E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Got different product (House of lehengas) Open
I ordered a Kurti combo pack of * on */**/**** (order no: HL************). I got the package today (June **, ****) and it was totally different from what I ordered. The received product won't worth Rs. **. Platform clothes are getting send to t...
Jun 11, 2019 by Resmi K S
Order not delivered from Grofers (Grofers India Pvt Ltd) Open
I have not received any item against my order id no ORD********* by Grofers delivery boy but the order status shows your order has been delivered. I request you to take up this matter urgently to help me recover my money....
Jun 11, 2019 by ABHISHEK JAIN
Wrong package delivered (watchsmith.co) Open
Highly disappointed ordered for I have ordered for a set of three watches of Titan brand the order number was WS*****. I got fast track watch delivered of very low quality. ...
Jun 11, 2019 by Nupur Singh
Vendor is not responding to take the item back (House of lehengas) Open
I purchased * pieces of Kurti from House of Lehengas. But all were different in design what was shown on their website. Also, I did not receive the correct size. As per their return policy, we need to contact them through mail to return the ite...
Jun 11, 2019 by MANOJ KUMAR TEWARI
Money deducted no email or customer care number (Phoneskart.in) Open
I realised this company is a fraud after making the payment today. I did not receive any email. Even after trying their fraud customer care number which no one responds and after too many calls they start disconnecting the call. *** per cent fr...
Jun 11, 2019 by Dinesh kumar
Package not delivered and no response and availability from bootees.in (Bootees.in) Open
I made an order from bootees.in on **-**-****. When payment was done I got a confirmation mail from bootees (I'll attach it). But after that mail, I'll never ever get a single mail or response from the vendor and I request for the status of my ...
Jun 11, 2019 by Kumar Katta
Empty package delivered (Amazon India) Open
Order id *****************. I ordered a perfumes combo. Its sent by delhivery courier. I call them * times but they lastly said we can't deliver in your location at this time. I said that please give me your address so I can take my parcel. Aft...
Jun 11, 2019 by Kailash chand
Order delivered but item is missing (Amazon India) Open
Order id - *****************. I order a Tresseme shampoo combo on **th May. It was sent by Gati courier. I call them * times but they lastly said we can't deliver in your location. I said that give me your address so I can take my parcel after ...
Jun 11, 2019 by Kailash chand bairwa
Deliver me a wrong mobile (Amazon India) Open
I ordered a Realme u* which order id ***-*******-*******. It's delivered me to *th May but when I said for open delivery to courier agent, he said it's not our policy. I came home and when I open I found the ikall mobile box, not a realme box i...
Jun 11, 2019 by Shiv kumar saini
Package not delivers and status not updated (Ojewelrymost.club ) Open
I have placed an order in http://ojewelrymost.club and they are not responding to my email. They are not updating the status on the order. It is still in pending....
Jun 11, 2019 by Dhinesh Raju
Product has very less battery and not satisfactory (Gonoise) Open
I purchased the smartwatch from GoNoise.com on **/*/****. I was dissatisfied with the battery and the performance of the watch. I wrote a mail on **/*/**** and in reply was asked for invoice and photo of the watch. Later I didn't get any reply....
Jun 11, 2019 by Sampath Kumar
Amazon is sending duplicate and wrong product and not taking any steps even after complining (Amazon) Open
I have ordered and received a Nokia E** Qwerty mobile phone on *rd June ****. The Item is dead, the seller is duplicate, the item is duplicate, the pack is duplicated, the charger, battery everything in the box is duplicate. I don't have proof ...
Jun 11, 2019 by Anshuman Mukherjee
Delivered wrong product (Glowille) Open
I ordered a kurta from Glowille. I opened the delivery package. I was shocked I got another kurta that was very cheap price & low quality compared to the ordered kurta. Please take severe action to this company. I want my money back or redelive...
Jun 11, 2019 by Nasiya py
Ladyware.in item is fake as compared to order (Ladyware) Open
I ordered one Kurti for my wife in this site worth rupees *** and the company delivered some very cheap material saree pieces. The company is not answering my phone calls. The delivery boy also not supported to contact to the company....
Jun 10, 2019 by Tushar kadam
High priced product (Flipkart) Open
I had ordered a book from the website which says MRP ***. But I found Rs *** as MRP. Please find the issue....
Jun 10, 2019 by Navaneeth Reddy
The item I got is completely different the one I ordered (Faasos) Open
Maine jo item fb me dekha tha jbl ka wo nhi bheja koi dusra bhej dia. Mujhe gussa aya bohot....
Jun 10, 2019 by Bishal paul
I pay by paytm but not delivered any product and any information (Ebazee.net) Open
I ordered a jbl speaker with Bluetooth headphones and pay **** rupees by paytm but they don't deliver any product or any information about this delivery. I feel I am cheated by this Ebazee site. This is a false site cheated many people. Please ...
Jun 10, 2019 by Arka Prava Ghosh
Non functional phone delivered (Phonekart.in) Open
I had placed an order (# **********) on the phoneskart.in website. The product was delivered the *th of Jun, ****. However, I have observed the following : A. The product is different from the one shown on the online catalogue. B. The mobile...
Jun 10, 2019 by Noor Qazi
Wrong product delivered (Only gown) Open
I order gown at this site but when I get this order in a packet there is a dupatta in this packet. I want to return this or my money back....
Jun 10, 2019 by Surksha kumari
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's