E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Item is missing when I place complain item missing flipchart blocked my account (Flipkart) Open
I ordered * items from Flipkart, * of them same and *rd were different. All of them were having a return policy of ** days after delivery. I got the package with the QR and other details stuck on top of it. It shows it has * suits but when I op...
Apr 29, 2023 by Yogita Mishra
Flipkart Biscuits and powder damage received Rs 726 wasted (Flipkart) Open
OD****************** Biscuits and powder damage received Rs *** wasted unibic biscuits qty* powder * qty and unibic qty* is totally damage due to poor packing all material damage received and detergent taste is getting to biscuits rs *** wa...
Apr 28, 2023 by Smithesh Todankar
My car not returning to me (Zoomcar host) Open
I have attached my Kwid car to Zoom Car host in Jan ****, in month of Feb ZoomCar customer took my car as a booking provided by ZoomCar on their App and after * day i get to know my car met with an accident and from then i was following up with...
Apr 28, 2023 by Nikhil Sharma
Cheated on old gold exchange (Joy Alukkas) Open
Today, I purchased **.*** grams of gold ornaments in the Joyalukkas Vijayawada showroom at a price of ****/- per gram. Total value of the items are ******.** including GST and making charges. For this I exchanged my old gold of ** grams. Befo...
Apr 27, 2023 by Jallipalli Hemanth kumar
Fraud and Deficiency in Service (Acte Technologies Pvt Ltd) Open
On **/*/**** applied for Cyberark training with ACTE on fake promise of an expert ** year in cyberark training and * students in the batch.Instead of experienced a one year trainer was provided who could not teach well on the first day itself ...
Apr 27, 2023 by Divya v k
Withdrawal Not Recieved (Astropay ) Open
I made a withdrawal of **** To my Bank account It's been ** Hours And they Promised To Send the Money To My Bank in * Business Day But Still I have Not I recieved My Withdrawal In My Bank! Please Help! Customer Service Says Just wait...
Apr 27, 2023 by Ahmed Khan
Shoddy SEO services and bad advice (Neil Patel Digital India) Open
The Neil Patel Digital India provided low quality business service to my company. They misrepresented their technical and creative capabilities and have not taken corrective action despite complaints. ...
Apr 27, 2023 by Ravi Kaushik Rajagopal
Refund money is not initiation to respected bank accounts (Bonkers Corner) Open
I ordered cloths and the fitting is not good so i planned to return they are telling that they can’t initiate refund to bank so they are telling that money will be credited in bonkers wallet this is not good at all...
Apr 27, 2023 by Yerukola sravanth
Two wheeler complaint (TVS Sri Pandian motors and HDFC bank) Open
We have bought TVC Jupiter *** CC scooter rs.****** and engine no : BK*PN******* on Feb **th from Tvs motor showroom by Loan( TVS Sri Pandian Motors - **, APK Main R d, Mahalipatti, Pykara, Tamil Nadu ******. They have arranged for two wheeler...
Apr 26, 2023 by Naveen Prasad M
Package not delivered and seller is not providing details regarding it (Closettrend in instagram account ) Open
I placed the order on **th march **** yet i haven't recieved my order and seller isn't providing details regarding it and is not even replying and deliberately ignoring my messages. I have been very polite and patient thoughout. So i want my re...
Apr 26, 2023 by Yukti Verma
Return process flawed incorrectly updated (Myntra) Open
Myntra app and customer experience is up for a toss. I have been a regular user, but this time I ordered and had the post pathetic experience an app can provide. To begin with one of my purchases was exchange eligible and when I try to exchange...
Apr 26, 2023 by Sunakshi
Fake product received (jeansblu com) Open
I ordered a combo pack of super stylish zipper cargo jeans party wear pack of * from jeansblu.com , on april ** i received the product from ekart delievery executive. But when i opened the packet i found * rough and tear and used short jeans.T...
Apr 26, 2023 by Bhuvnesh kumar
Refund Fraud (EaseMyTrip com) Open
Maine easemytrip.com se ** airline tickets (Booking Ids: EMT*********, EMT********* & EMT*********) book karaye the flight ka time **th march **** ko **:** AM ka the lekin airline dwara filght aur timing change hone ki wajha se mujhe sabhi tick...
Apr 26, 2023 by Vineet Kumar
Electric Scooter Caught Fire due to Battery Issue (Pur Energy Pvt Ltd) Open
I bought Epluto *G Electric Vehicle from EcoFlashWheels on ** Nov ****, after six months of purchase the battery had problems and it doesn't provide the state range of ***km/hr and recently on ** March **** the vehicle got fire while in parking...
Apr 26, 2023 by VINODH K
DEFECTIVE WASHING MACHINE SUPPLIED BY WHIRLPOOL (Whirlpool of India Ltd) Open
We purchased *.*kgs Whirlpool make washing machine through Amazon India on **.**.****. After installation it started giving problem of high vibrations while spinning. We made lot of complaints to Local Partner of whirlpool but all efforts faile...
Apr 26, 2023 by Dilip Dhole
Bus cancelled at midnight without prior information (John Volvo) Open
I booked a ticket from Sibsagar to Guwahati at John Volvo bus service operator on **rd April **** and the timing of arrival was **.**pm at Sibsagar ASTC Bus Stand. I was given the following text message "Dear Passenger, Your Bus details from S...
Apr 26, 2023 by Debobrat Mahanta
Cancellation refund of course from skill lync (Skill lync) Open
i have taken a course on Hybrid Electric Vehicle from Skill lync. they have provided me a loan from third party loan provider Credit Fair. at the time of taking the course i have informed the sales agent about my situation that what if i am una...
Apr 26, 2023 by RAJESH CHILUKURI
Facebook Marketplace Seller sent defective product old model while returning it not sending back mon (Rekindle Technologies) Open
This is to give complaint about Subhash & Sathish from Rekindle Technologies, I have got to know about this company via Facebook Marketplace where they found to be dealing with selling refurbished IT Equipments, Since I have a desire of buying ...
Apr 25, 2023 by Mohankumar Paari
Differnet Product received and also 1 product is less (Shoppyingdeals com) Open
I have seen a combo offer of stone **** boat wireless speaker + airpods of boat company which costs ****.When i received the product on outer side of box written airpods +speaker but when i opened that box i got only a usb music speaker which i...
Apr 25, 2023 by Manjinder
PARCEL ALWAYS IN RTO (Delhivery https www pickrr com ) Open
Delhivery never attempted delivery for my parcel. After pickup of parcel from beginning parcel was in RTO (Return to origin) mode. Parcel never left West Bengal for delivery and money deducted twice from my account for booking and RTO. Please h...
Apr 25, 2023 by AVISEK MAJI
Package not delivered (Lenskart) Closed
I ordered Vincent Chase eyeglasses with order ID:********** from lenskart on "*th March ****" worth **** rupees. They said my order is getting delivered earlier(** march) than the actual delivery date(** March ****). And I got a message from le...
Mar 11, 2021 by Narava Vishnu vardhan
Manufacturing Defect (Kamdhenu Agro Industries) Closed
Dear Sir, kindly check we have purchased Kamdhenu Thresher TRC ** (Krushi Yantra) on dated **--**-**** from Shivpratap Agro tech Farmers Producer Company Limited Vita on Name Jagannath Jadhav but due manufacturing defect in machine holder ...
Mar 11, 2021 by Jagannath Bhimrao Jadhav
Facebook ad account block (Facebook) Closed
I am having a facebook ad account. I started the ads and made a payment. But after reviewing the ad account is blocked. I have submitted my own id in facebook. But they did not contacted me. Now i cannot withdraw the money or they're not showin...
Mar 11, 2021 by Dipanjan Bagchi
Purchased Elite gaming Chair but no update (Pblifestyle My Shopify com) Closed
Purchase Elite gaming chair in Feb** but no update seems fake and paid all money. Please help...
Mar 11, 2021 by Vinay Mishra
Online fraud by vlebazaar shopping portal (Vlebazaar in) Closed
Deliberate delay of refund for a wrong delivery even after giving bank details in mail for Morpho mso **** fingerprint scanner order...
Mar 04, 2021 by Radhamani shankar
Vlebazaar fraudlent shopping site (Vlebazaar in) Closed
Deliberately Delaying refund of a wrong delivery neither replacing with original or refunding of Morpho mso **** fingerprint scanner even after sending bank details reqd by them in mail, inspite of daily follow ups...
Mar 04, 2021 by Radhamani
Package is not delivered (Pb lifestyle 00 gmail com) Closed
I order elite gaming chair but delivery is not made I need refund in my source bank...
Mar 02, 2021 by Sunil arora
OPPO Smart Watch Black (Reliance Digital) Closed
I ordered an oppo watch from a reliance digital online store and I am not satisfied with the product as the product is defective and not working properly i am not at all satisfied with the product. And now i want to return the order and relian...
Mar 02, 2021 by Samarth Goyal
Order not delivered from 15 days no response for email (Pb lifestyl) Closed
I had order on ** Feb ... Still my order not delivered.. amount ****.** paid already.. there is no response from company no reply for email from next day ... C.sunil Kumar conductor APSRTC MPL-* depot Madanapalle.. ******. Mobile .. **********...
Mar 02, 2021 by C.sunil Kumar
Refund Not Received Since 1 Month (Drivezy) Closed
On **st January, i booked a rented bike with PNR NO-********** (cb hornet ***) in malakpet location of Hyderabad on Drivezy App and paid ****rs through SBI internet banking. and upon booking i received a call from drivezy malakpet executive say...
Mar 02, 2021 by Dannarapu Mohan Sai Krishna
Deposit Refund not received even after 8 months (Nestaway Technologies Private Limited) Closed
Security Deposit of *****/- not returned even after * months. Attaching all the documentary evidence for the same. I want the entire money with interest back Nestway has illegally held back my refund for almost * months of *****/-. According to...
Mar 01, 2021 by Adarsh Sadanand Kottukkal
Return of bad product not getting initiated by Amazon (Amazon.in) Closed
Hi, This is to inform that I have purchased LG *.* Kg * Star Smart Inverter Fully-Automatic Top Loading Washing Machine (T**SKSF*Z, Middle Free Silver) . The order id for the same is Order# ***-*******-*******. From the very beginning, starting...
Mar 01, 2021 by Avinash Gupta
No Replacement No Refund (Amazon in and Appario retail private limited) Closed
I have ordered a Pluto Guitar via amazon.in on *th Feb, ****. The seller for the item was Appario retail private limited which only works for Amazon. I have chosen the pay on delivery payment mode. The product came on **th feb, ****. After lo...
Feb 28, 2021 by Souradeep Panda
Not attending the complaint (Flawless brows) Closed
The product is not working. When ever I am trying to call them there phone is switched off. How can I reach them?...
Feb 26, 2021 by Konica Kaul
Company refused deliver product after getting payment and now refusing to refund amount (Myflowerapp com) Closed
We ordered "Same Day Delivery" service for flower bouquet & greeting card, from MyFlowerapp.com, for my in-law's anniversary, worth INR *,***.** Before ordering, we gave delivery pincode, on their website, to check if it was deliverable at th...
Feb 26, 2021 by Avhishek Dutta
No refund (fossil com) Closed
My order no. is FSIN******** and ticket no. is *******...
Feb 26, 2021 by Harry singh
Fraudulent Rent Agreement activities (Consultaxx) Closed
I Had Opted For Registered Rent Agreement With This Company. I Had Paid Rs **** For This. Once Everything Is Done, They Gave Me Some Document Which Has Their Company Name As Top Page Instead Of Government Page. Such Documents Are Not Accepted A...
Feb 25, 2021 by Kailas Ramnath Andhale
I have ordering 6 mangalsutra at Meesho order not placed yet it seen at cart and my amount rs 1488 t (Shreya Creations ) Closed
I have ordering * mangalsutra at Meesho... order not placed yet it seen at cart and my amount rs **** deducted from my account and it transferred to meesho gpay account ...
Feb 25, 2021 by Shreya Tushar Nadhe
Refund delayed by Qnet india (Vihaan direct selling India Pvt Ltd Qnet India ) Closed
Hi team, I have received an email from from Qnet India on **th December **** stating the refund process is completed and the refund will hit your bank in ** working days. Yet, I haven't received the amount. It's a mental torture to me....
Feb 24, 2021 by Yogesh Singh Rawat
I was handed a defective dell laptop (Dell) Closed
Dear Sir / Madam, I am writing to you to raise an issue about: Computer Manufacturer The issue that I have experienced was: The product is DELL G* **** and on the very first day of purchase the laptop after getting fully charged to ***% w...
Feb 22, 2021 by Shreyash Dond
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's