E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
I received wrong item and got scammed (Some Chinese product ) Open
I have ordered boat stone **** wireless bluetooth speaker and combo with boat airdopes *** RCB edition from a page called shoppyingdeals.com appeared in Instagram which cost **** rs and I have received the product which is a local wired Chinese...
Mar 26, 2023 by Surya R
Fraud Flipkart delivered defective laptop (Flipkart HP Victus) Open
Ordered hp victus from flipkart on **th march. Delivery date promised was **th but actual delivery evening **th March. I checked content and warranty and found following issues: *. Warranty of product was already running from August **** checke...
Mar 26, 2023 by Abhilash Vinod Jaiswal
Not got my refund of returned item (Decathlon India private limited ) Open
I am very dissatisfied with the service. I ordered a trekking jacket ( order no -********) and returned due to large size on *th march. Today its **th march still i didnt got my refund of Rs.****. I emailed and also contacted to the support bu...
Mar 26, 2023 by Ayush onkar chitmalwar
Order delayed cancelled (Swiggy) Open
my order was delayed & cancelled by swiggy after waiting for more than *.* hr. later rescheduled new order. I'm asking for full refund & compensate for my delayed order...
Mar 26, 2023 by pramod c
Money not refunded (https firstcopyshoe com ) Open
I am writing this letter to file a complaint regarding the non-refund of my money for the order of * pairs of shoes that I had placed on website on **th March. I am highly disappointed with the way I have been treated by company. I have ordered...
Mar 26, 2023 by Shivam Bhatnagar
Meesho and XPRESSBEES Shadowfax Courier and Ecom Express Delivery boy picked up my 3 products but t (Meeso ) Open
I ordered a dress and * red bridal dupattas from Meesho on ** & ** Jan, ****. I received my order on ** Jan and ** Jan, ****. But I received the bad quality products for which I entered the return request and then on ** Jan, **** my parcel was ...
Mar 26, 2023 by Pratibha
Wrong item delivered (Radhin crew) Open
I ordered a suit but received saree which is very poor quality and wrong item delivered ...
Mar 25, 2023 by Mehnaz parween
Refund Not Received after pickup (Meeso online shopping app) Open
I have returned all * products but didn't get refund. After returning all products, it's showing return cancelled. But I have already returned all products. I have called customer care but no resolution till now. I have returned products on **t...
Mar 25, 2023 by Pratibha
30 min Guarantee delivery in domino s (Dominos Kalkaji) Open
The delivery person arrived at *:** P. M and was * mins late, I ordered at *:** P. M. According to dominos if the order is not delivered in ** mins I get *** wallet points or the value of my order whichever is lesser. As to avail the service I...
Mar 25, 2023 by Hridyotraj Nath
Return rejected and delayed by flipkart (Flipkart) Open
I ordered crystal furnitech's bed from Flipkart on *nd March ****.The product got delivered on **th March.I waited for installation, on **th March installation agent arrived teared up some box for getting the installation details.He left our h...
Mar 25, 2023 by Aswin Prem R
Refund Not Received Of rs From (Flipkart) Open
Im Vinay Vinay, Ordered Product on **th Jan ****, as they didnot Delivered by the Mentioned date so i Cancled The Product on **th Feb ****. From then They didnot even Initiaed the refung amount of rs *****/- .....
Mar 25, 2023 by vinay
Withdrawal issues (Mostbet india) Open
Hello, I've requested for a withdrawal on Mostbet india and haven't received any credit, it's been ** days still struggling. Everytime I contact support through various medium I get the response "You're money is safe, please be patient. We ...
Mar 24, 2023 by Varun Victor
Poco Pro Service (Poco) Open
On **th feb my poco x* pro switch off when i am using whatsapp then i visited to Serive center so they check and tell motherboard dead it take ** to ** days for repair. I agreed then after ** days when i call them they changes own words telling...
Mar 24, 2023 by Ritesh Ojha
Flipkart Refund (Flipkart Internet Private Limited ) Open
I have purchased a product named oppo enco air pro * on dated **/**/**.After I received it I came to found that its charging cable was missing and the box seal was tampered.scratches on the product.so I placed return request by the customer car...
Mar 24, 2023 by Rabinarayan Nayak
Phone repair should cover under warranty (Samsung) Open
I have purchased Samsung galaxy z flip - * phone in September ****. Suddenly on **th March **** phone’s flap was not opening fully and rest all the other things are working properly. Immediately I visited authorised service centre near me aft...
Mar 23, 2023 by snehal madhukar patil
Croma excitative hrast me and take my watch (Croma A Tata Product ) Open
Croma Excitative Hrast me and take my watch and I paid my bill please help me to get return or refund And I want Companion ...
Mar 23, 2023 by Shivraj Pande
Myntra s misleading exchange and refund policy (Myntra) Open
I have purchased a trousers from Myntra and want to return these trousers since I don't like the product. Myntra is refusing to give me a refund saying that i have applied a coupon of Exchange Only when placing the order. I was shown no such co...
Mar 23, 2023 by Deepika
Etsy account suspended even after making payment on time (Etsy) Open
I have made payment of my Etsy payment on **th march, Payment is processed, debited from my credit card but not updated into my account from Etsy, I asked customer support for multiple times that payment is showing processed but still showing d...
Mar 22, 2023 by Gaurang Patel
Wrong Product Delivered (Fashion Decade) Open
On **th March, I approached an online seller of shoes on Instagram, named fashiondecade****, after seeing an ad. We chatted over Instagram Direct Messages, and I placed an order on the same day. I paid *** in advance through online payment, and...
Mar 22, 2023 by Sanket Bhambhani
Misleading Fake promises of travel services by DOberois Courtyard Pvt Ltd (DOberois Courtyard Pvt Ltd) Open
D-Oberois Courtyard Pvt Ltd salesman Mr. Ankit Singh promised a lot of things and services including names of * & * star hotels worldwide, Suite rooms, Visa assistance etc. Bought travel membership on **.**.**** package for ** years on the basi...
Mar 22, 2023 by Payal Vasava
Shoponn not responding (Shoponn.in) Closed
I placed an order for Rs *** worth of grocery products with an additional shipping charges of Rs ** on *th October ****. Just received a mail stating that it will be executed within * days and courier details will be mailed. Till today i.e.,**t...
Oct 11, 2020 by Muralidharan Ganesan
Package not delivered (LT Online Store) Closed
I had ordered and paid online for a WiFi repeater on July **th ****. I haven't received the product till date. Customer service is not responding and emails are going unanswered. Please help...
Oct 11, 2020 by Rupert Fernandes
Invoice without IMEI number Flipkart Flipkart (Flipkart) Closed
I had purchased google Pixel *A from Flipkart on **th November **** the invoice that I have received from Flipkart does not have the IMEI number of the phone that I have purchased rather has the IMEI number of my exchanged phone Oneplus mention...
Oct 10, 2020 by Bihasita Bhattacharjee
Defective mattress by Kurlon (Kurlon Mattress Private Limited) Closed
My primary concern is about the quality of the mattress provided. I have bought * mattress of Klassic type, but one of the mattress did not have the required suspension/density. I had primarily bought this model as it has combination of coir a...
Oct 09, 2020 by Susheel Walia
Package not delivered (Famousfeets com) Closed
I have purchased merchandise from famousfeets.com on * oct **** but I have not received any update from their end . I want my money back I had mailed them so many times maild id provided is "famousfeets***@gmail.com" pleade hlep me ...
Oct 08, 2020 by bindu
Damaged Product Delivered (Samsung) Closed
I ordered a Samsung Galaxy M** through Samsung Shop App on **.**.**** and got product delivered on **.**.****. But while opened the box it seems the product was damaged or already used, there is heavy scratches on the back case of the phone. ...
Oct 08, 2020 by AKHIL MAHESH
Wrong product receive (Flipkart.com) Closed
I purchased a product [Voltegic usb micro usb OTG adapter] from Flipkart whose ordered date :**/**/**** and order number :OD****************** and total amount : *** which i paid cash on delivery. I had been received this product since **/**/*...
Oct 07, 2020 by RAJESH KUMAR
No response on order (Myflowerapp com) Closed
I order on oct * **** @ **.**pm I ordered chocolate cake, diary milk And flowers, they have not responded for * days. I wNt my **** rupees back...
Oct 07, 2020 by NESHMAN R
Return not picked up (Ajio online shopping) Closed
My return ID was not picked up . This is the second time I requested a return as no one bothered to pick it up the first time. My return ID is RT********. PLEASE pick it up and refund me the money. ...
Oct 07, 2020 by Jennifer zothankhumi
Draft not received (Innodata india pvt ltd) Closed
I resigned seven months ago and told that last month's salary is to be paid within ** days of resignation. I got a mail four month ago about my full and final Settlement, i requested them that i cant available there for collecting my draft due ...
Oct 07, 2020 by Vivek suyal
Pepperfry Not Replacing Or Refunding Damaged Product (Pepperfry furniture) Closed
This is regarding OrderNo ********* with pepperfry ordered on **th August ****, The item was delivered with * wrong chairs and a damaged Dining Table with a crack on it. Pepperfry was able to replace the chairs but they are refusing to repl...
Oct 05, 2020 by Rita Leo
Product not delivered (theclothero com) Closed
I did online shopping with a website theclothero.com on **th sep **** in prepaid mode. However, the product was not delivered to me yet even after ** days from the date of purchasing. I raised my complaints through CONTACT US option given in th...
Oct 05, 2020 by Vikash Mehta
Online subscription (Just Dial Ltd) Closed
Sir, we had opt for online subscription from just dial kochi on **/*/** but due to covid our office were closed on lock down period. we informed just dial to stop the services but they never responded also the amount debited from my account f...
Oct 05, 2020 by Manu sudhan
Byjus tab replacement (Byjus learning) Closed
When a man from byjus came our home for convening us to take byjus premium subscription. He told us that one time tab can be replaced. He said you just need to tell your mentor and I called my mentor and I told him My tab is not working properl...
Oct 05, 2020 by Jovan
Package not delivered yet (Beautify yourself) Closed
I haven't been updated with my delivery or tracking link, the company only mailed me the confirmation of order on September **th and that's it. No calls, no emails or anything about any update and moreover they haven't been replying to my email...
Oct 05, 2020 by R. Jyoti
Money not refund (trendy women s kurthi) Closed
Product is totally different which I have seen ever.fabric is not good....
Oct 05, 2020 by Pallavi kuntamukkala
Incomplete order delivered (Jiomart) Closed
Saffola Gold Blended Oil * L (Jar) ₹***.** Qty: * This item clearly shows as well as it is written that the Pouch is free with the Oil Can but this was not delivered. On checking with the Customer Support, he said that it is no where ment...
Oct 05, 2020 by Melvyn Lobo
Wrong item delivered And also phone number wrongly given (Ship delight shadowfax marketplace) Closed
Wrong item delivered. I want refund amount will be **** rupees....
Oct 05, 2020 by Juturu Rajitha
App site not delivered with full features and ownership even after 25 days of commitment (Bookmykart com) Closed
I was looking for multivendor grocery app n site. I contacted Bookmykart.com thru their chat box and then Executive (executive) called, we discussed in details and then i chalked out my requirements and sent him on watsapp. Executive then conf...
Oct 05, 2020 by Niteesh Chaudhry
My withdrawal is pending (Dream 11) Closed
I have won **K in football match PSG vs ANG And request for withdrawal but it is still showing in pending status. Please help me...
Oct 05, 2020 by Vishal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's