Postal Complaints
Postal or courier service is considered to be one of the cheapest modes of communication. Postal services in India have rapidly grown over the last few decades. India is a country with the largest network of post offices with its number being more than 1.55 lacs as recorded in May 2008.
Well, India has many local and international courier companies providing postal service, but still, consumers file courier complaints at some point in time. Things can always go lousy such as late deliveries or items in the package get damaged, and the list can go on.
If you have encountered any such postal complaint with your courier company, you must have brought it to their notice, but many complaints against the courier company remain unresolved. According to stats in 2020, 1449 grievances are pending unresolved in the Indian Post Office and stats could be different for other courier companies.
There are more than 20 types of postal services with the most common being registered or speed post. Even though it is considered one of the safest means of communication, lapses have been seen over the past few years with various posts getting lost somewhere and not reaching its destination.
In this article, we have mentioned India's famous postal companies, and the types of courier complaints the customers face with them.
Famous Postal or Courier Companies in India
1. Indian Post Office: Indian Postal Service serves as a backbone to the society with a network of almost 1,56,600 post offices in India, with nearly 90% operational in the rural part while the rest 10% in the urban area. Since 1854 Indian post offices have served the country. In the 1850’s they used to deliver happiness to people in 10 paisa postcards and yellow envelopes, and still, they are delivering happiness to people all around the globe. Today, there is no such village or town in our country, which is not covered by the Indian Postal Office. Also, it is a public or government courier service, so the charges of sending a parcel across the globe would be comparatively cheaper when compared to the other private courier companies.
2. Ecom Express: Ecom Express private limited is one of the leading logistic providers. It has more than 36,000+ employees currently working with them and is all geared up to create more employment opportunities in the future. Now, Ecom Express covers more than 27,000 pin codes and is delivering the packages to more than 2650+ cities. Their prime motto is to deliver the parcels with the utmost speed, safety, and reliability nationwide to all industries. They provide various services like Express Services, Digital Services, and Fulfillment services but many times they get complaints for courier service.
3. Delhivery: Founded in the year 2011, and headquartered in Gurugram, Harayana, Delhivery Pvt Ltd is one of the most trusted and leading brands, when it comes to sending parcels around the globe. Delhivery has a nationwide network, covering almost every country, state, district, the town as well as villages. They cover 17,500+ pin codes and 2300+ cities only in India. Delhivery is one of the most reliable courier companies for shipments. Even during the pandemic situation of COVID-19, when people were afraid of stepping out of their home, Delhivery courier company kept on working, so that they could fulfill the needs of society. But like any other player they too receive many complaints against them.
4. FedEx: Formed in the year 1973, FedEx, or rather Federal Express, is an American multinational delivery service company. The company is known for its overnight shipping services, along with providing real-time updates of the location of the parcel to the clients. Though this has become a common feature in today’s era, this system of tracking the location of packages or tracking AWB numbers was introduced by the FedEx courier company. FedEx courier company provides shipment facilities all around the globe. Currently, FedEx has 16 clearance facilities in India but sometimes they are unable to locate the whereabouts of their shipment.
5. DTDC Courier: Desk to Desk Courier and Cargo or DTDC Express Limited or DTDC is the same. It is an Indian courier company and handles more than twelve million shipments every month. The headquarters of DTDC is in Bangalore (now known as Bengaluru), Karnataka, India. Currently, DTDC has its presence in more than 500 district headquarters through its globally expanded network, covering more than 10,500 franchises and providing the customers with comprehensive and reliable services to 10,500 plus pin codes. DTDC serves in more than 240 international locations, including Canada, USA, UK, Hong Kong, and China. However, customers have filed complaints for missing parcels and no compensation for lost packages.
Types of Postal Complaints or Courier Complaints
With a commendable market share in courier, express and parcel market valuation at almost $4.29 billion, India’s courier and parcel delivery services have managed to make a mark in the entire world of being connected via postal services. But with this rate of growing numbers also comes certain discrepancies, which many times go unnoticed but some even become a topic of discussion.
Like every other service being offered, postal services have also had some minor and major mishaps making people angry over the services like items missing in the package, late deliveries, sometimes no deliveries at all and many more to count. Below is a little comprehensive list as to under what category your grievance might lie if you are to file complaints regarding inadequate or unsatisfactory service by the courier companies in your area.
1. Items missing
With local, national and international deliveries beyond and across the country, people have experienced items missing from their packages raising concerns regarding security and safety of deliverables. Dealing with such a grievance becomes a task in itself because sometimes you as a customer do not get precisely what is missing or might be missing in the package and end up complaining late.
2. Package stuck in customs
Handling of packages at customs has always been a concern with several mishaps coming in the news like un-traceable shipment, mishandling, rude behaviour of people at customs, issues of delivering sensitive packages across the border and many more. But parcels stuck at customs is something which is entirely not under one’s control and managing a track of the same is again a tedious job. Even big courier companies like FedEx and BlueDart have got such complaints registered in the past.
3. Late deliveries
This is a persistent issue, especially with Indian postal services - not getting deliveries on time. Late delivery is like a cherry on the cake of receiving the wrong post. When sending one package from one place to the other, you expect to get it delivered and thus might be taking a buffer for the same. But what if you get to know that you sent it on time, but it got delayed midway? If this has happened to you, then you are not alone as it has been and is a persistent issue with many.
4. Non-cooperative customer support
This is the most common grievance of customers that the customer support is rude and non-cooperative. People in the past have also complained about the lack of availability of the support staff or information regarding shipment. Not getting enough cooperation on post-delivery issues often keeps issues hanging midway and thus delays the resolving process.
5. Wrong products delivered
Wrong delivery is again a most common courier complaint that has been raised in the past by customers. This persistent mistake has refrained many people from using Indian postal services and might not even gain people’s trust if it persists in future as well.
6. No delivery
Not getting your package at all can be frustrating, and such frustrating customers often knock doors of their regional post offices in hopes of getting issues resolved. But to the absolute dismay, either not getting a satisfactory response or often, rude behaviour of support staff increases the pain of the consumers. They end up filing complaints against this issue but usually get delayed justice.
7. Damaged products delivered
Most people complain of mishandling of their packages despite instructions of “handle with caution” being communicated explicitly. No compensation for the same is another issue people face pretty commonly under this category. It is always very frustrating to first receive a damaged parcel and then getting no compensation for the loss from the courier companies.
How to file a complaint against the post office or the postman?
Public grievance portal is an initiative started by the Central Government for addressing the grievances of the general public. If you have any complaint regarding the behavior of the employees of the post office, you should contact the Postmaster in charge. You can even call the superintendent under whose jurisdiction the Post Office falls and express your dissatisfaction regarding the services of the Post Office.
1. Register a complaint at the customer care number of the Indian Post Office i.e. 18002666868.
2. Go to pgportal.gov.in (Public grievance portal) and get yourself registered.
3. Select lodge public grievance and then enter all your details and select the department.
4. If the complaint is not resolved, approach the Chief Postmaster General here : https://www.indiapost.gov.in/VAS/Pages/CustomerSupport/Guidelines-on-Complaints.aspx
How to resolve courier complaints or postal complaints?
So if you also have had a bad experience in the past with postal services, pretty much above listed possible grievances could be one which you might have faced or might face in future.
To resolve these complaints, you can always call or send an email to them on customer care. If the case goes worse, you can always take them to the consumer forum and file a complaint against them.
1. File support ticket/send an email:
You can always contact courier companies through their official website by going to their contact us section and by sending them an email. The websites and customer service emails of some leading courier companies are:
Delhivery - www.delhivery.com customer.support@delhivery.com
FedEx - www.fedex.com india@fedex.com
DTDC - www.dtdc.in customersupport@dtdc.com
Trackon Courier - www.trackoncourier.com
India Post - www.indiapost.gov.in
XpressBees Logistics - www.xpressbees.com customercare@xpressbees.com
2. Call Customer support:
One of the perfect ways to directly come in contact with the postal company is by contacting it through a phone call for customer support. All these well-known courier companies have a 24*7 working customer care number which helps in resolving complaints as they value customer feedback. The customer care number of some of the leading postal companies in India are :
Ecom Express Customer Care Number - +91-8376888888
FedEx India Customer Care Number - 1800 419 4343
DTDC Customer Care NUmber - +918025361410, +913340329819, +912233004444
Trackon Courier Customer Care Number - +918023417774, +914446617710, +918334043012, +911145593500, +912228510056
XpressBees Logistics Customer Care Number - 020-49116100
3. Send Legal Notice:
A consumer can send legal notice to Courier company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a Courier company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If the courier company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then File a Complaint at Voxya to resolve postal complaints or courier complaints. We take legal action by sending legal notice to the courier company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you in approaching the consumer forum. We generally receive about hundreds of postal complaints every month.
Most Common Issue Reported for Postal Complaints
Complaints
Withholding of Information and Misleading Me (Pintcoservices) Open
I was sent a parcel which contained foreign currency. The Indian agent of the company did not fully disclose the total amount to be paid and asked me to pay one amount after another. They refused to send me receipts or the parcel for which I pa...
May 03, 2021 by CLARENCE THOMAS MARTIS
Requesting Strong Action against Mr Kapil Kirodiwali of DHL EXPRESS WORLDWIDE PACKERS AND MOVERS POO (DHL EXPRESS WORLDWIDE PACKERS MOVERS) Open
Dear Respected Sir, I am requesting through your good office to please initiate necessary action against Mr.Kapil Kirodiwal of DHL EXPRESS WORLDWIDE (PACKERS AND MOVERS), Poonamallee at Chennai for Tax Evasion to Government of India by runn...
Apr 26, 2021 by MAJHI SRAVAN KUMAR
Material Book through Train Parcel but not received to the Client (Indian Railways IRCTC INDIA ) Open
Parcel Book from Pune to Guwahati Station Through Train ,Not received Material Last ** Days , and Shipment Contains Live Plants , No Railway Staff Helping to find the Material , The Material Not received yet , I hope to get compensation from In...
Apr 26, 2021 by Shrenik Gautam Soni
Package not delivered (DTDC) Open
I have ordered my jabra headset in the month of Dec ****, and as per DTDC tracking it was delivered on **th Jan ****, but unfortunately I haven't received my headphones yet and I was chasing with the parent company ( jabra) and when they gave m...
Apr 21, 2021 by Richa Uthappa
Fraud and Withholding of Information (Parcel International Courier Services) Open
The company withheld information about the amount I have to pay right in the beginning. Now they are refusing to return my money when I told them I am not interested in the parcel. They are asking me for more money to get money back....
Apr 15, 2021 by CLARENCE THOMAS MARTIS
Packers movers careless delivery of my household (Agarwal Packers and Movers) Open
I paid Rs *****/- to Agarwal Packers & movers address ZA COMPLEX ,SHOP NO C-***,KALYANPUR ,OPP-VRIDHA ASRAM NEAR RAM DHARAM KANTA,LUCKNOW-****** ,CONTACT NO-**********,EMAIL:GETAGARWALXPERTPACKERS@GMAIL.COM on dated **.**.**** but after continu...
Apr 11, 2021 by Gouranga Mandal
Package not delivered (Ecom Express) Open
I ordered a RCB jersey worth **** from their official website. Ecom Express courier service had to deliver it. I haven't received any package and they are claiming they have delivered it. When I called them they told they will resolve in ** hrs...
Apr 09, 2021 by S Chaman
Delhivery Not Picking the return Orders (Delhivery courier) Open
My products are pending to be picked up to be returned to amazon. Delhivery is not even trying to contact me and directly cancelling the pick up. More than ** requests has been created and they are cancelling it directly. Please look into it...
Apr 07, 2021 by Anu Gupta
Transport company not giving my goods charging storage (DRS Agarwal packers and Movers) Open
In march **** I hired this transport firm to bring my goods from Basti (UP) to Hyderabad(Telangana). I paid them as per their quotation and was expecting invoice. I got call from them in September **** that my goods are available in Hyderabad. ...
Apr 05, 2021 by Nisheeth Shukla
Damage to Property (Agarwal Packers And Movers Drs) Open
My car was to be transported from ** feb ** from Gurgaon office(godown) of DRS branch of Agarwal packers and movers to Dinjan i.e my place of work, so I handed over my car on ** feb ** to the person working there. However my car reached dibruga...
Apr 02, 2021 by Shivam Sinha
Amount Credited in Vendor Account But Courier Not yet Dispatched xtrax (xtraxstore com) Open
Amount was credited in vendor account on dated **/**/**** but vendor in not entertaining . Not receiving any calls not giving any reply on whatsapp . X-trex Store <memonmunaf*@gmail.com>+** ***** *****. Please think twice before placing any or...
Apr 01, 2021 by Mahender
Package Lost (Trackon Courier Pvt Ltd) Open
This complaint is against Trackon Courier Pvt Ltd. I shipped a parcel from Lucknow to Mumbai on **th March **** via http://trackoncourier.com/. The parcel was supposed to reach the destination by **th-**th March **** but its been more than a we...
Mar 25, 2021 by Dhruv Pahwa
Cheating inflated billing luggage not shipped (Agarwal Transhome Pvt Ltd) Open
These Guys Are Posing To Be From Original Agarwal Movers And Packers. Some Mr Sandeep Provided Quotations In Initial Discussion While After Picking Up The Luggage, They Have Sent Inflated Bill Of * Times Of Original Quote. There Was No Evidence...
Mar 23, 2021 by Deepak Raina
Loss and damage of goods by Jyoti cargo Movers (Jyoti cargo Packers Movers) Open
I took the services of Jyoti cargo Movers and Packers Yeswantpur Bangalore vide their CN no *** dated **.**.**** to relocate my goods from Bangalore to Jaipur. These people were found unprofessional, Cheaters and irresponsible, .All my furnitu...
Mar 21, 2021 by Vijay Kumar Joshi
Inflated billing no response (Agarwal Transhome Pvt Ltd) Open
These guys are posing to be from original Agarwal Movers and Packers. Some Mr Sandeep provided quotations in initial discussion while after picking up the luggage, they have sent inflated bill of * times of original quote. There was no evidence...
Mar 19, 2021 by Pranoti Raina
Extortion of Money (Expert South Packers And Movers) Open
FRAUD COMPAY | NOT AT ALL RECOMMENDED. Posting my real experience and harassment. There are too many charges which are not communicated earlier. When I enquired about shifting service the quotation they sent was of amount *,*** (which wa...
Mar 18, 2021 by Chandan Pal
Package not delivered and the courier agency is cancelling and returning the products without my kno (Ecom Express Courier Services in Ranni) Open
This is regarding the delivery of different products I ordered from Ajio. The delivery agents in Ecom Express in Ranni, Pathanamthitta,kerala are not attempting any delivery and they cancel and return the products without my knowledge. They ar...
Mar 17, 2021 by Sherin Ann Oommen
Damaged Parcel (DTDC) Open
I booked a parcel with DTDC which contained a laptop, so while booking the outlet person asked us to take the insurance of product so that if any thing happens to it will be bear by company for which I had paid an extra amount. Upon receivin...
Mar 12, 2021 by Anshul Gupta
DTDC Consignment No not delivered in time (DTDC D D Mansion Quinton Road Police Bazar Shillong Behind Parking Lots) Open
Live plants were sent on **.**.**** to reach a maximum by *.**.**** from Shillong to Jadavpur, Kolkata along with two other consignments, out of which one reached and the other two is showing status "Not Delivered (address Incomplete or wrong (...
Mar 11, 2021 by Jitendra Kumar Shukla
Package not delivered (Ecom Express) Closed
I was supposed to receive my order on **rd september,the delivery agency just contacted me once and I couldnt answer the call.. I called back immediately and the number was not reachable, waited for * days- no response, so contacted ecom expres...
Sep 28, 2020 by Blessina P
Double Payment (Ecom Express Private Limited) Closed
This is regarding part of Ajio order no.FL********** and AWB(DNMX Checked Long Shirt with Buttoned Flap Pockets) delivered on */**/** and ***/- was paid by COD Method.(Google Pay) A double payment occured since the first payment via Google P...
Sep 24, 2020 by Risa Rasheed
Package not delivered (Ecom Express) Closed
My order with tracking ID ********** shows delivered but I didn't get it. I didn't get any calls from the courier or my neighbors didn't get the package either. I have already complained multiple times to ecom but there has been no response fro...
Sep 24, 2020 by Rehana
This company is a big fraud (Ecom Express) Closed
I ordered some medicine from *mg and it was supposed to deliver in District and Session court Padrauna, Gorakhpur. Address is well known place in while District so no one can say address in not traceable. The day when packet recieved to courier...
Sep 22, 2020 by Akhtar Ansari
Attitude of the delivery boy (Delhivery) Closed
I have a complaint to file against the delivery boy as he has no ethics and patience with his duty. Instead of doing his work like a normal delivery boy. He is shouting and showing tantrums to the customer and it’s not acceptable. It is under...
Sep 21, 2020 by Kunam gyamar
Product not delivered and Customer care not respond my call (DTDC) Closed
One of my Important products sent via DTDC courier service on the **th of September ****, on the **th of September it was showing that my product is out for delivery. but the product is not delivered yet(**-**-****). *st time I called them on t...
Sep 21, 2020 by Deepankar Saha
Prepaid Transaction Product was not delivered Not Refunding back (store mi com) Closed
On *th September I had placed an order from www.mi.com OrderId : **************** Under this OrderId, I had two SubOrderId SubOrderId_*: ****************** that contains "Mi Business Casual Backpack Black", blue dart tracking Id - *******...
Sep 19, 2020 by Mandela Mahato
Damaged and missed products (DTDC) Closed
I have sent * couriers of avacados through dtdc under consignment number, D********, D********, C********. They assured me about insurance too if it’s damaged or missed. Almost * packages I sent through them almost all r damaged but * package...
Sep 17, 2020 by Jenys maryana mathew
Goods damaged during movement by a logistics company (Pooja Packers Logistics) Closed
I had contacted Pooja Packers & Logistics in Yeshwanthpur Bangalore. They gave me a quotation of INR **** upon listening to the number of goods I have for movement from Bangalore to Kolkata. On **st July, ****, they came and packed my goods and...
Sep 17, 2020 by R Singh
Package not delivered saying internal issue (Ecom Express) Closed
Ecom Express is a fraud courier service. They take shipments and won't deliver and won't answer your calls. I lost **k money with this fraud company. Go to hell guys....
Sep 14, 2020 by Vishwanth reddy
Regarding missing of 3 boxes out of 4 box under awb no (Delhivery Courier Pvt Ltd ) Closed
I am a student of symbiosis institute of telecom management pune and on completion of my mba course. I had to leave the college campus instantly due to emergence of covid **. All my luggages (* boxes of total ** kg) were booked via shiprocket c...
Sep 14, 2020 by DEBRUP SARKAR
Money not refunded (Ecom Express Private Limited) Closed
The delivery executive got my cod order and asked me to pay and i paid money in phone pay to their office manager pratap's account bommanahalli, bangalore as i didn't have money handy and i returned the product due to wrong product delivered th...
Sep 08, 2020 by Deepak Kumar
Damaged my tv whiile relocation (DRS Agarwal packers and Movers) Closed
I have hired DRS Agarwal Packers and Movers for relocation of my TV from Howrah to Bangalore. I have also taken insurance for same. They said the TV will be done in wooden rack but taking Insurance is safe hence I took the same. When i received...
Sep 06, 2020 by Anil Mohata
I have not received my courier since may 2020 and very important documemts (Track On Courier) Closed
My courier has not received since may ****.i called to them and inquiry about this issue but they are giving mobile numbers to other people like next next to concern person. Even they are not at all replying properly. I have very valuable docum...
Sep 02, 2020 by P phani
Puppy wasn t received and also my money (Met global logistics private limited) Closed
Firstly it's been an year and they still keep on asking me for money just to get my refund back its hard earned money and to the fact I wanted to surprise my mom with a puppy of her own and didn't expect I would be cheated this way.they keep on...
Sep 01, 2020 by Swethapriya
Package not delivered as promised (Arihantbooks) Closed
I have ordered for CBSE class ** social science All-in-one material by paying a sum if Rs.*** (including delivery charges) through website Arihantbooks.com on **-**-****. The amount was deducted immediately from my bank account. I had been fol...
Aug 26, 2020 by Bhuvana
PARCEL NOT RECEIVED (Delhivery courier) Closed
PRODUCTS RECEIVED AT WAREHOUSE ON **TH AUGUST **** BUT THEY WERE NOT DELIVERING THE PARCEL .WORST SERVICE BY DELHIVERY.NO CALL ...
Aug 25, 2020 by Santosh Halgali
Parcel torn and saree was damaged exactly at that corners (DTDC) Closed
Received a torn parcel and when opened the saree was damaged exactly at that corner area were the parcel was torn , never received like this parcel ever!!!...
Aug 25, 2020 by Gomathi
My AWD no i have not received the package yet it is almost two days and the package is in delivery c (Ecom Express) Closed
My AWD no ********** i have not received the package yet it is almost two days and the package is in delivery center... ...
Aug 22, 2020 by VYSHNAV P P
PACKAGE NOT DELIVERED (India Post ) Closed
Tracking details ET*********IN which was shipped on **.**.**** Insured parcel worth Rs.****/- and till date it’s not delivered. I have registered a complaint on online portal of India Post website and the complaint number is ********** which...
Aug 22, 2020 by Praveen Surana
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's