E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund not credited (My Raymond ) Open
i returned my product more than ** days ago from today onwards also not credited my money ...
Mar 13, 2023 by suresh
Defective Dell Laptop Battery (Dell) Open
I purchased my Dell **** Notebook in Delhi on **-Jun-** for the sum of Rs. *,**,***/- (Rupees One Lakh Two Thousand Only). Within only * months of purchase, my laptop battery started malfunctioning, causing my laptop to heat up, and draining...
Mar 13, 2023 by Sounak Sarkar
Grexter living Grexter Living Regarding deposit return and theft case (Grexter living ) Open
Regarding deposit refund: Grexter is fraud. I left their premises on in Mar **** and they still haven’t returned my security deposit. They keep delaying it every time and there is no way to contact them other than their whatsapp support. T...
Mar 13, 2023 by Shreerath Nair
Package not delivered (Handmadelovebytanya com) Open
I ordered something from this website and paid the order amount online via phonepay. I ordered it on **/**/**** and then keep trying to reach them out on all social media and calls but i hardly get connected to them and if got connected they al...
Mar 13, 2023 by Sayyam Sugandhi
Fraud Commitments by Indiamart Agent Manager (Indiamart) Open
as our company registered with Indiamart in October, **** in Indiamart Advantage Program in which they promise to gave us *** non lapsable Buyleads and those conversation are on mail also but know they disagree for there commitment....
Mar 13, 2023 by Shivam Mittal
Refund not coming from nike (Nike air force) Open
On **th of January, I ordered Nike air one from nike.com. Order was not placed but money was deducted. Upon complaining nike, they acknowledged me that you will get your refund in * days. On *rd of February, I got a proof of refund from nike. B...
Mar 12, 2023 by Jay prakash
Cancellation and resund issue (Byju s) Open
I purchased a course from byjus but I canceled so they demand me to pay ***** rs for load cancellation and they promised me that your loan will be canceled in **-** days but even after ** days my loand did not cancel.money is deducting from my ...
Mar 11, 2023 by Manoj Pal
Faulty laptop neither getting picked up for return or refund (Flipkart) Open
I purchased a lenovo laptop from flipkart, and it was delivered on the **th of Feb. Since it has charging issues, I raised a replacement complaint on **th Feb. Until March *st, they postponed several times and finally canceled the replacement s...
Mar 11, 2023 by jaishree k
Package not delivered (Lenskart) Open
My order id is#**********. I have placed the order on *st march **** at lenskart store,Diamond Plaza mall,nagerbazar and paid Rs.****/- for two spectacles. In the lenskart app the package is expected to be delivered by *th March but today is ...
Mar 11, 2023 by Avisek chaudhury
NoBroker not refunding my token amount after cancellation (Nobroker) Open
I have shortlisted a property (NB-*******, * BHK Flat In Platinum Pleasant For Sale In Nizampet) through NoBroker team and agreed to buy then paid the token amount of Rs. *****/-.on Sun, ** Feb, ****. Later on I cancelled that property due to w...
Mar 11, 2023 by Krishna Kaarola
Refund not delivered (Amazon) Open
Hello Sir, Mene * March **** ko, Woodland Men's Dubai Khaki Ankle Boot-* Kids UK (GB *******) order no. ***-*******-******* Amazon se purchase kiye. * March ko vo delivered hote hai. Vo ghar pe family members ne open kia to paya used or old p...
Mar 11, 2023 by Sanyu kuntal
Wrong Product Received from Flipkart (POCO Xiaomi ) Open
I ordered POCO M* *G phone from Flipkart on **th February**** but I received a defective iphone ** on March *, **** . I provided them screenshot and asked for replacement but it was rejected. I didnot received any message from flipkart support...
Mar 10, 2023 by Kanav Raina
Late delivery i want to cancel order but they charge full (Swiggy) Open
Yesterday I ordered pizza at *.** pm first delivery time shows ** min than they told me ** min after that I want to cancel ordered because I know that they don't delivery it in ** min so they are going to charge me full so I didn't cancel the o...
Mar 10, 2023 by Vishwas Nigam
No broadband connection for Airtel Black (Airtel ) Open
No internet connection provided after switching to Airtel Black, even after paying the advance. No response to mails and no update to complaint filed on call since last many days. Field agent is unreachable. Kindly refer to mails from RM******...
Mar 10, 2023 by Rishabh Mittal
Wrong Food item delivered refund initiated on March still the refund is not processed by zomato (Zomato) Open
On **th Feb, My mother had ordered a Golden delight Pizza from Chicago pizza , she was served a Paneer Pizza, My mother instantly complained about the same to Zomato, Zomato on checking the images promised a full refund of *** as compensation f...
Mar 10, 2023 by Soumyajeet Das
Refund not received (Varafi com) Open
I booked air ticket for *thMarch from Mumbai to Kanpur. I got a call on ** Feb that my booking is aborted and I will receive my refund with *-* business days.I am following up with them continuously but they are still giving me the same reply a...
Mar 10, 2023 by Ishpreet Kaur
Overcharged at the HSR layout outlet (Firstcry babyhug) Open
I purchased a Babyhug tricycle and elephant sofa seat yesterday evening (* March ****) from Firstcry HSR layout outlet. For both these items post discount they charged me with Rs: ****.** which included an additional cost of their membership of...
Mar 09, 2023 by Sanjog Behera
Amount Not Refunded (Go Mechanic Spares) Open
I Ordered my car taillight on Go Mechanic on **th December **** and paid **** at same though online website. But till ** Jan ****, ordered taillight not received, then I cancelled order on **th Jan ****. But till today(* march ****) my amount n...
Mar 09, 2023 by Ganesh Vitthal Kadam
Wrong Product Delivered (JBL flip bluetooth Speaker ) Open
My order number *****************A I placed order on jiomart on *th March **** After delivery I opened the package and seen a different product from which i ordered. I have sent multiple emails to customer support but they are rejecting the i...
Mar 09, 2023 by Naga Reddy N
Torned trouser working product delivered (Meesho) Open
I ordered dupatta set from meesho online app and this is *nd times it happened with me that wrong product delivered to me. The very disappointing and frustrating things is that what they delivered even by mistake...well I will share pictures as...
Mar 09, 2023 by Kajol Bagga
Label suit ordered No delivery and no refund (Label Suit) Closed
I had ordered on Label Suit.Order no is LS***********.No delivery and no refund.When called customer care,they are asking to download any desk app on my phone and initiate refund.But I came to know that it is a remote desktop connection applica...
Oct 03, 2020 by Shilpa PV
Package not deleverd (Fotdotstore com) Closed
Sir i purchase * shirts and * t-shirt on ** September **** on fordotstore.com. I find order confirmation mail on my email.but no any updates on my order and not any reply of my emails from fordotstore.com . And today morning i found the main w...
Oct 03, 2020 by Devendra Chauhan
Order Tshirts on september but till now no update and Items not delivered (Fordot store ) Closed
I have order T-Shirts from fordotStore.com website on **th september ****. Total order cost of *,***/-. I have paid total amount and till now order is not delivered. Tired to reach out to fordotStore customer care but they are not picking the ...
Oct 03, 2020 by Syed Abdul Khader
Package not delivered (Stylemarte com) Closed
I'm purchase two products in stylemarte product till now not delivered so kindly do the needful...
Oct 03, 2020 by Vigneshbalaji M
Package not delivered (For dot store) Closed
Fordot store had posted an ad on Instagram. I ordered few days back. Amount got deducted but they have not delivered the product. It's a fraud company....
Oct 03, 2020 by VISHAL KUMAR P CHIVATE
I have booked a saree have no confirmation nor received till date (Sareemode ) Closed
Thanks for paying Rs.***.** from A/c XXXX**** to RAZPRAZORPAYSOFTWARE via NetBanking. Call *********** if txn not done by you...
Oct 03, 2020 by Sandhya
Product not dispatched (Zapvi.in) Closed
I have placed an order of two customized mobile cases on **th sep ****. It should be printed and dispatched within two days as per their policy. However, almost *-* days after tracking status is same i.e. product is not yet dispatched. It looks...
Oct 03, 2020 by Ravikumar Kachare
Full refund issue (Whitehat Jr ) Closed
I have purchased a course subscription for the amount of **K for ** classes & converted the amount to zero % interest EMI for * months. As I have informed * to * times to the concern to improve their teaching method but they didn't change & las...
Oct 02, 2020 by Suchir Mehta
Serial Number Mismatch in Invoice (Amazonindia ) Closed
I'd purchased a fresh 'HP *** All-in-One Ink Tank Colour Printer' from AmazonIndia on **thSep**** and it went fault on **Sep**** upon checking to claim manufacture warranty, found that Manufacture Warranty already expired before *yr of purchase...
Oct 02, 2020 by Joseph V J
Amazon delivery guy misbehaved (Amazon) Closed
Hello Jeff, Hope you are doing well and I am not. ORDER # ***-*******-******* - This order was delivered to me today. The delivery agent told me that, he will open the package and take a picture of what's inside and then hand it over to m...
Oct 02, 2020 by Megha
Refund not given (Lulu And Sky) Closed
I had ordered a sunglasses from this company and had to return as it was too big. They arranged a pick up and product was picked up on the next day. It has been * months they have not refunded my money. After multiple attempts of calling them t...
Oct 01, 2020 by Riddhi
Myntra return on hold (Myntra) Closed
I returned sandals which I ordered from Myntra within * day. Yet the product is on hold due to quality issues. The product which I received was not upto the standard which I expected so returned it ASAP. The pickup guy also checked the pr...
Oct 01, 2020 by Piyush
Damaged product delivered (Industry Buying) Closed
I ordered a sintex *** ltr garbage trolley and it was delivered damaged. Order no: *********. I contacted the web site customer care and they said they will pick up the damaged product and refund the money only after picking up the package. Th...
Oct 01, 2020 by Varun Malhotra
Ordered Item not get (NariFab Online Shopping Mart) Closed
I ordered sarees of Rs *** (Rs *** + Shipping Charge Rs.**) on **th September ****. Order No: *****. in NariFab Online Shopping Mart. But I got today different sarees with damage and very poor quality ( I understand that this is used as sare...
Oct 01, 2020 by sanil kumar
I am not getting any loan from stash fin (Stashfin) Closed
I didn't taken any loan from Stashfin aka AKARA CAPITAL ADVISORS PRIVATE LIMITED but they have deducted Rs. ****/- as EMI on from my account. I have dropped more than ** mails but didn't get any response back from them. ...
Oct 01, 2020 by Ponnarasi
Package not delivered (Fashineo) Closed
I did not receive my denim jacket yet ...
Oct 01, 2020 by Himani Patel
Order not delivered (Deal Saga via Instagram) Closed
I ordered an Inflatable sofa cum bed on dealsaga.in via Instagram on the **th of Aug **** [order no:****]. Money was instantly debited from my account. I received a message about the shipment on the **th of Aug and haven't heard anything after ...
Oct 01, 2020 by Joe Louis
Package not yet delevired even after a month (gadgetshophub in) Closed
I have ordered the goods on gadgetshophub.in but after giving the payment i received the mail & no response of any mail I have written ...
Oct 01, 2020 by Mohit T
Refund not yet given (Zoom Car) Closed
i have cancelled my booking on *th Aug. as per zoom car policy they should refund ** working days. almost **days gone, but i am not yet received my amount....
Oct 01, 2020 by sundaramoorthy
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's