E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Https kucokmwy xyz Work crypto currency fraud (https kucokmwy xyz Work) Open
I have been added to telegram group after getting random text in whatsapp. There they were giving tasks which included payment task and huge profit return. Last they said i did some error so i need to pay for the repair done otherwise I will n...
Mar 03, 2023 by Abhishek mitra
Refund not credited by COLIVE (Colive advisory Pvt Ltd ) Open
Colive in Chennai had assured to offer a pg for which they had asked me to make a payment of Rs.**** advance. After the payment was made a google map location was sent which when searched there was no such property. Upon requesting for refund t...
Mar 03, 2023 by K J Arjun
Refund not received after returning products (Messo online shopping app) Open
Hi, Refund my money. It being more than a month. I have returned all * products but didn't get refund till now. Sub Order ID ************_* Sub Order ID ************_* Sub Order ID ************_* And I have complaint but no result. Ticket ids a...
Mar 02, 2023 by Pratibha
Salary not paid (Fair Data Non profit organization) Open
I've been searching for jobs past few days now and on the **th of February I received a massage on WhatsApp from "**********" regarding a Data entry work at home job , I asked If there is a registration fee that has to be paid or a penalty in c...
Mar 02, 2023 by Sharal Dsouza
Refusing to process refund for Cross Border Product (Nykaa ) Open
Purchased a cross border product from Nykaa (Hindash that came from Dubai). They sent me the wrong product. Was unable to initiate a return or replacement from the Mobile app. When I read the policies, no returns or replacements are applicable ...
Mar 02, 2023 by Riya Susan George
Refund not received (Urbanurja Www Urbanurja Com ) Open
I placed an online order for Solar Panels from a merchant called UrbanUrja (www.urbanurja.com) on **th June **** and made a payment of Rs.***** through the payment aggregator PayU.in. UrbanUrja has registered with merchant name as "GAURAV SHARM...
Mar 02, 2023 by Naveen S Joseph
Regarding cancellation and refund (Simplilearn) Open
I have purchased tech Master course from simplilearn on **/**/**** now I have cancelled the course on **/**/**** the initiated for refund as well now they are saying they can't refund my money and for the course they had it from zest money on e...
Mar 02, 2023 by PRATEEK SINGH
Return amount not credited (Meesho) Open
I have order a product from meesho on **.**.****. Product is delivered on **.**.**** after ** days. Then it is wrong product . So i have return it **.**.****. Return approved on **.**.****. Now today is **.**.****. But yet not recieved return a...
Mar 01, 2023 by Samapti Sadhukhan
Meesho App Claim rejected due to wrong reasons (Meesho) Open
As a seller, we are asked to share the package opening video and other images including return packslip, all angels of outside package ,etc. But still company is rejecting our claims due to below mentioned reason, "Greetings from Xpressbees We...
Mar 01, 2023 by sapna kumari meena
Withdrawal not received (mostbet online ) Open
Game I'd-******** TRANSACTION NUMBER-******** DATE -** FEB **** TIME- **:**AM Maam **Th day of withdrawal but no any response from mostbet Payment successfully made but not arrived yet in my bank account...
Mar 01, 2023 by Jeevan jyoti
Pickup not done no replacement (Firstcry.com) Open
Firstcry has blocked our money by not providing a replacement request. I have been checking with their team for around ** days now but no help from them. The replacement was made for the product for which their assembly team confirmed a replace...
Mar 01, 2023 by Sahil Kalra
Return package pickup refused (Ajio) Open
I Have purchased a pair of Boss trousers from Ajio on **/**/**** against order no - FN**********. I had raised a return request for the trousers as I did not like them and wanted to send them back. A return request was created on the **th of J...
Mar 01, 2023 by Chakri Ambari
Instagram Trading Account Fraud (trade max ) Open
I want to complain about Instagram’s frand pages & people as they are running the page for doubling the money in ** mins by trading. They had asked me to invest only **** and then they will credit my profit. Then they asked for GST charges, I...
Mar 01, 2023 by Jyoti Jangra
Not giving refundamazon send me wrong item and telling i sent the wrong item (Amazon) Open
I am prime member ,I ordered from amazon.in tplink wifi card ID :***-*******-******* but I recieved one Ethernet adapter I informed to Amazon and they asked images everything they have checked and said need to investigate it will take * d...
Mar 01, 2023 by Vignesh
Fraud by Westin Inn and Suites Pvt Ltd False Promises and denying refund (Westin Inn And Suites Pvt Ltd) Open
WESTIN INN & SUITES PVT LTD , promised that they would book any hotel of my choice without any charges, and if I was dissatisfied after first service, I could receive a full refund without any questions. They made us pay without handing over ...
Feb 28, 2023 by ANNU SINGH
Declaration of fixing match results (Vision 11) Open
I have played cricket fantasy in vision ** the have game name was ganga t** cricket up and i have joined contests worth ***** rupees at the end of the match fixture this game and total ganga t** matches are declared as fixed matches so other fa...
Feb 28, 2023 by Prabhas sai
Harrasment (Reliance Smart ) Open
They are placing the board on the main road near my car which is parked out of the reliance store area. This board already hits my car a few months back and made one major dent on the front bonnet (Pic attached). Now again the same board hits m...
Feb 28, 2023 by Gaurav Jain
Complaint regarding Galaxy tablet FE not resolved yet one half Month has passed (Samsung) Open
I had bought samsung galaxy tablet S* FE worth Rs. **,*** on June ****.After using it for * month ,the device started to bend gradually due to heating issues. when i raised complaint and asked for replacement company is denying for the same tho...
Feb 28, 2023 by Aniket Keru Raykar
Post sales service (Revolt Intellicorp Private Limited) Open
As I bought bike in **** dec since then I didn't get to drive my bike either it's in service centre for days or there spares parts are not available, on multiple occasions the bike would complete shutdown and I would be stagnant in difficult pl...
Feb 28, 2023 by Swasti K
Complaint Regarding Soleplay Shoes (soleplay) Open
Hi, I purchased soleplay shoes from Tatacliq website on ** sept **** having Order ID: *********. Within ** days of use after * months of purchase it starts coming out and the upper layer starts shredding. This is not the first time I am facin...
Feb 27, 2023 by Gaurav Chauhan
Faulty IFB washing machine Elite Plus 7 5 kg not working (IFBIFB washing machine Elite Plus 7 5 kg ID 1200 RPM) Closed
This is to bring to your notice that, i had purchased IFB washing machine Elite Plus *.* kg ID **** RPM after much consideration on *th June ****. Since then, I have faced so many difficulties and problems with this machine as i had to ask f...
Oct 01, 2020 by Ritik
Package not delivered (Bottlelife me) Closed
I ordered a top on **th sep and i received a confirmation email also, its more than ** days, i did not receive my order neither i m getting reply of my emails....
Oct 01, 2020 by Sunaina Priyanka Minz
Package not delivered (Bewakoof.com) Closed
I had order an item. But it has been more than ** days I have not got my order. They are saying they will solve this and resolve. But no response is there and my money is not refunded....
Oct 01, 2020 by Prasanjit Sukla
Package not delivered (Smytten) Closed
I ordered trial products from smytten dated **/*/**** and they mailed me to inform that your order has been delivered. And yet I haven't received any delivery . I talked to them and inform them that I haven't got any delivery today nor I have...
Oct 01, 2020 by Soni singh
One month completed but package not delivered (Meesho App) Closed
I had ordered two T shirts on August ** completed one month. The tracking shows two locations one is gaziabad and vijaywada hub. I'm already sent enquiry also *, * times i sent enquiry but no response what we do we paid the money its a prepaid...
Oct 01, 2020 by Likhitha godi
New liebehrr refrigerator (Liebherr Appliances India Private Limited) Closed
Please change my new refrigerator I have purchased in the month of March ** now there is problem in this piece pls I request you change this I have bad experience with this company.. There is a leakage in this piece.. I have raised the complien...
Oct 01, 2020 by Paul Winston chettiar
Package not delivered (Case It Up) Closed
I had ordered Chelsea track suit on January ** **** and paid online, but still it has not been delivered and the company has been using Corona and lockdown as an excuse. Order #CIU***** ...
Oct 01, 2020 by Arun
Sir they have overcharged me than the market price (Samsung) Closed
Sor I brought note ** lite with *gb ram from reliance digital store amritsar on **th sep **** for rs ***** and when I went to the market for getting a screen guard I came to know that the price of that phone is only ***** I want my extra money ...
Oct 01, 2020 by Nikhil verma
Horroble service support mahindra XUV 300 (Mahindra & Mahindra) Closed
Bought mahindra xuv *** last years and since then there has been an similar issue which has occurred numerous times. Every time the care it at service centre for *-* weeks. In times of covid my daily commute has become struggle. On top of that ...
Oct 01, 2020 by Ankit
Package not delivered (Mm Bulk) Closed
I have order hoodies from mm bulk bulk... doesn't received them yet... Even i can't track my package... Please help me to get my money back... And I will tell * other people not to buy product from mm bulk and also those * people will tell othe...
Oct 01, 2020 by Pawan
Refund not received yet (Ajio) Closed
I returned this item to courier on **th September but he didn't give me any return receipt or message of receiving the return. Till today I hadn't gotten my cashback. I registered a complaint also with COM*********** but that's also not worked ...
Oct 01, 2020 by Ashim GOGOI
Package not yet dispatched for prepaid order after 8 days of order (www prettysaree com) Closed
I ordered a saree in www.pretty saree.com by trusting that the site is encrypted and it's secure, (https). They stated that all the orders are dispatched in * days and will reach the customer in * days. But even after prepaid payment, still m...
Oct 01, 2020 by Samuel Johnson
Package not delivered (LYOS Live your own style ) Closed
i have order an luxury leather bag set and have paid for it online on ** /** /**** but till date i haven't recived the order...while tracking it shows not yet delivered...please deliver the product....
Oct 01, 2020 by pooja jain
Television In Warranty Picked Up With Promise Of Refund Refund Pending For 90 Days (Flipkart) Closed
I had bought a television on **/**/**** from Flipkart.com with extended warranty of * years for a total of Rs *****, the television had a manufacturing defect and later after ** months it stopped working due to a defective part which was within...
Sep 30, 2020 by Rahul Brahma
Package not delivered and no contact (Label Suit) Closed
Hi , I came across this site while online shopping . They ensured next day dispatch of product. I ordered a suit for my special day. When no movement happened i tried contacting phone number and email insta . All links were broken and mobile ...
Sep 30, 2020 by Anjali Upreti
Not receiving tracing details (Lable sit) Closed
I order purple dress ** sep ****.payment also done. but till now not receiving any tracing details.. not they receiving call or nor replying on mail.. plz help.. is it real.. i m so worried.. is my money is lost?? Or they sending my parcel ?? ...
Sep 29, 2020 by Sachin
Not providing refund (Myntra) Closed
I ordered a product from myntra but it dinn’t fit me and i decided to return it . But they said that your pincode is not serviceable and you need to self ship the product and they will refund me the courier charges incurred . I self shipped t...
Sep 28, 2020 by Jeenam
Order not delivered neither the refund (Eassymall) Closed
I had ordered a baby water playmat on **th july and till today I haven't received my order nor my refund.I mailed multiple times regarding my order but they have stopped responding to my mails inquiring about it. Now I want my money to be refun...
Sep 27, 2020 by srijana roka
Fake Different Product sent by Flipkart (Realme) Closed
Order Id - OD******************, Dated.**/**/****. Fake /Different product shipped by Seller.Cheated by Flipkart assurance team.Pls arrange to resolved the fraud happened with me. Invoice serial number not match with shipped box also and havin...
Sep 27, 2020 by SHASHI KANT CHOUDHARY
Item delivered with different specifications as mentioned on flipkart app (Flipkart) Closed
I have order printer form flipkart but deliveredproduct specificationsare different from as mentioned on site. I have registered a return request on flipkart on **th sep and first timeline is given for resolving this is ** sept after that date ...
Sep 27, 2020 by Ashish
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's