E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund not made (PayTM) Open
I booked flight tickets Jet Airways to and from Hyderabad to Bangalore. Transaction date **-Feb-****. Flight date **May and **May. Jet airways informed on *-Apr that flights got cancelled and for refund contact paytm. So I did that on *-Apr. i...
Oct 02, 2019 by Debabrata Majumder
Wrong product delivered (Eshoppers4u) Open
I've ordered a fossil watch from eshoppers*u website on **th of sep **** by cash on delivery. But the product which has been delivered to me looks completely different from the one which I've seen and ordered.It looks completely *rd class the c...
Oct 02, 2019 by Mohd Ashar Zia
Warranty Service (Rajshree enterprise) Open
I purchase a Saree roll press machine at Rajshree Enterprise, Ahmedabad of Gujrat from West Bengal by an amount of ******/- as per quotation but bill made Rs ******/-+*****(GST) due to cut down GST with free installation alongwith *(one)year wa...
Oct 01, 2019 by BABLU MONDAL
Product is defective but return rejected (Flipkart) Open
Last Month I bought one mobile phone Lenovo K* note. After * days I noticed that phone back duel camera have some manufacturer problem. I Can't take pic clearly in near objects. And I processed for Return request but flipkart rejected the retur...
Oct 01, 2019 by Suvankar Bhattacharyya
Size issues No response on exchange request (Brandfactory Online) Open
I really fed-up with the service of brandfactory and extremely disappointed after I placed an order on Brandfactoryonline.com website. I couldn't even reach them over the phone @ *********** which is mentioned on the website to escalate this is...
Oct 01, 2019 by Balaji Patchipulusu
Booked mobile but not delivered due to no shipment (SAASNA.COM) Open
Dear sir , We have purchased a mobile in saasna.com site and paid **,***/-. After few days when I followed up I came to know that the company cancelled my order due to no shipment. I ask them to refund the money. They ask me to send all my ban...
Oct 01, 2019 by Aparna Ananthula
Flipkart account blocked without notice (Flipkart) Open
On *th August, my fkipkart account was blocked without prior intimation. After constantly calling them I was informed via email that my account was blocked due to a high amount of returns from my end. To clarify, products (women's western w...
Oct 01, 2019 by Blanche DSouza
Package was different from the items ordered (Fashion Monk India) Open
My name is Deepak I am from Amritsar punjab. I ordered a denim jacket and a denim jeans on **st of September with payment done by debit card thinking that I should not leave this opportunity as the sale was so big denim jacket which are otherwi...
Oct 01, 2019 by Deepak Vinayak
Phone not received back yet (Jeeves Consumer Services Private Limited) Open
My phone was picked on *th aug **** but until now I didn't receive any update from that team.. I don't know why it's happening with me. It's been around ** days, still they are saying that your device will be repaired. I have called them nearly...
Oct 01, 2019 by Tarun Vamsi K
Not getting my money back (Nafa.in) Open
Dear Sir, I am a student and I have spent my pocket money on buying a cleartrip voucher Rs.**** but that's not needed now so I sold it on nafa.in on ** September ****. I have submitted a withdraw request on ** September **** of Rs.****, but st...
Oct 01, 2019 by Swarnraj Gorai
Package not delivered after taking full payment in advance (Mi) Open
I selected Mi TV *X (** inches) on mi app. I entered my pin code for delivery. The pin code was accepted for delivery. Then I placed an order with my complete address and area pin code. After this, I made a complete advance payment of Rs. ****...
Sep 29, 2019 by MAHENDRA MOHAN YADAV
Order not delivered (Shoopkaart. com) Open
Maine mobile magaya tha real me x * aug **** ko uske baad in logo ne aaj tak na koi phone aaya na koi amount refund aaya maine UPI ke through payment kiya tha inki site mai likha tha ** days mai payment aa jayega but wo aaj tak nahi aaya mujhe...
Sep 28, 2019 by Prateek arora
No Refund processed for Faulty product (2GUD BY FLIPKART) Open
*GUD sells refurbished smartphones. They also have their own quality rating which ranges from "Good" to "Like-New". As per their website, A "Like-new" product might be unsealed but it's an unused product. I bought an iPhone * *** GB "Like...
Sep 28, 2019 by Ankit Suthar
No refund issued after cancellation of order (Icanchoice) Open
Mr jageon roy run a youtube channel, one day he announce a startup icanchoice.in ,i belived on him and make a two order oid ** and oid ** of realme * pro for **** and hrx shor for *** payment done by citi credit card on ** sep ** but product wa...
Sep 27, 2019 by Chandramuni tiwary
MATTRESS IN WARRANTY BUT NOT GIVE SUPPORT (Sleepwell Enterprises Private Limited) Open
Sir I had purchased A sleepwell back support mattress model Durafirm , size **/**/*.* and which price was rs. *****. My address is Garalgacha Radhaballav pad VILLAGE=GARALGACHA,DISTRICT=HOOGHLY POLICE STATION=CHANDITALA,NEAR SUROB...
Sep 27, 2019 by SOUMYA BHANDARI
MISSING PRODUCT IN THE ORDER AND RECEIVED PRODUCTS ARE NOT IN WORKING CONDITION (www.goyantra.in) Open
I ordered a combo pack of gear x *g smart watch + m* smart band +illusion wireless earpods worth **** INR on **nd September with order number GY*****. I received the courier on **th of September. I asked courier boy to check the items in parcel...
Sep 27, 2019 by ANSHOO MEHROTRA
Non receipt of Refund of return an amazon india order no . (Realme 3pro) Open
Sir I purchased a realme mobile by amazon through ORDER NO- ***-*******-******* but mobile technical fault ( auto switch off when i used any time ) I choose mobile return & refund with amazon customer care interaction and I return mobile by sp...
Sep 27, 2019 by MURARI LAL
Wrong product was delivered and return not accepted (Flipkart) Open
I bought a mattress. The product specification said it's a firm mattress. Flipkart delivered a soft one, which is not suitable due to backpain issues. Flipkart took more than ** days to reject the return....
Sep 27, 2019 by Ravikiran Naik
Cheated by https://mindhol.com/ (Mindhol.com) Open
Hello Sir, This is Ramesh here and I had spoken with you on the issues I faced with mindhol.com. as mentioned over phone, my wife had ordered * sarees from the website and only one got delivered and even that was defective. the website has n...
Sep 26, 2019 by Ramesh
Flipkart Gift Card (Flipkart) Open
I Ordered A Product in Flipkart On **th September Paid Half of Amount Using Flipkart Gift Card And Another Half Using Credit Card,But They Cancel My Order **th September Without Contacting Me, But Here The Problem is My Gift Cards Expired Date...
Sep 26, 2019 by Kolla Srinuvasa Rao
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's