E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Product does not match with online description (Sareego) Open
The product delivered was not matched with product online showed. On the same day I reported the mismatch but they rejected to refund or give correct product....
Nov 11, 2019 by Ashwini Salunkhe
Package not delivered (Club Factory E Commerce ) Open
Order No.SO********* woolen items amounting to Rs.****/- made on **nd October, **** is to be delivered between **th Oct. to *th November, **** has not been received till date. Till *th Nov. they were telling it is with customs, whereas today th...
Nov 11, 2019 by Suraj Kala Negi
Flipkart s service partner jeeves complete mobile protection plan denied the service (Jeeves consumer services digital) Open
Hi, I have purchased a Oppo F** mobile from Flip kart during this big billion day sales which is on *st of October ****.After * days my mobile fall down from bed and the screen got damaged.Thank got i have taken one Mobile protection plan i.e...
Nov 11, 2019 by Satyaranjan Behera
Worst quality of product (Shirtcooper) Open
Completely different product from what company has shown in their advertisement...I have been making a request regarding this for ** days...Even though they are not even considering....
Nov 11, 2019 by Bhavsar dhruv anilbhai
Big bazaar is cheating (Bigbazaar) Open
Dear concern I had just bought a lee Cooper jeans from your big bazaar store at patna saheb railway station. There was a board attached there indicating free tees with that jeans. But the store neither provided the tees nor compensated that...
Nov 10, 2019 by Rohit ranjan
Rejected repairing of liquid damaged Handset under Protection Plan (One assist ) Open
I have purchased Moto E* plus * from Amezon with protection plan which is provided by oneassist. after diwali vacation, I observe my phone not charged properly so I will go moto service center . service center told me mobile phone is liquid dam...
Nov 10, 2019 by RAM KUMAR CHAUDHARY
Package not delivered (Flipkart) Open
I had ordered Asus Rog ** Mobile Phone **th October and the delivery date for the order was on **th November ****.Today is **th Nov **** and i still have not received my shipment.Payment was made using credit card in full. Since * days i am cal...
Nov 10, 2019 by Abdul Aziz
Package not delivered Order no (qsporty) Open
I order * pair of shoes qsporty on **oct **** order no is ****** amount *** but order not received yet.i mark * time mail and msg to company I'd but find not a single revert. Please check and do the needful Regards Robin Arora ...
Nov 10, 2019 by ROBIN ARORA
Fake product delivered and not refunded (Best Android Watches) Open
I have been purchased the Android Watch from website "www.bestandroidwatches.in" and after delivery of product, it is found that the product is very cheap quality and used and not look like discription as mentioned in the website for advertisin...
Nov 09, 2019 by Shiv Kumar Pankha
Refund not given by company and fake closer done by them (OneAssist Consumer Solutions Pvt Ltd) Open
Respected Consumer Forum, I had taken the plan for my * Home Appliances, in the year ****, I raised the complaint about my Ref in the month of Oct **** against complaint number ******* engg visited at my place and found duct of ref is defec...
Nov 09, 2019 by Gaurav Batra
Package not delivered (Qsporty Com) Open
I have ordered shoes on qsporty.com on **nd October but till now it is showing that order is processing and I have not received it also. Tracking Number: ******...
Nov 09, 2019 by Manikandan Devakumar
Package Not Delivered (Amazon) Open
I ordered a phone worth ***** on *nd November **** from amazon and it was marked delivered on *th November ****. I was not at home and it was not given to the security or my neighbors. I filled a complaint with Amazon and they took * days and s...
Nov 09, 2019 by Sandeep Singh
Wrong product (Vsk World Unit No.198 First Floor Raghuleela Mall Poisar Konduvali West Mumbai Mh ) Open
I purchase mobile from vsk world...mobile is totaly fake and they dont pick my call i want to return mobile because mobile is of very cheap quality...
Nov 08, 2019 by Jitesh manchanda
Not received as shown in website (Banarasstyle) Open
I have ordered a combo of * Kurti's which cost around **** and the product which I received is not as shown in the picture and the quality is also very poor. I tried calling the number but's it's not reachable and when I am sending mail they a...
Nov 08, 2019 by Pushpa singh
Package not Delivered (Amazon India) Open
I bought Adata HD***M Pro *TB from Amazon on * oct **** , product was good as expected ,very slow transfer speeds in kbps. I tried to return product , but , they scheduling pickup from * Nov **** (Daily) , Amazon agent never come for pickup , n...
Nov 07, 2019 by Hemendra kumar Singh
Redeem of Paytm Mall voucher nor fully received (Paytm Mall) Open
Dear Sir/ Madam I has purchased payTM mall two voucher which to be redeemed at Easy Day or Any Future Outlet one is of ***** and another is of **** against which I have purchased in one bill of ***** at easy day on **rd Oct **** again i tried...
Nov 07, 2019 by Rajesh Jadhav
Account Blocked with no reason and without notice (Flipkart Internet Private Limited ) Open
I have a plus account with Flipkart. I placed one order "Cloth Dryer Stand" on */**/**** and paid throudh HDFC Credit card that is saved with Flipkart and used for most of the order on Flipkart. The order was cancelled within hour by the seller...
Nov 06, 2019 by Mohammad Zia Fatah
Package not delivered from Amazon (Amazon India) Open
My grievance is against online shopping fraud from Amazon. I have ordered a sofa set with order ID ***-*******-******* on October *, ****, from Amazon. The tracking ID ************ shows that the item is delivered to the ordered address. But I...
Nov 06, 2019 by Atul Saxena
Refund not issued (Shopclues Online Shopping) Open
They picked up the order on *st October and still did not issued refund. I raised so many tickets but no reply. Customer care never gets connected. They keot both product n money. Mental harassment...
Nov 05, 2019 by Rupali gupta
Missing items but amazon not refund nor replacement (Amazon) Open
I ordered the mi smart band * online rupee cut, and it was delivered on ** oct in which it was missing and * packet of the other item as it is powder were also missing. I was asked to wait till November * and was told that you will be refunded...
Nov 05, 2019 by Himanshu pal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's