E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
RECEIVED A FAKE PRODUCT (Ewatches In) Open
I have place a order in your site Watch Series * (GPS, **mm) - Space Grey Aluminium Case with Black Sport Band, and tracking id is PKRC********** BUT I RECEIVED A FAKE PRODUCT....
Nov 14, 2019 by Ravi kishore u
Fraud Company (GOYANTRA.IN ) Open
The product which was showed on the webpage and product delivered is completely different and the number provided to call is switched off and no response on mail too...
Nov 13, 2019 by Jaynesh Patel
Fraud of Shopype com (Shopype com) Open
I have order for redmi note * pro .from shopype.com website. Order no. ***** on *nov.**** Now the site is not working..many people complaining this fraud site ..pls hlp us to get our money.....
Nov 13, 2019 by Jai Kumar
Refund of INR not done (Flipkart) Open
I had placed an order of an iPhone * of INR ***** on **nd Oct **** and canceled the product on same day. Flipkart is claiming that they have completed the refund and have provided the refund Id/Reference Id but the amount is not credited in my ...
Nov 13, 2019 by Sheetal kumari
Package not deliveed (Snackible) Open
I made two orders on https://www.snackible.com/account and paid Rs.****/- (Rs.*** for each order) for both orders on *th November **** through google pay. Order IDs: ***** and *****. The payment was requested by Razorpay@mairtel. Till today ...
Nov 13, 2019 by Suseela
Package not delivered Money lost (Shopype com) Open
I ordered a phone named "Redmi Note Pro *" on www.shopype.com on *th Nov ****, *:** PM. Amount : Rs ***** and paid using my friend's Phonepe account. The product was supposed to be deliver by *-* days. But on ** Nov, the company website and c...
Nov 12, 2019 by Tushar Chauhan
The case of 3 missing products (Myntra Design Pvt Ltd) Open
This Message Is Regarding The Order Number ********************* I Would Like To Bring To Your Kindest Attention That I Had Complained Twice Previously About The Product Not Getting Delivered To Me And Your Entire Delivery Team From The Office ...
Nov 12, 2019 by Hemanth kumar
Empty box of fossil watch (Myntra) Open
Please don't order anything on myntra... coz I ordered for Fossil Smartwatch worth Rs.*****/- I paid online and on delivery day ie *th November **** at **noon I recieved the parcel without OTP handed to *rd person and That too the parcel which...
Nov 12, 2019 by Kanchan Khambayate Patil
My order is bad in quality and dont get my refund (Tulsi fab) Open
Date-** nov **** Location-awas vikas clony bastii Satate-uttar pradesh Item-Lehengaa Impp information- BAD IN QUALITY I did not get my refund from tulsi web fraud website i am in problem...
Nov 12, 2019 by Shaily mishra
Smartphone purchased online but not delivered till date (www shopype com) Open
Shopype — redmi note * smartphone purchased but not getting tracking details nor company website and customer care is also not working. Company name - ShopYpe Company address : shopype, gachibowli, near wipro circle, financial district, m...
Nov 12, 2019 by Shri Prakash barnial
Fake and Defective product (Infrill.com) Open
Http://www.consumer-court.in/complaints/infrill-com-c*****.html...
Nov 12, 2019 by Sb
Unable to use Myntra Credit after adding a Gift Card Amount ofto the Myntra Credit Wallet (Myntra) Open
I was trying to order * T-Shirts on Myntra.com and the total amount of those products was ****/- and I created a Gift Card from Slice Pay for this amount (Slice Pay converted the ****/- Rs amount into EMI of * months @ ***/- Per Month). I added...
Nov 12, 2019 by CHENOLI NIKHIL
Product does not match with online description (Sareego) Open
The product delivered was not matched with product online showed. On the same day I reported the mismatch but they rejected to refund or give correct product....
Nov 11, 2019 by Ashwini Salunkhe
Package not delivered (Club Factory E Commerce ) Open
Order No.SO********* woolen items amounting to Rs.****/- made on **nd October, **** is to be delivered between **th Oct. to *th November, **** has not been received till date. Till *th Nov. they were telling it is with customs, whereas today th...
Nov 11, 2019 by Suraj Kala Negi
Flipkart s service partner jeeves complete mobile protection plan denied the service (Jeeves consumer services digital) Open
Hi, I have purchased a Oppo F** mobile from Flip kart during this big billion day sales which is on *st of October ****.After * days my mobile fall down from bed and the screen got damaged.Thank got i have taken one Mobile protection plan i.e...
Nov 11, 2019 by Satyaranjan Behera
Worst quality of product (Shirtcooper) Open
Completely different product from what company has shown in their advertisement...I have been making a request regarding this for ** days...Even though they are not even considering....
Nov 11, 2019 by Bhavsar dhruv anilbhai
Big bazaar is cheating (Bigbazaar) Open
Dear concern I had just bought a lee Cooper jeans from your big bazaar store at patna saheb railway station. There was a board attached there indicating free tees with that jeans. But the store neither provided the tees nor compensated that...
Nov 10, 2019 by Rohit ranjan
Rejected repairing of liquid damaged Handset under Protection Plan (One assist ) Open
I have purchased Moto E* plus * from Amezon with protection plan which is provided by oneassist. after diwali vacation, I observe my phone not charged properly so I will go moto service center . service center told me mobile phone is liquid dam...
Nov 10, 2019 by RAM KUMAR CHAUDHARY
Package not delivered (Flipkart) Open
I had ordered Asus Rog ** Mobile Phone **th October and the delivery date for the order was on **th November ****.Today is **th Nov **** and i still have not received my shipment.Payment was made using credit card in full. Since * days i am cal...
Nov 10, 2019 by Abdul Aziz
Package not delivered Order no (qsporty) Open
I order * pair of shoes qsporty on **oct **** order no is ****** amount *** but order not received yet.i mark * time mail and msg to company I'd but find not a single revert. Please check and do the needful Regards Robin Arora ...
Nov 10, 2019 by ROBIN ARORA
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's