E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not delivered (Bootees.in) Open
Bootees.In ... Please Do Not Order Anything From This Web Site... * Months Before, I Had Order Multiple T-Shirts With Full Payment In Advance... But Till Now It Is Not Delivered... Even The Phone Number Given Is Always Switched Off.. And Sam...
Oct 15, 2019 by Radhika
Order Not Delivered (Bootees) Open
Bootees.in ... Please do not order anything from this web site... * months before, I had order multiple t-shirts with full payment in advance... but till now it is not delivered... even the phone number given is always switched off.. and sam...
Oct 14, 2019 by Radhika
Wrong Product Delivered (Kalpdeep Vastram) Open
Had Orderd a green and red lehenga from Kalpdeep Vastram, but received a blue lehenga which is very low quality . not even worth for money. But while contacting to customercare no one is replying to the phone call or email. Very much disappoint...
Oct 14, 2019 by Gopinandan Biswal
Toys delivered instead of INR DJI Mavic Air drone (Amazon.in) Open
I ordered a DJI Mavic Air drone from Amazon.in during the great Indian festival. The amount I paid was INR *****. However, I was shocked to receive * toy helicopters (just worth INR ****). The delivery was performed on Oct **, I raised a compla...
Oct 14, 2019 by Kunal Swami
Wrong package recieved (Order94.com) Open
I oreder for nokia **** flip phone and recived Ikall phone. I paid rs **** to the delivery guy infact the price of ikall phone is ***.I want the company to either replace it or refund my money back....
Oct 14, 2019 by Rachit Pandey
Silkrow in fraud and fake products silk row sarees (Silkrow.in) Open
I have purchase two sarees combo pack from https://silkrow.in/ The saree costs **** with delivery charge. The quality of saree is very poor and different saress No one are responding for return porcess. ...
Oct 14, 2019 by Poornima
Fraudulently damaged my iPhone (Servify) Open
I gave them my iPhone Xs for servicing/ repairing, there was a problem with *D touch and nothing else. The rest of the device was working perfectly good. I had taken a video of the device before submitting where it showed a white strip that ind...
Oct 14, 2019 by Rishi Gangar
Refund not received for failed payment from Mi India (Mi India) Open
On **th September I tried to order Redmi K** from Mi India website and payment got failed, I mailed Mi about this incident and they replied saying that i will get my refund with *-* days and max *-**days, But still i have not received my refund...
Oct 12, 2019 by Nischay tv
Tampered Package Missing product (Amazon India) Open
I ordered a bluetooth Headset Sony MDRXB**S for INR **** from Amazon affiliate Apario Retail, knowing it is amazon fulfilled and because I trusted Amazon previously. I Ordered the product on the **th OCT ****, and opted for express next day bef...
Oct 12, 2019 by Icchit Sharma
Order cancelled from Flipkart (Flipkart) Open
I orderd "Nike Revolution * Running Shoe Running Shoe For Men" on **/**/**** for Rs. ***/- during Flash Sale of Big billion Day ****, the item was supposed to reach by **/**/****. The item reached upto Guwahati, Assam but on **/**/**** I receiv...
Oct 12, 2019 by Vijay
Returning of package (Amazon) Open
I have ordered * pair of mi air dots on **th sep And i got delivered on *nd oct On same day of delivery i made request for damaged pair of earphones one side button is not clickable as well as charging case also wont working I making request...
Oct 11, 2019 by Rushikesh Shelare
Issue with exchange of old item (Flipkart) Open
I order a TV of order id OD****************** on October *st **** with exchange of my old TV. In the norms it is clearly mention that the TV will be accepted even if it is not in the working condition satisfying it has no screen damage, no body...
Oct 11, 2019 by ANKITH RAVI
Package not delivered (Xofam.com) Open
I placed an order with this site XOFAM.com, of around **K for * shirts. I received it first then when I send it back for replacement due to some size issue it never came back, they charged another ₹**** just for replacement but still, it neve...
Oct 11, 2019 by Kavish Behl
Package not delivered (Amazon) Open
Hi, we brought a brand new mobile (Nokia *.* Plus (Black, *GB RAM, **GB Storage), from Amazon on *st October **** and paid cash by online bank transfer. I am a prime customer of Amazon so as per the rule this product should deliver to us in ...
Oct 10, 2019 by Jackson Jose
Package not delivered (Ebazee.net) Open
Item ordered and paid for on *st October ****. Package not received, and no acknowledgement from supplier...
Oct 10, 2019 by David Maurice Jacobs
Product delivered not worth not accepting returns also (Vinayak Fab ) Open
I have ordered saree of Rs **** from Viayak Fab. But they given me very worst product. I have couriered them that saree but they people are not accepting my saree. Even they people are not receiving my call. They blocked me on facebook. Very wo...
Oct 09, 2019 by Pallavi Deokar
New Acer laptop is dead CASE Id (Acer) Open
Hi, I purchased ACER Aspire * A***-**-R**S ON **-August-**** from Vijay Sale Mira road branch, the . After using * to *-time use, Laptop not working. I called ACER customer care for the same issue on **-September-****, customer care exe...
Oct 09, 2019 by Ameer
Package not delivered (Thee poket) Open
I have selected and ordered an item,and I have paid money through paytm.they shows * to ** days for delivery of products .I ordered on ** Sept. Bt I don't get any packages and right now their is no any way to contact them....
Oct 09, 2019 by Rahul Verma
REFUND OR REPLACEMENT OF MOBILE (Flipkart) Open
Sir, I have ordered Redmi Note * Pro (Neptune Blue, *** GB) from Flipkart on * Jul **. I received damaged Redmi note * on ** Jul ** in place of the ordered I have placed. I would like to draw your attention toward my return request REQ********...
Oct 08, 2019 by S SRINIVAS
Lack in service (Asus Technology Pvt.ltd) Open
I submitted my ASUS phone at the service center at Andheri, Mumbai on *th August **** because of the earphone jack not working and automatically switching off problem in the handset. The service center told me that they would repair the phone i...
Oct 08, 2019 by Arpan Jain
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's