E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong Order Delivered without bill swiggy says its restaurant responsibility (Swiggy) Open
This is with regards to My order ************ Issue- The order was completely different then what i ordered My order was Item Name Quantity Price Kaju Masala * ₹ *** Gobi Parotta * ₹ ** Roti (* pc) * ₹ ** Item Total: ₹ ***.*...
Apr 11, 2023 by Ankit Gandhi
Ordered 3 but received Meesho denies to refund (Meesho) Open
So I ordered * necklaces. Firstly I placed An order of * necklaces and then I decided to place another one to gift someone so after few days my product was shipped and it clearly showed that the * orders are shipped together with * tracking ID....
Apr 10, 2023 by Kasturi Mandal
False Committments (Justdial Pvt Ltd) Open
I had Registered With Just Dial for Top * positions slots in Market Search Engine, I Got Services for * Days only and the services Got Stopped, I Need My Refund of Payments As All The Calls Where coming where fake & Falls Committments Given By ...
Apr 10, 2023 by Irfan Ahmed
Eggs injected with health hazardous items were delivered (Swiggy instamart) Open
Ordered eggs from Swiggy Instamart on *th April'**. They delivered eggs from (Hen Fruit Farm) and upon checking these eggs seems to be injected with health hazardous items I am attaching the photos of the egg for your reference. My question to ...
Apr 10, 2023 by Santosh Pitapuram
Resq service for AC (Reliance Digital) Open
Complaint raised on app was closed without visit. Reopened a new service request does not show in app, i was told it is an app issue, which required rigorous follow up and visit to the reliance digital store resq service desk which is just a sh...
Apr 10, 2023 by Sukumar
Motherboard replacement for two months laptop (Lenova Ideapad ) Open
Hi I purchased the Lenovo laptop worth ** thousand on February ** ****. I have faced issues from the very first day. I have reached out to the customer support on multiple occasions online via call, video call, Remote Desktop but no resolution ...
Apr 10, 2023 by Gnaneshwar YP
Correction for wrong recharge done (Jio Fiber) Open
I wanted to do a recharge in Jio fiber for ** mbps for three months. The recharge was done for ***mbps for * month, by mistake. I sought a refund or to change the plan, which is refused by the company. There are several mails exchanged on thi...
Apr 10, 2023 by Atul Bhatt
Fraud Cheating (Shine.com) Open
I got a call from Shine.com regarding Application booster services that can help me finding a new job. They initially said, charges would be Rs. **** only. So, I paid that amount. Then again they said, additional charges would be Rs. **** follo...
Apr 10, 2023 by Vijay Kumar Jaiswal
Noncompliance with warranty terms and faulty product Seeking replacement from LG India (LG Electronics) Open
Dear LG India, I purchased an LG dishwasher in May ****, and ever since then, the machine has been giving me problems. It has been more than ** times that your technicians have visited my place to fix it. Even after replacing more than ** pa...
Apr 10, 2023 by Prashant Garje
Taken 1 rupee money in the name of stock market returns (indidual) Open
Telegram ID called- @Eder**** and @shyla***** has been running task oriented in online telegram which they assured to return profits. I had invested ****** lac and they are asking again *.*lac in the name of task. I requested refund but those...
Apr 10, 2023 by Halesha
Order amount was taken but not delivered (KFC) Open
My order for kfc chicken at db mall Bhopal was taken my amount *** i received the mail and message too but it's *:** my order has not been delivered ...
Apr 10, 2023 by Bhumika
Duplicate Product Received (Colgate ) Open
I brought colgate dental waxed floss (**m x * units) and they came out to be duplicate products. I can confirm this because I have been using colgate dental floss since * and half year now and this time the floss was way too thin and the stra...
Apr 10, 2023 by anketa jandyal
Mental harassment due to no broker (www nobroker in) Open
I've taken a plan to search for the property with no broker in Feb-**. Post shortlisting the property, I've contacted at the mentioned number, assuming it is the owner. Later found out that this is nobroker customer care number with some depart...
Apr 09, 2023 by Bhupesh Verma
Report against fraud and looped services (BetWay sports ) Open
I deposited my hard earned **** rs to deposit after fancy promises by one of betway's customer care executive but it did not reflected onto my account even after the payment was successfully completed. It takes *-* hours in queue to connect wit...
Apr 09, 2023 by SANCHAY MISHRA
Service not provided and and company got closed (Regalia Corporate Service Pvt. Ltd.) Open
Regalia corporate service Pvt. Ltd., then situated in Himjewadi pune area, has provided hotel bookings voucher on a cost of ******, we paid ***** initially and they promise for ** night hotel booking but after * year when we asked for booking t...
Apr 08, 2023 by Aalok kumar dahayat
Online fraud (Telegram app ) Open
Was contacted by an individual on Whatsapp by on *th march **** with regard to online job for increasing subscription on Google Maps. Unfortunately, I showed interest and was directed to work on Telegram with a profile @ Google task forcs and c...
Apr 08, 2023 by DEEPAK KUMAR BISWAL
I received Defective Television (Sony TV from Madurai Reliance digital Vishal d mall ) Open
They Sent me defective product of Dony x**k ** inch tv and they are not ready give refund and if they would they will give gift card I don’t want any gift card I just need my money back this is really frustrating ...
Apr 08, 2023 by Sriram
Refund not credited (Ajio) Open
I have ordered Nike court vision low lace up shoes from Ajio application. there was stains inside the shoes it looked like it was used before. so i returned it next day as there was only one piece of the shoes of my size left i couldn't exchang...
Apr 08, 2023 by Kesha Upadhyay
Credit note (Central mall surat) Open
hi! i m from surat, gujarat. i have a credit note with central mall(future pay) surat of rs.****/- and the mall is closed permanently. i went there they said the company has been closed so no refund. they should have contact...
Apr 08, 2023 by zarna bipinchandra patel
Froud on telegram (Rvr Digital Media Private Limited) Open
A guy contact me on whatsapp and ask to me to do some task and on completing the task i will get some additional amount in my account. There are few pre paid task also for which i have to give some money to them in advance on a upiid provided b...
Apr 08, 2023 by dipti kumari
Wong product send (Flipkart) Closed
Printed V Neck Casual Men Grey Sweater] From Flipkart Whose Ordered Date :**/**/**** And Order Number :OD******************, Transaction ID: P********************** And Total Amount : **** Which I Paid Online. I Had Been Received This Product S...
Dec 21, 2020 by RAJESH KUMAR
Returns not Picked Up (Myntra and Ekart Logistics) Closed
I had ordered some garments in Myntra and out of those I found three items having the following problem: *. One Product (Campus Sutra shirt) I had ordered a Full sleeve Tshirt but received a different item which was a short sleeved T shirt *....
Dec 19, 2020 by Smriti Dihingia
Account is blocked without any reason (Ajio) Closed
My ajio account was blocked last month... Without any prior information. I have around *k to *k in my wallet including some refund was pending. Account access denied whenever I try to log in....
Dec 18, 2020 by Kinjal gohel
Flipkart Rejected a Refund Requesst after sending me Wrong Product (Flipkart) Closed
I bought a Kingston HyperX *GB DDR* RAM from Flipkart. The Seller listed was"LAPTOPSTORESS". Price **** Rupees. However instead of the product I ordered I received a Generic DDR* RAM that too of *GB and only **** MHz. I complained as soon as th...
Dec 17, 2020 by Subhranil Biswas
Refund not provided for failed transaction (Mfine) Closed
I had booked a comprehensive full body checkup for my mother for Sat **th morning *.** to *.** AM slot. I also paid the amount using paytm.I received a error message after payment. But amount has been debited from account but I have not receive...
Dec 17, 2020 by Kishore Kumar Kasi
Course cancellation regarding (BYJU'S) Closed
I'm filing this complaint again as I didn't get any solution for this but marked as offered resolution. I Have Purchased Byju's Ias Tablet Course For **** In August For Rs *****. Due To Financial Reasons, My Mom Couldn't Able To Pay The Fee F...
Dec 16, 2020 by Shanthini Priya
Return order not picked and money not refunded (Paytm Mall) Closed
I purchased a Liberty shoe on the **th of November from Paytm Mall. The size went a bit big for me so I placed a return request on the same day of its receipt i.e. on the *th of Dec ****. Even after the passing of ** days no one has come to pi...
Dec 15, 2020 by Alok Shyamsukha
Request for Admission Cancellation but not cancel from their side (Byjus Learning Online Products) Closed
Chaitali Dilip Ghogare Registration No - ********* Contact no - ********** / ********** Dear Sir/Mam, We requested for cancel the service of BYJU'S Ias table course from their company. The course was started from Sep ****....
Dec 15, 2020 by Vishal Dilip Ghogare
Package not delivered (Nykaa ) Closed
I purchased stuffs from nykaa during pink Friday sale on Nov ** **** for amount ₹ **** and * among * items was not dispatched so I cancelled that item and got refund of ₹***.** and remaining * items were dispatched on ** Nov **** , but it'...
Dec 14, 2020 by Della Mariyam sunny
Payment deducted but no order placed (Wrogn) Closed
Ive ordered a tshirt from uspl after payment there was no update when contacted they are cheating by telling youll get the refund.Please help me get back my money.Customer service is worst....
Dec 14, 2020 by Sandeep Kumar S
Denied Exchange (Ajio) Closed
Ajio denied my exchange due to some EAN issue I gave them the exact packaging that was delivered if there is no EAN it is not my fault and as I have seem there are lot of people with same EAN issues it seems like AJIO is denying every exchange ...
Dec 14, 2020 by Shriram Dharmadhikari
No Delivery Money not refunded (Myflowerapp) Closed
I ordered for delivery on a special occasion, they DID NOT deliver, I asked them to refund the amount to my bank account, they DID NOT initiated refund. They told me that I will receive a coupon code so that I can order again, I HAVEN'T receive...
Dec 14, 2020 by Venkat Mohith Pathipati
I was cheated by ClickAstro (Clickastro Com) Closed
I purchased my detailed horoscope by paying rs. *** on December ** ****. I was informed that I will get the personalized horoscope within * hours of the payment. It has been more that ** hours but they have not sent my horoscope to me. I have s...
Dec 13, 2020 by Dharani Dhara Mishra
Case against refund (Fitmantra) Closed
My compaint is against the company Fitmantra based in Mumbai. I had received a call from the company regarding health program and after a brief discussion i took their one session paying **** rupees. As mentioned by the sales executive, it was ...
Dec 13, 2020 by Supriya
Mental Torture and No replacement provided (Onsitego) Closed
I had purchased OnSiteGo * years extended warranty from Croma along with LG ** inch Television. I lodged a repair request on **th October **** and they were unable to get my TV repaired properly even after trying for * times. Their terms & con...
Dec 13, 2020 by Shubham Babel
My Indiamart Free Seller Account got allegedly Deactivated by Indiamart without prior intimation to (Indiamart Intermesh Ltd) Closed
I am on this Indiamart platform since more than * years as a Verified supplier, And also, I had informed several times on Indiamart that I am an Online Reseller, its my Online Home Based Reselling Business so I dont have GST certificate as of ...
Dec 13, 2020 by Vaishnavi Bhairappa
EXCESS BILLING (Joister Infoserve Pvt Ltd Andheri East Mumbai) Closed
On **/**/**** I had renewed and upgraded my annual subscription plan from ** Mbps unlimited to annual ** Mbps unlimited plan, by paying Rs **** through company's android app. Same got activated and came into force with immediate effect. After a...
Dec 11, 2020 by NASIR AHMED DONGRI
Refund of paid amount (Edterra edventures Pvt Ltd) Closed
My daughter is a student of The Bishop's Coed School, Kalyani Nagar, Pune. Edterra Edventures Pvt Ltd had approached The Bishop's Coed School, Kalyani Nagar, Pune to conduct a study tour bof France and Spain in the April ,**** for the students ...
Dec 11, 2020 by Richard Paul
Refund of Amount paid (Edterra edventures Pvt Ltd) Closed
Edterra Edventures Pvt. Ltd., has taken full advance for an education trip organised through school to France and Spain. The trip was supposed to be scheduled some time in April ****. The dates were to be finalised after the visa processing is ...
Dec 11, 2020 by AMIT JAYSUKHLAL SHAH
Refund of Amount Paid (Edterra edventures Pvt Ltd) Closed
Edterra edventures Pvt Ltd is not refunding the amount of Rs ****** paid to them for education tour of my daughter to Spain & France. Tour was tentatively scheduled in May **** and got cancelled due to Covid Epidemic. Company now refuses to ref...
Dec 10, 2020 by Saurabh Shinde
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's