Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
False commitments did (Hathway Broadband Internet) Open
I am residing in Adambakkam, Chennai. I ordered Hathway net connection on **th Aug **** based on the flyer came to my house. Sales Lead Marish - ********** came and took the order and committed that *. playbox will come within * or * days. ...
Sep 07, 2019 by Govind
Service not delivered as promised and scamming (Excitel) Open
I am learning to be a stock trader and told the isp that I cannot afford a lot of downtimes to which he assured me I won't. I have been getting scammed by excitel for months. I am from Rohini and I took there *** Mbps plan for the time being th...
Sep 07, 2019 by ABHINAV BIRLA
Internet provider not give us the service after taking the payment (Super Fast Internet) Open
We deposited the money dated ** July but till today internet provider "Super fast Internet" not give us the service & not pick up the phone also. Please help us. We upload the deposit slip also....
Sep 05, 2019 by Drupad Sanjay Kastur
No internet access (Excitel Broadband Private Limited) Open
I am facing connection issue from ** days and I have registered my complaint many times but it was not resolved by Excitel team. They provide poor service and wants to waste money and time of their clients....
Sep 04, 2019 by Arjun singh
Internet connectivity issue unresolved for 5 days (Act Fibernet) Open
Internet connectivity disrupted on **th and I filed a complaint about the same on **th Aug using App. The TAT given is ** hrs. There was no response. I called up customer service on *st Sept to check the status and the rep - Shiva assured that ...
Sep 03, 2019 by Vinod Kumar Gopala
Services are not provided as promised (You Broadband) Open
*. It's been a month since I took the connection and there are connectivity issues since the day * and some times there would be more than one on a single day the issues go from *hr minimum to about * hrs a day. *. Their customer service execu...
Sep 01, 2019 by Rajesh kanna Thota
Regarding airlink communication (Airlink Communication Private Limited) Open
Internet band kar k rakha hai pichale ek mahine se. Refund k liye bolte hai to bolte refund to nai hoga. Apse requst he ki aap hi kuch karva de. id- nayanb307...
Sep 01, 2019 by Nayan kumar bhogar
Hathway payment declined but money deducted (Hathway Broadband Internet) Open
I was charged on my bank account for a declined transaction. It's been more than ** hours now. When I reach out to the Hathway team they talk to me rudely saying they didn't get anything. I have the transaction ID with me....
Sep 01, 2019 by Anand Subramanian
Internet not provided (Act Fibernet) Open
I am a customer of act Fibernet from more than * year now and from **th Aug evening **** I am not getting internet. I have called to customer care and raised a complaint and from that day I am calling continuously and while speaking to me they ...
Sep 01, 2019 by Mohammed RafiUddin
Hathway broadband is not ready to give relocation connection (Hathway Broadband Internet) Open
Recently I moved to road no ** from road no * in HMT Swarnapuri Colony. I raised relocation request for Hathway broadband. Their technician came four times and said that we need different wire since we had high tension wires near your apartment...
Sep 01, 2019 by Rajeswararao Vennam
Poor internet services (Hathway) Open
I am already a very old customer of Hathway broadband provider and since * and half month my internet connection speed goes below ** mbps - and frequent disconnections though it should be **mbps minimum on **Mbps plan I have. Even after ca...
Aug 31, 2019 by SANDEEP KAPOOR
Harassment calls to renew Hathway account (Hathway Broadband Internet) Open
I want to discontinue hathway Broadband services but communicated the same with Hathway customer care. But everyday i m getting call from different number insisting me to recharge or continue my Hathway Broadband service. Its a torture to talk...
Aug 30, 2019 by Suriya Prakash
Active FiberNet connection not provided (Act Fibernet) Open
Currently reciding in Nallagandla HUDA Layout in Serilingampally Hyderabad. I am raising this grieviance against the ACT Fiber Net as I am not getting the services even after i have paid the amount in full. I have raised a request with AC...
Aug 30, 2019 by Chaitanya Narasimha
Scheduled disconnection orchestrated by Excitel (Excitel Broadband Pvt. Ltd) Open
This is just the just outline of my case, tell me should I move forward and file this ????? Every night, on average, after **:**, Excitel's Regional Partner 'Tasa E Solutions' deliberately turns off power to equipment/device which provide in...
Aug 28, 2019 by Kapil
Internet connection service not provided (Netplus Broadband) Open
This company is running a common scam in Punjab. They usually advertise a lot about their cheap and fast internet plans while the reality is they don't usually provide any internet service just scam new customers daily. So I'm based in the busi...
Aug 27, 2019 by Shoaib Ali
Broadband service issue (Hathway Broadband Internet) Open
I have subscribed for Hathway Broadband service since last month. From day * it has an issue of poor connectivity and disconnection. I have reported it to Hathway Customer Card many times still no resolution was provided. I am expecting a spee...
Aug 27, 2019 by PAVAN KUMAR SURE
Terrible internet connectivity and horrible resolution (You Broadband) Open
On **th July I got a YouBroadband connection with a three month, unlimited internet plan. For over * weeks it has been out of service and everytime I place a complain it either doesn't get placed or nothing is ever done about it. This is causin...
Aug 25, 2019 by Avishka Pokhriyal
Internet service not repaired (excell media pvt ltd) Open
We are using internet service from excell media for more than * years, since the last * months, there was a lot of interruption form days. their customer support is not responding nor any reply to mail.this time there is no connection for more ...
Aug 24, 2019 by Shivkant dalmia
Harrassed by Hathway falsely filed a case on me in consumer court (Hathway Broadband Internet) Open
Allegedly filed a case on me in consumer court and harassed me multiple times to make Rs ****/- online even though my outstanding amount is showing as Rs. */-. I had received multiple calls from consumer court to make the payment immediately el...
Aug 22, 2019 by Sanath Kumar
Unfair charging on internet connection (ACT Broadband) Open
On Month of *st April **** we stopped using the internet so nice we have a prepaid connection and explicitly called customer care and informed that we are not using the internet. So on the month of July, we resumed our connection by paying arou...
Aug 21, 2019 by Ravi
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's