E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Cheating case (Besant Technologies) Open
I joined besant technologies by paying ₹***** they told they will provide classes within a week. They told they will provide classes according to my convenient time i.e for * AM to ** AM or ** AM to ** AM after paid amount they are just ignor...
Apr 06, 2023 by Swapna Vaikathil
Refund not recieved (Lifestyle) Open
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Apr 06, 2023 by Mouna K C
Issues in repairing service (Laptop Points Millenium Plaza) Open
Dear Voxya, Please help me to get my money and charger back from this repairing shop who deceived me and stolen my laptop charger. He has taken so much money for repairing but repaired nothing. My laptop is not working and even stolen my charg...
Apr 06, 2023 by SHIVANI VALECHA
Job Cunsultant offer job with good package (Career Headhunt) Open
Hi Team, I am seeking for job, and for same benefit one Mumbai based consultant name "Career Headhunt" had called on on some day to good job opportunity on big corporates & MNCs they. They have convinced me with good offer and support they ha...
Apr 06, 2023 by Ajit Kumar Sharma
Defective product delivered (Unboxify) Open
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Apr 06, 2023 by Madhan Mohan J
Package not delivered (Meesho) Open
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Apr 06, 2023 by Dimple Jasani
MEESHO NOT PASSING CLAIMS (MEESHO inc ) Open
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Apr 06, 2023 by MOON & WOLF MEDIA LAB
Multiples withdrawals are pending (BetWay sports ) Open
Hello,,,I am the user of betway online gaming,,, As i deposit money on betway frequently,,, But the thing is when we deposit money they collect payment within of *minutes,,, But when it comes of delivering back of our amount,,,they start to ...
Apr 05, 2023 by MOHAMMEDAAQEEB
My withdrawal amount in stuck (BetWay sports ) Open
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Apr 05, 2023 by Kalyan Ramchandra
Non veg delivered instead of veg (Swiggy) Open
Hi, Order#************ So I ordered veg hakka noodles and veg Manchurian form swiggy *nd April **:** PM, from house of chow and got delivered chicken Manchurian. This is really unacceptable this is against my beliefs and also it's morall...
Apr 05, 2023 by Vyakhya Sirohi
Product promised is not delivered (Masterigs) Open
I saw a deal on Masterigs instagram page. They took money and ghosted me. ...
Apr 05, 2023 by Prathamesh Vijay Jagtap
Wrong order delivered and forced to accept (Ajio) Open
Order# FN********** ( LEVIS - *** Lightly Washed Slim Fit Jeans ) is the order I placed on Ajio.com on *th of March, ****, it got delivered, when I opened it, it was not what I ordered, not the same product, not the same size, in fact the size ...
Apr 05, 2023 by Amogh Banta
Package is not delivered Fraud (Electronic world) Open
I have ordered a laptop for Rupees **,*** and also paid an **% GST of Rupees **,*** when they asked. They said they will dispatch the product the same day but later were postponing saying the dispatch is going through technical problems and lat...
Apr 05, 2023 by VSV Dhanunjay
Want to cancel package (Extramarks) Open
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Apr 05, 2023 by Nikunj Leuva
Mane flipkart par *plus ka phone order kiya tha na to abhi phone aya hai na to rupay lote...
Apr 05, 2023 by DEV PRAKASH
Ordered food item haven t reached after 2 hours (Swiggy) Open
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Apr 05, 2023 by Christo sunny
Package not delivered (Bookwindow) Open
On the **th of March i ordered a book for myself but today is *th of April but my order is not delivered yet ...
Apr 04, 2023 by Pratham Mishra
Replacement issue for wrong product (One plus neckband ) Open
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Apr 04, 2023 by Shaquib Fazal
Received empty box (Smytten) Open
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Apr 04, 2023 by Neha Pranami
AC IS NOT COOLING THIS IS THE PROBLEM WE ARE FACING SINCE AFTER THE DATE OF PURCHASE (Godrej Appliances) Open
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Apr 04, 2023 by Kalpana kanakala
Package not delivered (Cutegirlcreation ) Closed
I order *** rs nightsuit but I haven't receive my order yet ...
Nov 26, 2020 by Anushree Vyas
Item missing refusing to refund (Swiggy) Closed
Order issue (Items are missing from my order) for order #*********** Coke ***ml worth rs **...
Nov 25, 2020 by Suman v
Recieved a stale cake (Myflowerapp) Closed
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Nov 25, 2020 by Dharna Ingale
Refund not received (Myflowerapp) Closed
I had ordered flowers for a friend's birthday from the online flower delivery website www.myflowerapp.com for Rs. **** on **th October ****. Around * PM that day they called me saying they can't deliver the flowers I asked but can deliver any c...
Nov 25, 2020 by Neha Singh
Flipkart not giving replacement or refund for a defective mobile phone (Flipkart) Closed
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Nov 25, 2020 by Akshay chandan Dey
Flipkart Laptop not delivered (Flipkart) Closed
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Nov 24, 2020 by CHETAN KINI
Not issuing refund (Myntra) Closed
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Nov 24, 2020 by Maitreyee Mohanty
Security Deposit Not Refunded (Colive Garnet Hyderabad) Closed
I had raised the notice period on **th of September and left Colive on **th of October paying the rent for the whole month. I received a formal email from the company confirming about my service request. They had promised me that my deposit wil...
Nov 24, 2020 by Jovin Mathias
Not refunded yet (Ajio.com) Closed
It's been a long time i have returned items and refund has been initiated * months ago. But it hasn't reached me yet. Conveyed this issue through customercare.ajio.com several times. But nothing has been happening. ...
Nov 23, 2020 by Sneha Thomas
Zapvi in Order Not Processed after instant money payment (Zapvi) Closed
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Nov 22, 2020 by Praveen
Refund rejected (Flipkart) Closed
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Nov 21, 2020 by Vignesh Manohar
Bb basket daily fooling the customer via false promise (bigbasket daily) Closed
I became BigBasket daily member on Aug **th (mobile#**********), as I Became a member, BB daily Manager Mr. Anil Reddy (Ph # ***********) Called me and Promise to deliver a Bag within **-** days. When contacted him after * month and told s...
Nov 20, 2020 by Ashish mishra
Missing quantity of product (Flipkart) Closed
I ordered * hoodies of rupees *** each on **-Nov-****. One is pink color and other is maroon in color.. I received the parcel on **-Nov-****. I received only one hoodie (pink) in the price of two. The seller name on flipkart is Rakshita Collect...
Nov 20, 2020 by Kunal Gautam
Fraud on gold sale in phonepe (Phonepe) Closed
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Nov 20, 2020 by Thalla Ayyapa goud
Refund my mpl app added money (Mpl ) Closed
My *** rs add this on mpl. Pro add but pament is not done and cut my money from mu bank account please refund my money Please help me and refund my money in ** hours plz cooperate me...
Nov 19, 2020 by Sanket Dilip Chaudhari
Samsung core mobile (Flipkart) Closed
I ordered a Samsung M** core (Black, ** GB) on November *, **** for my mother-in law and father-in law. The phone was delivered on November *, ****. My order ID is About order No OD****************** We charged the mobile and started comm...
Nov 19, 2020 by HANSABEN GAJJAR / DHARMESHKUMAR MODI
Wrong product delivered and company is denying replace (Myntra) Closed
I ordered the product "AMERICAN TOURISTER Unisex Black CLAYTON SPINNER Medium Trolley Bag Size: M" in myntra.com using net payment, there was offer on this product, they charged me *,***/- INR. The product got delivered on **th Nov ****. And...
Nov 19, 2020 by Arun Ramachandra Upadhya
Super moneyback plan cheating (Nobroker) Closed
I had taken the super money back plan to avail rental service from Noborker on *th of September after paying Rs. **,***.**. But did not get a single tenant from nobroker in ** days. When I spoke to the executives I was working with (Syed Ros...
Nov 18, 2020 by Dharani Dhara Mishra
Refund not received from MIVI (Mivi) Closed
Because of issue with the MiVi Bluetooth speaker. They asked me to courier the item with my own expenses. I couriered the item and they received it on **th Oct ****. They said it will take *-* days for testing the item. But they are not updated...
Nov 17, 2020 by J Ranjith Kumar
Fraud website (Zenith in) Closed
**** Nov** I paid ₹*** for online purchase on zenith.in site... But till now no one response from that site.. pls solve my problem ...
Nov 13, 2020 by Lakshmanan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's