Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Slow internet service provided (Gtpl Broadband) ^Open

I have been using GTPL for last * years as an Internet service provider. Many times I have faced either "Not working Internet" or "Very slow internet speed" issues. I had written to appellateauthority.guj@gtpl.net team multiple times. Also, mos...

Apr 17, 2019 by Jinesh Shah

No reply of complaints (Excitel) ^Open

I am a customer of excitel broadband. I have created a ticket (******) on **th March **** because the internet is lost. They have changed the status to resolved without fixing the issue. When I called to customer care they created one more tic...

Apr 17, 2019 by J Ranjith Kumar

Network out of feasible area (Airtel Broadband ) ^Open

If my area was out of the feasible area why did the Airtel workers asked me to pay for the new broadband connection? They made to wait for * days to say that your area is out of feasibility. Loss of money and time very much dissatisfied with Ai...

Apr 16, 2019 by Sunil

Extra bill charged (Airtel Broadband ) ^Open

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Apr 15, 2019 by Atul Awasthi

Lack of service (Atria Convergent Technologies ) ^Open

I lost internet service broadband on the early morning of **-*-****. They are never accessible for manual complaint acceptance but only automatic. I had promised by them that he will rectify within * hrs but despite reminders, no one corrected ...

Apr 14, 2019 by Dr sundaram

Internet not working (Hathway Broadband Internet) ^Open

Hathway Account Number: ********** Plan Name & Validity: Excellence ** Mbps pre Qtly From **th March **** making complain about not providing services but they are not giving any solution though they have collected payments for * months toget...

Apr 12, 2019 by Kanak

Broadband connection not received (Airtel Broadband ) ^Open

I've paid my activation fees of **** for * months for my new Airtel broadband connection. But no connection has been provided and no one is responding my calls....

Apr 11, 2019 by Nethajhi K

Cable operator not providing the services (Hathway Cable Network ) ^Open

We have purchased the yearly plan in around August **** for all non HD channels from my area Hathway Cable operator. The plan needs to end around July ****. As soon the TRAI new regulations come into effect I.e. on Feb **** my cable operator su...

Apr 10, 2019 by Kusum Tayal