E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Boookd com) Open
Order not received. Ordered on * feb ****. Company not receiving calls or replying back on WhatsApp, insta, insta....
Apr 08, 2023 by Sarthak Dey
Cake not delivered in time (Winni celebrate relations) Open
On *rd of April ****, in kakinada, I ordered cake for my sister’s ** th birthday to Winni, they failed to deliver in time though I paid extra amount of rs ***, as they demanded to deliver between ** and * pm. They delivered after * pm, by tha...
Apr 07, 2023 by Akula Sudha Rani
Microsoft Certification Exam DP300 Cancelled (Pearson Vue) Open
I have schedule of Microsoft Certification Exam DP-*** on **/**/**** and paid fees **** voucher .But I have received one mail about Microsoft Certification Exam Cancelled on ** -JAN-****.Many times I have sent mail to Pearson VUE But I didn't ...
Apr 07, 2023 by BINAYAK SINHA
Order Not Delivered by Delivery Person (Zomato) Open
I had placed a prepaid order with Zomato (Order id - **********) on *st April ****. Which the delivery person (Sidhant Sharma, +************, having a vehicle numbered - PB**V****) marked as delivered, without actually delivering it, i tried co...
Apr 07, 2023 by Arnav Aggarwal
Panel issue in Oneplus TV (OnePlus) Open
I have a panel issue in oneplus y series ** inches tv. I have Purchased Oneplus TV January ****. After using * year within warrenty period am faced panel issue and i have raised complaint through whatsapp chat and they responded immediately rep...
Apr 07, 2023 by A HARISH
Wrong product received and now they creating a problem in returning (Meesho) Open
I ordered a pink crop top from KHURSHID GARMENTS Women's; however, instead of the pink one, which arrived in the wrong product department, I received a black crop top on April *, ****. I took urgent action regarding this. I wanted to return tha...
Apr 07, 2023 by Shailja Singh
Incorrect Recovery From Adani Power (Adani Power Maharashtra Limited) Open
I have received electricity bill from my current provider Tata which has dues from Adani (formerly Reliance) which is more than ** years ago. These dues as per the information provided by customer support is that it is the due when service prov...
Apr 07, 2023 by Nijamuddin Khan
Order not delivered (PayTM) Open
The accident was on Telegram. I just paid ***rs to the merchant using PayTM. He blocked me suddenly. Then I called Paytm they just keep saying call here call there, i just got stuck on ivr shit. I wasted my * hour there. Please help me to reco...
Apr 07, 2023 by Archit Sharma
Paid package not delivered (Styleyn com) Open
On *th march ****, i placed an order for two shirts and a trouser through styleyn.com. I made the payment online of rs ****. The order should get delivered within *-* days but I did not get any updates about it. I contacted them through their w...
Apr 07, 2023 by Ayush Khandekar
Received different model of JBL wireless Bluetooth earphones (Jiomart) Open
subject : Images request by Jiomart CS Inside box is gum packing are opened and little bit tampered and received samsung brand but different model and not matching with website description, I Ordered first time in Relaiance digital but never...
Apr 07, 2023 by Sai
Received a defective vehicle (Ather Energy) Open
I am writing this email and highlighting to the top authority as the vehicle which has been sold to me has Quality issues of unacceptable nature within a month of purchase. Vehicle purchase date: **/Feb/**** Vehicle breakdown: **/Mar/**** Ki...
Apr 07, 2023 by Prathima S
Poor service providing by TVS motor company limited authorised service centre (Tvs Motor Company Limited ) Open
After service my TVS ntorq scooter both time suddenly breakdown down while running. Service Bill issued by TVS motor company limited authorised service centre was ***** rupees. I file the complaint against the service provider. I get grievance...
Apr 06, 2023 by MOHAN T
Cheating case (Besant Technologies) Open
I joined besant technologies by paying ₹***** they told they will provide classes within a week. They told they will provide classes according to my convenient time i.e for * AM to ** AM or ** AM to ** AM after paid amount they are just ignor...
Apr 06, 2023 by Swapna Vaikathil
Refund not recieved (Lifestyle) Open
This matter is about the issue I'm having with the return request I made. I returned the product on February **th, but the app still shows the status as Return requested. I already had returned product on Feb **th, and I contacted custome...
Apr 06, 2023 by Mouna K C
Issues in repairing service (Laptop Points Millenium Plaza) Open
Dear Voxya, Please help me to get my money and charger back from this repairing shop who deceived me and stolen my laptop charger. He has taken so much money for repairing but repaired nothing. My laptop is not working and even stolen my charg...
Apr 06, 2023 by SHIVANI VALECHA
Job Cunsultant offer job with good package (Career Headhunt) Open
Hi Team, I am seeking for job, and for same benefit one Mumbai based consultant name "Career Headhunt" had called on on some day to good job opportunity on big corporates & MNCs they. They have convinced me with good offer and support they ha...
Apr 06, 2023 by Ajit Kumar Sharma
Defective product delivered (Unboxify) Open
Received a defective product Samsung Galaxy pro earbuds on full payment of Rs****,emailed Unboxify for replacement but they have refused to take back, ...
Apr 06, 2023 by Madhan Mohan J
Package not delivered (Meesho) Open
Respected sir/mam, Good Afternoon, i had dispatched many parcel through meesho , out of which minimum ** went missing, they are neither returning the parcel not paying me for the same. plz help me to get the parcel All parcel s order ids ar...
Apr 06, 2023 by Dimple Jasani
MEESHO NOT PASSING CLAIMS (MEESHO inc ) Open
We are seller on meesho.com doing business with store name "SPEED BUY INDIA" registered company name"Moon & Wolf Media Lab" with registered email "speedbuyindia@gmail.com". Since long, we are facing issue with fraud activity from meesho.com ...
Apr 06, 2023 by MOON & WOLF MEDIA LAB
Multiples withdrawals are pending (BetWay sports ) Open
Hello,,,I am the user of betway online gaming,,, As i deposit money on betway frequently,,, But the thing is when we deposit money they collect payment within of *minutes,,, But when it comes of delivering back of our amount,,,they start to ...
Apr 05, 2023 by MOHAMMEDAAQEEB
Money not refunding neither giving service (Byju ias) Closed
I bought a tablet for IAS COURSES. Initially theirs sales person lied about courses staring as it is in offer but it is not instade given incomplete course having no optional guidance and smaller tablet that stop working within * monthes and...
Dec 10, 2020 by SANJAY TIWARI
I have ordered 1 x high quality Internal Replacement Battery For iPod Touch Generation 4 touch (https www insasta com returnspolicy html) Closed
I have ordered * x high quality Internal Replacement Battery For iPod Touch *th Generation * *g touch. Order date :- **/**/****, so far no updates. I'm doing follow up with them through chat but no use. always they say will send within * to ...
Dec 10, 2020 by Vijay Reddy
Lenskart not initiated my replacement query (Lenskart) Closed
At */**/**** i purchased one specs from lenskart show room.it was not fit for my face.so i planed to replace my product as per lenskart **days no question replace/return policy. But lenskart side no response for my replace/return querry....
Dec 08, 2020 by Jabalal A
Defective supplement received (Flipkart) Closed
I ordered AS-IT-IS Nutrition Whey Protein Concentrate **% (USA Made) Unflavored - *kg Whey Protein with order ID OD******************. The order was delivered on ** Nov and i received a Torn outer package. After unboxing my main product that's...
Dec 05, 2020 by Sunita Devi
Wrong product delivered (Myntra) Closed
I had ordered a Charcoal grey and mustard yellow printed crop top with palazzos of size L I received a black Anarkali of size M. I had raised this concern multiple times but the customer care rejects the claim without investigating into it....
Dec 05, 2020 by Ramya Krishnasai
Refund not received (Tagg Digital) Closed
I ordered tagg earbuds online on **th Oct for delivery on **th Nov and when the delivery was further delayed I cancelled my order on ** Nov and now till date i have not received my refund and only getting excuses of bank issue....
Dec 02, 2020 by Vivek Khanna
Wrong product of very less Value delivered (Myflowerapp com) Closed
Order no. ********* I ordered ** flower with a vas.. of order value around Rs ****, ... they sent ** flower bookay of just Rs ***-***...and now no one is responding on the refund..! I even paid early morning delivery charge of Rs *** and ...
Dec 02, 2020 by Krishan Gopal Tyagi
Security Deposit not refunded (Colive) Closed
It has been more than a month now that I have left Colive and my deposit is yet not credited. I Had Raised The Notice Period On **th Of September And Left Colive On **th Of October Paying The Rent For The Whole Month. I Received A Formal Email ...
Dec 02, 2020 by Jovin Mathias
Against a fraudulent website looting money (Supreawear com) Closed
I ordered two dresses from supreawear worth ***.i paid the money online.later I came to know from the internet that it is a fraudster website.please block the website and help me get my money back. Website name: Supreawear.com...
Dec 02, 2020 by Shwetha S
Incorrect product delivered (byfocals com) Closed
I purchased a product and they sent the wrong product.I sent them back using my own money rs** delivery) and they offered me to buy something else from their website.I ordered a green coloured blouse(as shown in the website) but again they have...
Dec 01, 2020 by Siddhant Dhekne
Order confirms not received and product not delivered (Pepperclub) Closed
Hello Sir/Madam, I placed an order for couple T-shirt’s worth ***/- on **/**/**** on Pepperclub site and money was debited from my account but I didn’t receive any confirmation mail and I tried to reach the contact mentioned on the sit...
Dec 01, 2020 by Chitra Rekha
Order not delivered Seller not responding (The Affordable Organic Store) Closed
Items ordered from the affordable organic store against order no. **** on Nov ** ****. Payment of *** INR was already done while placing the order since COD option is not provided by the seller. Company claims that oders are delivered within *-...
Dec 01, 2020 by Vijita Vijay
ACER laptop poor quality no service (Acer) Closed
Bought ACER laptop during this festive sale. Brand new but can NOT CONNECT to WIFI or hold onto WIFI if connected. Defeats the purpose of buying laptop since it was bought for childs online classes. Repeated requests / complaints elicit standar...
Dec 01, 2020 by Ambarish Ghosh
Package not delivered (Fabkur com) Closed
I purchase a jewellery of Rs.*** on ** November **** .. the mail I get the order is confirmed.. in dis fabkur app .. no tracking option is dere ... or the no. Which they shown the no. Is switched off ... in this app fabkur.com no cod is dere so...
Nov 30, 2020 by Jaya singh
Complaint against Myntra for not refunding my money (Myntra) Closed
I order a ikonic ****+ pro hairdryer from myntra. The seller in myntra is beauty palace. Order ID- ID-********************* They sent a product in a damaged box and the packaging of myntra is worst. No secured packaging due to which product...
Nov 30, 2020 by Pragyan Pandit
Received an infected kitten from Onlykittens in (Onlykittens.in) Closed
We Ordered A Male Ragdoll (Cat Breed) From Onlykittens.in (Pune) Online. Since We Live In Bangalore, We Couldn't Go To Pune To See The Kitten In Person. We Provided Rs **** As A Booking Amount (Paid Via Bank Account) On ** Nov, **** And Rest **...
Nov 29, 2020 by Shirja Maheshwari
No Delivery or refund (PREPAIDGAMERCARD) Closed
The merchant accepted an order and promised immediate delivery. Then they sent an email asking me to wait for **hours for the product. The product was an E-Gift Card for XBOX so it should not take this much time. After ** hours he told me it wi...
Nov 29, 2020 by Abhishek Baghel
Cashify Business approach and engineer behaviour (Cashify.com) Closed
wanted to sell LG W** Pro purchased on Sep,* **** with * months extended warranty from RESQ. Cashify quoted as **** but when his engineer came he told **** as he shown scratched which was barely visible but when this matter brought to the notic...
Nov 29, 2020 by Ashish mishra
Charged me by their error and saying it is valid (ZoomCar) Closed
I took the car from ZoomCar from Sep** *pm to Sep** *pm for *days **hours in Vijayawada, with fuel for **** free kms, they give me the car Manually due to their technical error, I drop off the car in time at *:**pm on **th September, they have...
Nov 28, 2020 by Dhamodar Krishna
Refund not received for cancelled product (Ajio) Closed
I was order a product on * of october the product was not delivered due to delivery issues so I tried to cancel that product in website but it's not cancelled due to some technical issues and after several followup with them finall it got cance...
Nov 27, 2020 by APPARI KALYAN GANGADHAR
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's