesh Gunasekaran I am rasing the complaint behalf of my dad Gunasekaran used DTDC courier on *.**.**** made a courier to destination From THIRUNELVELI To VIRUDHACHALM through ur courier as now the problem is my consignee d...
Nov 17, 2020 by Vignesh
Two Packages Certificate not delivered (DTDC HYDERABAD) Open
I passed out from JNTU Hyderabad in ****, recently I took admission for my masters degree fun Tata institute of social sciences, Mumbai. So the university is asked to submit migration certificate. JNTU Hyderabad sent it through DTDC twice. It w...
Nov 13, 2020 by Kapil Kumar
ST Courier Delivered my product to his client to deliver it to me (ST Courier) Open
Hi All, This is my Tracking number ***********. The product reached Karaikudi Delivery Hub by yesterday itself and the Delivery Head Velmurugan (+** ***** *****) refused to deliver this parcel because of ODA (my place is **km from the hub). ...
Nov 12, 2020 by AshwinKumarappan
Laptop Package Not Delivered (Dtdc Couriers And Cargo) Open
I booked a consignment on **.**.****, of two laptops, one got delivered and other one untraceable by DTDC team. DTDC Case Number : ********, against DTDC Consignment number D******** I am following up with DTDC executives from the past * mon...
Nov 11, 2020 by Shashi Dhar
Package not picked up after return replacement init (Delhivery Courier Pvt Ltd ) Open
I have shipped a damaged product for which I have initiated a return process but Delhivery chirgaon UP office has cancelled all the pickup id generated & remarking false comment the order I'd is ***-*******-******* via amazon plateform & latest...
Nov 08, 2020 by Ashish kumar
Package not Delivered (shiprocket consignment) Open
I have booked one parcel containing artificial jwellery to be delivered to a pincode ******. When I try to book the parcel the pincode is showing deliverable but when Fedex took the parcel and after some days it is showing on Ship rocket's por...
Oct 31, 2020 by Amal barik
Complete Advance not refunded (Kailash Hydraulics) Open
We have placed order for one number hydraulic press with Kailash Hydraulics, Ahmadabad with Rs. *****.** advance. Supplier has not supplied machine and not refunded balance Rs. *****.** advance. There was no mistake from our side. ...
Oct 30, 2020 by R B SHIRSAT
Package not delivered (Delhivery) Closed
Product was supposed to be delivered on *th, not yet delivered. Have email them with out any resolution....
Aug 14, 2020 by Mrunalini Negi
Speed post article not delivered (India Post ) Closed
Tracking number: EU*********IN Complaint number: **********, DPOST/E/****/***** Complaint : *. I booked an international Speed Post article on **st July **** destined for Turkey. Just after reaching Ghaziabad, it has stopped showing...
Aug 14, 2020 by Vidit goyal
Package not delivered (Trackon) Closed
I was supposed to receive a package which contained additional fabric to work on designs but the courier took **+ days and still counting. I haven't received my parcel yet and I have lost order because of this. I want to legally sue Tra...
Aug 14, 2020 by Abhay singh
Pan card not delievered (Velex logistics pvt ltd) Closed
My new pan card has been despacted on ** july ****, by nsdl through velex pvt.ltd.courier vide air way no. ***********. But it is not delivered yet at my address E-** A.c nagar ,neelam bata road. As it is a vital document please resolve my com...
Aug 13, 2020 by Natasha
Package dissapeared (Delhivery) Closed
Shipment was picked up on **th of July, has not been delivered and no response from the courier, no customer support at all. ...
Aug 13, 2020 by Kabir Wadhwa
My parcel shows returned to shipper but the office is not giving it to me (Professional Courier) Closed
my parcel was in transit for more then ** days been trying to get it back but the shopkeeper is not giving it back . tracking number DEL*********. Shop keepr name pintu. his number is +** ***** *****...
Aug 12, 2020 by pratiksha khandelwal
Package not delivered (Trackon Courier) Closed
My courier was taken from Rudrapur on **july,uttarakhand .It was to be delivered to Mangalore Karnataka.it was carrying rakhi. Today it is **aug.my package not delivered to the address.highly disappointed.my courier no.**********....
Aug 11, 2020 by Poonam Srivastava
I did not order this airpods (BULE DART) Closed
I did not order this phone,and this airpods very damaged. ...
Aug 11, 2020 by Mathavan Thangarasu
Professional Couriers are showing wrong delivery status (Professional Courier) Closed
Booked parcel on **th July **** from Mumbai professional Courier are showing status as delivered on *th of August but the parcel is not received yet ...
Aug 11, 2020 by Divya Jain
Courier not recived (Akash Ganga Courier Limited) Closed
Courier not recived eeven i called many times yet no reaponse and even they dont recive calls and even they dont sent any msg regarding courier status...
Aug 07, 2020 by Pallav kumar
Package returned without any intimation (Delhivery courier) Closed
I have ordered Tshirt from TKameez online on **-**-**** and it was supposed to deliver by *th August through Delhivery courier but it has not been delivered yet. While tracking my order it is showing that order is cancelled by the customer. Let...
Aug 07, 2020 by Jagdish Vaddepalli
Package delivered in open condition without the item (Professional Courier Bangalore ) Closed
I had order a silver jewellery from online vendor .The parcel was received in open condition and content missing .I have returned the parcel and raised the complaint against Professional courier -kempapura -Bangalore ****** branch . the branc...
Aug 07, 2020 by Archana T.N.
Fraud Company (Reba logistic pvt Ltd) Closed
I've booked a truck they offered best package. I was delighted and accepted offer then I was asked to make advance. I told them I'll pay after getting truck then I got truck and I paid amount. After sometime I got call from another number askin...
Aug 06, 2020 by Royan
Package not delivered (Delhivery Private Limited) Closed
I have ordered a package on **,July,**** and to be delivered on *th August but it is marked as delivered without my consent and I didn't get any refund or the package. They are not even replying for complaints and emails....
Aug 05, 2020 by Tejendra
Package not yet delivered (Professional Couriers) Closed
Parcel(*kg) been booked on **th July **** from Bareilly, but not yet received to my location chennai. No proper response from Cust care....
Aug 05, 2020 by Aravind Madhanagopal
Fake return pickup attempted (Delhivery courier) Closed
Dear sir this AWB number ************* for generated for the delhivery courier the pick up schedule for ** July **** and fake attempted trangastions on ** July and **/**/**** Mr Mukesh Meena is DC head for sawai madhopur this man is mad and ...
Aug 05, 2020 by Parag
Money not refunded (Reba logistic pvt Ltd) Closed
This is to inform you all that Reba Logistics Delhi is a fraud logistic company. I asked Just.Dial to give me some Logistics Company detail some ** days back in the month.of July ****. Then Mr Piku Singh from Delhi contacted me on phone and tol...
Aug 04, 2020 by Prem Vazirani
Item missing lost stolen in transit (India Post ) Closed
Ratnamson fountain pen of Rs. **** is missing from the parcel delivered to my security gate. Received the parcel with clear signs of tampering and pen has been removed / stolen. Complaint has also been lodged with India Post....
Aug 03, 2020 by Vinod Rajan
Not attending to the complain and packages broken (Drs Dilip Roadlines Pvt Limited) Closed
I have booked a consignment vide GC number -******* from Kolkata to Hyderabad booked from Kolkata as on **/**/****. On unpacking it is found that the new LED TV, Microwave ,OTG and crockeries have been damaged severely. I have tried to contact...
Jul 31, 2020 by Debmalya chowdhury
No Response for complaint over phone web Query (DTDC) Closed
I have contacted DTDC phone support * times for a status update. Everytime I called I get a response that "we have registered a complaint & escalated to concerned department, they will respond with the exact status of shipment". But for past * ...
Jul 31, 2020 by Avik Bhattacharjee
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's