E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Flipkart) Open
I oredered Realme XT from flipkart on *th oct and they promise me to deliver it by **th oct the product reaches to my nearest hub by *th oct and they didn't deliver it to me on **th oct the product was sent back to motherhub i waited till **th ...
Oct 22, 2019 by Vivek singh
Wrong product and no response on calling (Kutons) Open
Ordered * combo offer shirts on shirtex on facebook but got duplicate product ...
Oct 21, 2019 by Anand
Firm is not exchanging item purchased online and fulfill criteria for exchange (Brand Factory a division of Future Lifestyle Fashions Ltd) Open
I online purchased a jacket from brand factory which was received on **.**.**. As it was too small, the same day I requested online for exchange with a bigger size. However, the brand factory did not sent reversed shipment for pickup despite se...
Oct 21, 2019 by KG Khare
Price Tag was missing for the product (Myntra) Open
Myntra sent a product without a price tag. The product clearly has the brand label removed(check the attached pics). When I raised for a return, Myntra customer care gets back to me saying that their investigation says that the product was deli...
Oct 20, 2019 by Naveen Dandiprolu
Product not Delivered to me (Myntra) Open
Hi.. Team, Please help from my issue.. This is to much cheating from Myntra. Product not Delivered to me but as per Myntra Delivery Boy its delivered and status updated like its Delivered. My Myntra Order ID: *******-*...
Oct 20, 2019 by Venkat
Package not delivered (Fashion panda india) Open
I want to complain about online shopping website wearitloud.in I got reference through Instagram direct story between frnds stories views. I surfing on it and I ordered * sport shoes and * joggers from it. I pay money through debit card which m...
Oct 20, 2019 by RAJSINH DABHI
Flipkart Product Delivered But No Installation Done (Flipkart) Open
I bought an AO Smith Z* ** L RO Water Purifier from Flipkart on **th September **** for a School, where small children are studying. They delivered the product on **th October **** and they committed the installation will be done by **th of...
Oct 20, 2019 by Midhlaj shakoor
Package not delivered and delivery centre report fake report (Myntra) Open
I bought * sweatshirts on a offer price of ****. * delivered and second delivered after * days on the date of out of delivery with poor quality, *rd out of delivery on ** th Oct but not come and on ** th Oct, i received a message that we are un...
Oct 19, 2019 by Tanveer Ansari
Package not delivered (Myntra) Open
On ** sept.****,i had placed and order on myntra,the prodict is "RG DESIGNER MEN BROWN SHIRT"worth *** which inpay through Paypl,till * oct the product not shipped,than i talmke follw up for that i had call to customer support for * time till *...
Oct 19, 2019 by Ravi
Ordered Package not delivered (Starzzbrand) Open
I ordered * shirts + one hoodie shirt, but the company sent only *shirts. I didn't received hoodie shirt + among those * shirts, one shirt I got is different from what I ordered. When I asked for exchange the company didn't agree and said th...
Oct 19, 2019 by K G Kiran
Defective Product Account Blocked when complained (Flipkart) Open
I ordered JBL BAR** Dolby Digital DTS with Wireless Speakers and subwoofer & *k Surround Sound Bluetooth Soundbar from Flipkart on * October ****, which was delivered at my residence in Greater Noida West on * October ****. When I reached home ...
Oct 19, 2019 by Deepak Bisht
Ordered doesn t cancel (Phoneskart.com) Open
I order speria p** pro *'** inch with *gb ram, ** rom & tripple rear camera (Speria p** pro) from site https://www.phoneskart.in/ Payment by ATM card rs. ****.ON **/**/**** Later i come to know its a fake website i tried to cancel the order but...
Oct 18, 2019 by Rasikbhai
Fake product delivered (Amazon) Open
I ordered an HP Laserjet Printer from Amazon on **th Sept. On **th Sept, a fake old Canon printer was delivered in the box. I immediately called customer care. On **th Sept - Consumer care said, they will start an investigation and will let me ...
Oct 18, 2019 by Akshansh Choudhary
Package not delivered (Flipkart) Open
My order id is OD******************. I order redmi note * pro phone on *rd oct **** but it did not delivered yet(**th oct) and i called several times (more than ** to ** times) . Every time ask me to wait for next day and they do not say valid ...
Oct 18, 2019 by AVINASH KUMAR
Furniture no delivered and no response (Royaloak Furniture) Open
I have purchased a bed from Royaloak with a promise of delivery on **th October, on their website the order status is Pending till date and when we are trying to call or email they are not responding. We have paid our EMI towards the bed but ha...
Oct 18, 2019 by Raksha Sharma
Used product with no price tags (Myntra) Open
Received what seemed like USED with NO PRICE TAGS tights earlier this month, so requested for a return through a series of mails as the PROCEED option for returns was unavailable even though the purchase date has not crossed **days (**days for ...
Oct 16, 2019 by Naimisha yelamarty
Bought Men s Jeans Nor Replace Return (Big Bazar) Open
I Bought ** Sep,**** one Men's Jeans for Denim Brand (Buffalo) BIG Bazar Orderly Bazar, Shop. then Jeans used only *st time and Jeans are rough/Damaged (Clothing Burst) some area reason and a change the shop but shop member says bill but me not...
Oct 16, 2019 by Rahul Vishwakarma
Order cancelled without my consent (Flipkart) Open
I had placed order for Honor Band * (Order ID - OD******************) on *st October, ****. I was supposed to get the order by *th October ****. I want to add further that the order came to my nearest courier facility i.e., Kolkata on *th Oc...
Oct 15, 2019 by Rohit Agarwal
Package delivered without the phone (Google) Open
I bought my google pixel * XL phone in January **** and the screen got defective so I addressed the issue to the Google service and they arranged a pick up service and picked up my phone from my location and took almost a month to get it repair...
Oct 15, 2019 by Swaroop Sreenivas
Product not delivered after paying full amount (Madras Vape) Open
I am non resident of chennai and ordered a vaping device(order no :#*****) to quit smoking from MadrasVapeShop's online e-commerce site madrasvape.com which is based in Chennai on *th of July ****. I'm waiting for the product to be delivered an...
Oct 15, 2019 by Rakesh Vanamali
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's