Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Wrong information provided (Hathway Broadband Internet) Open
I had registered with Hathway for * months internet connection with speed ***mbps unlimited data. I paid **** for it. They told me I will be getting the connection by end of the day but they did not turn up. Next day they called me and said I ...
Jun 28, 2019 by Srinivas Makkapati
ACT Broadband left service complaint unattended (ACT Broadband) Open
I got a new internet broadband connection from the ACT group on **/**/****. After the bill payment for the initial connection itself, they took a long week. I used to call customer care to hear faulty verbal commitments. They finally provided t...
Jun 27, 2019 by V Nagaraju Reddy
Internet not working (Joister Connect) Open
The internet is not working from *st June and I have been repeatedly informing Joister Connect to refund my money / pay compensation / start the internet but they are so incompetent and unprofessional that they cannot do anything and are making...
Jun 26, 2019 by Mr. Ashutosh Bhatt
Raising undue bills for broadband service after disconnection (Tata Docomo) Open
I had written to Tata Docomo to close the account as they were not meeting the service level they promised. The connection was frequently interrupted and the speed was too low. On receiving the mail their office requested to wait for a few days...
Jun 26, 2019 by Neeraj Tiwari
Bad internet service that caused me to loose money (Excitel) Open
I am a customer of Excitel broadband internet service providers since January **th ****. From the beginning of the service, I faced frequent disconnectivity problems. I thought that might be due to the power cut and when I called the customer s...
Jun 26, 2019 by Sai Shankar GANESH
Internet not working properly more than a month (Hathway Broadband Internet, Bangalore) Open
Internet is interrupted and gets cut immediately and appears after an hour or so. Again it goes down. Several tickets were raised to Hathway customer care. But they close the tickets without resolution. There seems to be new optic cabling been ...
Jun 24, 2019 by Hemanth Kumar G
ACT internet fraud (Act Fibernet) Open
I have taken Act Internet and from day one I had issues like no internet or no speed (* MBS) or limited connectivity. I have very patiently waited and gave multiple chances to technicians for resolving the issues however they couldn't even afte...
Jun 18, 2019 by Rayani venkata Dinesh Kumar Reddy
Money taken but internet connection not given (Hathway Broadband Internet) Open
I have been getting continuous SMS messages from Hathway to avail their internet services. On June *th a lady identifying herself as Keerthi called and told me about an attractive package of Rs. *** per month. I fell for it and asked her how to...
Jun 14, 2019 by Sudhakar Ranipeta
Internet connection is lost so many times no favourable response (Excitel) Open
I have taken internet connection from excitel broadband private limited for three months period. I have paid **** for three months. Within a week I am not getting proper service. The connection is lost so many times. I am giving a complaint twi...
Jun 14, 2019 by Vinay sandeep
They are promising with the speed of 50 Mbps but it fluctuates between 4 Mbps to 30 Mbps (Hathaway ) Open
They are forcefully attaching their own custom router if we have to change our password we can't and also this is also fibre net. It fluctuates horribly. I told them clearly I want a stable network they told to me it comes with minimum Mbps ** ...
Jun 14, 2019 by P Kotireddy
Five days without internet connectivity (Act Fibernet) Open
I have filed an act ticket opened on *th June for loss of internet connection. The ticket was expected to resolve by ninth June but it didn't, neither there isn't an update on the ticket. The common answer I receive from the call centre is 'we ...
Jun 13, 2019 by Naveen B
Hathway Broadband service (Hathway broadband) Open
On *nd June I was conned by one of agents Name Byresh Phone Number - ********** who had promised the installation will be done by *rd June but he stopped answering my calls and texts after I made the payment on *nd June. Hence I requested a re...
Jun 12, 2019 by Amit Pratap Singh
Internet disconnection issue (ACT Broadband) Open
I am facing internet issue from last * months which is likely down out of every week * to * days. So when I lodge a complaint about resolution after ** to ** hours they fill to fix the issue and again it will be disconnected. This process is f...
Jun 12, 2019 by Shashi
ISP connection not provided (Time Broadband) Open
I had applied for a new broadband connection on **th May. They had promised me to deliver the link within ** hours of payment. Till date, I didn't get their link. Moreover, I wrote multiple emails to them asking for a refund but they are simply...
Jun 12, 2019 by Vinay Chandra
You broadband powered by Vodafone not installing new connection (You Broadband) Open
New connection not installed not refunding. I paid for new connection installation at my home on *rd June **** online but thereafter nobody is coming for installation at my place. I called their customer care at ********** and I am told to wait...
Jun 11, 2019 by Mohit Sobti
New internet connection money refund (ACT Broadband) Open
I have paid for a new internet connection at C*-*** LIG PH-I Huda Colony Chanda Nagar Hyderabad-** on May *th ****. They promised to provide next day installation of a new connection but they failed due to no feasibility of providing me with a ...
Jun 11, 2019 by VENKATRAM REDDY
Service not provided (Pace internet) Open
I have paid the amount of Rs ****/- towards providing internet services to Pace internet Pvt Ltd situated at ***, Parshwa Tower, Nr. Parkway *, Bodakdev, Ahmedabad wide receipt no AHM/**-**/*** on**-**-**** but till date internet services are n...
Jun 11, 2019 by Rasiklal P. Kansara
Service not provided (Tikona Broadband) Open
On date **-**-**** my new connection was installed and when the installation person performed I only had * Mbps speed (I had paid for a ** Mbps plan) with high latency. He told me it was due to maintenance and will be resolved within ** hrs. Th...
Jun 07, 2019 by Ruchit Devani
Unable to access Act fiber services (Act Fibernet) Open
I have been unable to access the internet from the past * weeks from **-*-**** to till date. I have also registered a complaint to resolve the issue. But till now there was no resolution provided. I have already paid the bill for * months subsc...
Jun 06, 2019 by Srinivasa Rao Palla
Broadband distribution box not shifted for 4 weeks (ACT Broadband) Open
ACT broadband requested for shifting of distribution box through customer care support line. No resolution happened. Sent emails to Nodal officer and appellate authority. Every time buying time and no concrete action taken. Already spent quite ...
Jun 02, 2019 by Purushothaman
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's