E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Return and refund (Zipker Shopping App) Open
I have order one item. It's not as shown in image and it's not a good product and also not my size so I can't adjust. I have done multiple mail , call mesgs too many times but they are not responding. Please help me to return and refund reques...
Oct 25, 2019 by Deepali Dhanotia
Package not Delivered (Bootees.in) Open
Order ID - R********* I have ordered * t-shirts from bootees.in on **th July ****. They told me that the product will be delivered within * month. But they are postponing the date from one month to another. so I have mailed them to ca...
Oct 25, 2019 by Shashidhar M R
Fraud by Myntra pickup and myntra (Myntra) Open
On **th Oct, I placed a return request on my item Moda Rapido T-shirt with issue I received the wrong product (I received the Shirt in place of Tshirt), my order was picked up from my home on (**th Oct), later that night pick up boy called me s...
Oct 25, 2019 by Jinesh Bhandari
Realme 2 pro mobile is not delivered but money is taken (Realme 2pro) Open
I ordered Realme *pro from mobiclues on ** feb ****. I paid **** for that mobile through my debit card. But i didn't receive product and they only cancell that product. And till now i didn't get my refund. I consult them but they said that it w...
Oct 25, 2019 by PERURI AJOK NAVEEN
MONEY REFUND (phoneskart in Speria Notch Smartphone ) Open
Dear Sir, I Oder one Smart Phone – Speri P-** Screen Notch Smart Phone Rs ****.** from Phoneskart Company, Indirapuram Ghaziabad, Uttar Pradesh ******, dtd **.**.****, *.**. PM through pay Net banking , My Purchase Order number -*********...
Oct 25, 2019 by Debasish Das
False commitment and loan not disbursed till now (Paysense Limited) Open
My name is Irshad Ahmed i live in chennai I applied for a personal loan from paysense for * lakh and got approved in the app on **th September **** itself with the message that loan will be disbursed within * working day. Its been a month now s...
Oct 25, 2019 by Irshad Ahmed
Package not delivered (Amazon .in) Open
Order # ***-*******-******* Haier *** L * Star Direct Cool Single Door Refrigerator (HRD-****CSS-E, Shiny Steel)Order date **-Oct-****, delivery date was **.**.**** but already * days gone ,no intimation was received from amazon side. I'm sev...
Oct 24, 2019 by Jayanta chakraborty
Package not delivered (Womenclothestudio com) Open
I placed an order on *th October,**** at womenclothestudio.com which was a prepaid order No. #***** as Cash on Delivery facility is not available at the website. But i have not yet received its delivery nor any response from them when i tried t...
Oct 24, 2019 by Sunanshi Batish
REPLACEMENT ISSUES (Realme) Open
I ORDERED A REALME * FROM REALME STORE. BUT RECIEVED DAMAGED PRODUCT. THERE IS NO REPLACEMENT OR RETURN ON THE REALME STORE. ON THE VERY NEXT DAY I SUBMITTED TO SERVICE CENTRE AND GOT DOA CERTIFICATE. I MAILED TO THEM. THEY HAVE ARRANGED ME A ...
Oct 23, 2019 by AJAY ANIL A R
Refund not delivered (Women Clothes Studio) Open
I placed an order on **th october its more than */* days i have not received my parcel. I tried to contact them throught mail, calls, msges but they didn't replied. This is a fake website already many customers are trapped with them plz look in...
Oct 23, 2019 by Pradnya Bhiku Kanekar
Fake product received (Infrill.com) Open
I have bought Zeblaze THOR S *.**inch Super AMOLED *GB+**GB *G GPS Smart Watch from infrill.com on **-**-****, but the product i received was a fake chinese watch which is absolutely worthless .Its a cheap street type watch.I request them to ca...
Oct 23, 2019 by Rahul J
Package not delivered (womens clothes studio online shopping site) Open
I ordered a top from womens clothes studio. They sent a message the will be delivered on **th October. But still, I did not get the order. I called them the number is incorrect. I mailed them no reply. I want a refund. It has been many days alr...
Oct 23, 2019 by NALLA SHALINI
Wrong Laptop Delivered (Flipkart) Open
I ordered Asus Laptop model number Asus VivoBook S Series S***FA-EB***T during Diwali Big Billion days sale however they delivered Laptop model number Asus ROG Strix Gaming Laptop. I complained about it to them and initially they said that we c...
Oct 23, 2019 by Gagan Dhamija
Installation not happend returned the product no refund recieved (Flipkart) Open
I ordered two products, bed and TV however Flipkart has neither installed the products as promised, nor accepting return and refunding the amount. No support by Jeeves...
Oct 23, 2019 by ANCHIT TATA
Membership Not Being Cancelled (Makemytrip.com) Open
I bought MMTDoubleBlack Membership so I could cancel an existing flight booked through the Site for free. After paying for the membership, I was told only flights booked after taking membership could be cancelled for free. So I asked to cancel ...
Oct 23, 2019 by Hersh Kotecha
Deceiving product information on Flipkart about Moto charging quality (Flipkart) Open
I have purchased Moto e*s from flipkart after reading all product description on **th September **** and i received it on *rd October ****. The product description on RAPID CHARGER is " The **-watt rapid charger of this phone ensures long h...
Oct 23, 2019 by Deepak kumar
Dress ordered not delivered (Vishnu Priya Boutique) Open
There was a posting in Facebook with page name VishnuPriya boutique. Below is the page link which does not exist now : https://www.facebook.com/VishnuPriya-Boutique-***************/?ti=as The page shared a sale Ad of dresses at **% off i.e.,...
Oct 22, 2019 by Chaithra
DOA bag picked up but didn t got any sms e t c and i ve no info about my replacement customer care i (realme XT ) Open
Ordered realme xt from realme official site on *th oct **** , phone got deliverd to me on **th , gradually i noticed the problem with indisplay fingerprint sensor i.e it was unlocking with every finger except the registered finger then i though...
Oct 22, 2019 by Akshay Mishra
Cheated by Pepperfry com in the name of cash back with hidden conditions (Pepperfry.com) Open
Order ID : ********* I have placed an order on **.**.** for a Sectional Sofa through Pepperfry App. I availed the 'Furniture Mania' Sales and applied coupon code MANIA to get the discount and cash back. After two days on **.**.** I receiv...
Oct 22, 2019 by Ravi S Srivastava
Package not delivered (Flipkart) Open
I oredered Realme XT from flipkart on *th oct and they promise me to deliver it by **th oct the product reaches to my nearest hub by *th oct and they didn't deliver it to me on **th oct the product was sent back to motherhub i waited till **th ...
Oct 22, 2019 by Vivek singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's