E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Car Stuck With Repair Company For 3 Weeks (Mytvs Car Service) Open
I gave my car for repair on *th April and was promised cashless claim and repair with in ** days. Now it been ** days and i am without a car and spending out of the pocket due to their unnecessary delays. When ever i reach out to them they will...
Apr 24, 2023 by Andaz Mahran
Gas leakage in ac refund amount or replace with new one (Daikin window ac 1 5 ton) Open
Dr Vijay jain Apr **, **** Unsatisfactory product and Service for your End With feeling very unsatisfactory by your product & service, I am writing this mail. I have purchased your product: window ac on dated: **-**-**** from star cool hom...
Apr 24, 2023 by Nancy
Okcoinbit scam (okcoinbitscammed by telegram people) Open
Scammed through telegram....
Apr 24, 2023 by Rashmi Singh M
JioMart not accepting Return (Jiomart) Open
I received old and defective Realme buds Q* on **/**/**** from JioMart. It was mentioned as * days return policy so I placed return request but return was rejected on second day saying technical issue and I should contact brand service centre f...
Apr 23, 2023 by Saurav Chauhan
Fraudulent through telegram and trading (Telegram Channel ) Open
It was all started from WhatsApp where a lady text me working from home just liking YouTube videos and she gonna pay me **₹ per likes. After completing three task she paid me ₹*** by her so called receptionist having telegram id (@Safira***...
Apr 23, 2023 by Sajid Anjum
Delivered mismatched product (Kreeva.com) Open
I ordered lengha from Kreeva.com, I received product with low quality also blouse is mismatched as they posted picture in their site before ordered I got confirmation over call regarding the product is exactly same as showing in the site Kreeva...
Apr 23, 2023 by Madhu Pundir
ORDER CANCELLED AND MONEY NOT REFUNDED (Kaya Skin Clinic) Open
Kaya owers me my refund. It has been * months now. ...
Apr 22, 2023 by Dolly Gupta
Wrong Communication From Company regarding Project Approval from Axis Bank led to Booking amount Pai (Shriprop Living Space Pvt Ltd) Open
The case is related to booking a flat from SHRIPROP LIVING SPACE PRIVATE LIMITED, Bangalore ****** on **th Nov **** . The project name is Shriram ***° South East phase * situated at Manchanahalli Rd, Krishnasagara, Attibele Bangalore. At t...
Apr 22, 2023 by Angsuman Paul
Refund money (Toothsi) Open
I had paid ***** rupees down payment and by emi for * months) for aligners in toothsi.Due to some reasons I want to cancel the process but they are not responding at all.My contacting person ovaise is not receiving my call from last ** days an...
Apr 21, 2023 by Pawan Agrahari
Deposit paid to Colive not refunded (Colive Madison Hyderabad ) Open
I have left Colive property Colive Madison In Aug **** but they didn’t refund my deposit of **k saying I didn’t raise notice period on time....
Apr 21, 2023 by Shyam Tidke
Package not delivered (Perfumery.co.in) Open
Order for afnan *pm was placed on *th april and it has not been delivered yet..kindly resolve asap...
Apr 21, 2023 by Prashanth nayak
Order not fullfilled (Moborocks) Open
Order placed on ** april ** Against full payment. Recd shipment details on ** april. Till **th april as confirmed with blue dart package was not handed over. Shipment order was cancelled on **th evening by seller. As informed by blue dart...
Apr 21, 2023 by Satyajit Murlidhar Nigade
Illegal activities and baseless rules at Dohna Toll Plaza Bareilly Nainital Road (Pnc Infrastructure Private Limited) Open
Dear Sir/Mam Dohna toll plaza comes under the Pnc Infratech and here your managers are doing illegal activities by changing the rules and notifications issued by the government of India for monthly passes for local commutes. For the last ...
Apr 21, 2023 by RAJESH KUMAR
Paisa bazar app credit card charge no call attend fourd app (payment cut kr liya fee k name se her month cut lete h call bhi nhi lagta h plz payment refund ) Open
Paisa bazar app cridit card fourd app Paisabazaar plz help voxya plz sir plz plz pppppppppppppppppppo...
Apr 21, 2023 by Yashwant soni
Wrong product delivered (airomouse) Open
I ordered their product airomouse on *th April. I saw an add on Instagram of them and proceeded to website for ordering the product. I received it on *th april. On opening the box I found * shampoo bottles instead of mouse. I also took a video ...
Apr 21, 2023 by Prakhar Tandon
Damage product received and also its not as per requested customized requirements (Punam Metalcrafts Moradabad Metalkart in) Open
i order the product from metalkart but the same was not as my house interior. i request them to either return the same or give me customized product. We mutually agreed that new product will be delivered in couple of weeks as per the requiremen...
Apr 21, 2023 by Sujata Tripathi
Gym closed (Cult Fit) Open
I have purchased a yearly subscription to the cult fit app but the gym which is nearest to me is closed I m unable to use this service as all others are far away from me to go daily I feel betrayed as a consumer....
Apr 20, 2023 by Rahul Porwal
Complaint against FHPL HDFC Ergo for deduction of Pre Post Natal Expenses Claim id (HDFC ERGO General Health Insurance Co. Ltd) Open
Hello Sir /Mam I am Omprakash jogdankar as per above claim id provided I want to Make Complaint against FHPL TPA & HDFC ERGO General health insurance company Because My Pre & Post Natal Expenses Claim amount of Rs**** deducted As per there ter...
Apr 20, 2023 by omprakash jogdankar
RECOVERY OF ORDER VALUE WHICH WAS DEDUCTED BY MEESHO ILLEGAL (Fashnear technologies private limited in meesho 2954) Open
We Are Paduka Crafts A SUPPLIER On Meesho. We Had Received Two Orders for Leather Jutti On **Jan.**** & * Feb ****. The Orders Were Successfully Delivered But we got Mail from Meesho with the reason That in Both order, The Customers Received Em...
Apr 20, 2023 by Uma
Money deducted booking failed (Agoda) Open
I tried booking a hotel for * nights in Ooty using Agoda application but my booking was cancelled due to payment failure and my money was deducted. I contacted Agoda customer care they said they didn’t charged me and they don’t have any inf...
Apr 20, 2023 by Prateek Kumar Sharma
Product not delivered (Flipkart) Closed
I have ordered Dignity Magna Adult Diaper on *th Feb **** which have not delivered yet but flipkart status is showing delivered. Flipkart customer care is not even helping and denying to accept the mistake. Please file a complaint against the,...
Feb 21, 2021 by Suraj Sahoo
Refund cancelled (Jeeves Consumer Services Private Limited) Closed
My refund of ***** for MI LED TV was approved, after two months of running after them,and then cancelled due lack of bank details, which was sent by me twice on their email ID. They seem to have received all other emails except the one requir...
Feb 18, 2021 by Sapna Arora
Package not delivery (Myflowerapp com) Closed
My order(*********) was suppose to be delivered on **th Feb, now its **th.. still no idea where my order is?? I got a call from the MyFlowerApp on **th saying my order is in courier will be delivered in *-* days. I chose the "Same Day Delivery...
Feb 18, 2021 by Rajesh Gupta
Gifts not delivered (Myflowerapp com) Closed
I am from a corporate and tied up with them for delivering birthday gifts (flowers and cake)/mugs and chocolates. I placed * orders and made advance payment but the gifts are not delivered and they never bother to follow up and keep us informed...
Feb 17, 2021 by Priya Darshini
Package not delivered (Myflowerapp) Closed
I ordered a cake on valentine's day they promised me that they will deliver it on the same day they even deduct extra charge from the total amount but when i track my order its says its been delivered but i haven't received it i made my payment...
Feb 17, 2021 by Grace kay
Package not delivered (Flipkart Internet Private Limited) Closed
I ordered two copies of the same book on the Flipkart website. One of them got delivered. The other one did NOT get delivered but it was falsely marked as delivered on the website. When I submitted a request for refund for the undelivered b...
Feb 17, 2021 by Joyeeta Chatterjee
Flowers not delivered and not got refund (Myflowerapp) Closed
This is regarding order #*********. I have ordered flowers and it was scheduled to be delivered on **th February **** but it was not delivered and till now it is showing as out for delivery. Customer service is worst they will not reply you a...
Feb 15, 2021 by Ujjwal Arun Bharadwaj
Delaying in repair by 4 months (Acer) Closed
I have been waiting since ** october **** case to *******I find the spare for my laptop and i moved to west bengal and opened new cade id *******I and still they havent found any spare for me and i missed my * exam and * interview cause of my...
Feb 15, 2021 by Neelamber kumar
Order not delivered (Flower Aura) Closed
I placed an order on **/**/**** for flowers to be delivered on **/**/****. The order was not delivered but was marked as delivered....
Feb 14, 2021 by Varoon Palakodety
Damaged windscreen glass (Gomechanic Car Service) Closed
I believe the company is in a rush an didn’t even. Wait for my inputs to my previous complaint. They have damaged my windshield and all glasses with scratches ( attaching photos) no one contacted me before closing my previous complaint...
Feb 13, 2021 by Sreekumar A
Temple or handle of spects got dislodged (Lenskart) Closed
Temple/handle got dislodged by itself , spectacle were in warranty , so i was asked by costumer care to get it repaired at the store , so i went to the store and they told me they cant repair it and it was my fault temple got dislodged ,how ...
Feb 13, 2021 by Ameya Shukla
Package not delivered (My Flower App) Closed
Placed an order for flowers on **-**-****. The company said that it will be delivered to the recipient by *.** pm on **-**-****. At *pm when I checked with the company through chat they replied saying that the order was delivered already but we...
Feb 12, 2021 by Krishna Iyer
Delay in Claim (Times Global Assurance) Closed
I have paid **k for insurance and **k for claim processing when my phone was damaged. It is been more than a month, my phone is not yet delivered to me. I am facing mental harassment every day calling Times Global Assurance and Chandan from Acc...
Feb 11, 2021 by Veeresh RV
Package not delivered (Shop clues online shopping ) Closed
I ordered **.* inch Coconics Enabler Laptop through Shop Clues online shopping site for Rs. ***** on **.**.****. Order ID is *********. On **.**.**** their website shown package was delivered. But, actually we were not received Laptop. On **.*...
Feb 11, 2021 by Kalyanasundaram
Product not delivered (InstagramSarees blouses) Closed
I ordered sarees from https://instagram.com/sarees.blouses, WhatsApp number ********** on **th january ****. Asked to pay amount of **** through Gpay to this number **********. I paid the amount and sent the receipt through WhatsApp. Still I am...
Feb 09, 2021 by Dr. A. Leema Rose
RETURN PRODUCT PICKED UP BUT NOT RECIEVED REFUND (Myntra) Closed
As i mentioned all the details above.....so on * jan i got my product delivered but due to some problem i placed a return request for this item .....on next day the delivery boy at around *pm called and came to pick up the product ...i gave him...
Feb 09, 2021 by RAJESH KUMAR GUPTA
Fraudulent Rent Agreement activities (Consultaxx) Closed
I had opted for registered rent agreement with this company. I had paid Rs **** for this. Once everything is done, they gave me some document which has their company name as top page instead of government page. Such documents are not accepted a...
Feb 09, 2021 by Kailas Ramnath Andhale
Package not delivered (Footballmonk) Closed
I ordered two jerseys from FootballMonk on *nd January **** and I was supposed to get the delivery of my prepaid products by **th January ****. But now, whenever I checked for the update, it kept on delaying the delivery date. The final update ...
Feb 06, 2021 by Prashant Sharma
USED ITEM RECEIVED BROKEN SEAL (Tata Cliq) Closed
USED LAPTOP RECEIVED AND BROKEN SEAL I PLACED AN ORDER FOR LAPTOP COSTING OF RS *****, AS ON ** TH JANUARY ****(Order ID: ********* ) ON TATA CLIQ ONLINE SHOPPING PORTAL(Reg. Off.: Unit No. *** & ***, *th Floor Kaledonia Sahar Road,Andheri ...
Feb 05, 2021 by NITHIN T
Package not delivered (Wear your glamour) Closed
I previously filed a complain from my old voxya id jainprateeksha**@gmail.com against an instagram business page Wear Your glamour. I selected a dress on its instagram page on cash on delivery basis. They delivered a dress totally different fro...
Feb 05, 2021 by Prateeksha Jain
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's