E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Gym has been closed without refunding money (Talwalkars) Open
The gym has been shut down without any prior notice it's been only two months i have joined the gym ..my entire membership money is not refunded and no action has been taken from the authority of the gym....
Nov 28, 2019 by Avishek Chakraborty
Fake product delivered (Paytm Mall) Open
So i ordered a Nike liteforce iii shoes from paytm. First delivery was damaged product and then i requested for a replacement. When i received my replacement order, that pair of shoes was totally fake. Paytm is selling fake products of some fam...
Nov 28, 2019 by Ronak Rajpurohit
Fraud sefie stick (Trendofvirals Com) Open
Instead of sefie tripod i orderd they have give very cheap sefie stick. Order was given on **nov with name cezar. Lounge. Pls help me to get refund...
Nov 27, 2019 by Cezar lounge
Received wrong and damaged product (Flipkart) Open
I would like to bring your kind attention that i am a regular and dedicated user of Flip kart. Unfortunately this is my first time when i purchased a mobile phone and to my disgrace received a wrong and a damaged piece ( my bad luck may be), Un...
Nov 27, 2019 by K tibrewal
Package is different from original (Ishirts ) Open
I have ordered * denim shirts combo price of **** but they delivered different, I wanted to refund my money...
Nov 26, 2019 by Himanshu Kumar
Package Not Delivered (Gyanworld Com) Open
I order a book of *** plus *** rupees delivery charge total *** rupees on ** November **** but till now(** Nov ****) i am not get my book. I trying to contact with customer care of gyanworld.com more than ** times atleast * times per day but o...
Nov 26, 2019 by Ajit kumar
Package not delivered (floristxpress) Open
I had ordered a bouquet of roses for my uncle on **th November ****. order no *** for Rs. ***/-. The roses are not received yet and there is no response to my emails from them. I have evidence of mail and SMS from them confirming the order and ...
Nov 26, 2019 by Nayana Rupesh Sawant
Wrong product delivered (Club Factory App) Open
I have ordered * knitted sweaters and I received a wrong product that was only * jacket . When j complaint about this club factory agent said that it's our mistake kindly do the return and when the delivery person came he asked for * product a...
Nov 26, 2019 by Priyanka singh
PRODUCT NOT DELIVERED NO RESPONSE FROM SELLER SIDE NO CONTACT NO (Turantorder.com) Open
I ordered a battery for TCL PRIDE T***L on **th NOV ****. Since that day am continuously trying to get in touch with them. First a fall no contact number is provided in the website , email I'd is given. So I used to regularly mail them regardi...
Nov 24, 2019 by Prateek Sharma
Completely different products delivered (BRANDSKART) Open
Got watch and earphones from BRANDSKART on **rd of November worth ****. They cheat people by saying those are original products. Got completely fake and different products from the products shown in their Instagram and WhatsApp accounts. They c...
Nov 24, 2019 by Shanmukh
No refund (Clubfactory) Open
Order No. SO*********. I had ordered * watches but in the shipment, there was only * watch. Therefore, I initiated the return procedure and the order was returned on Oct **, ****. There were no updates about the refund from the clubfactory, so ...
Nov 23, 2019 by Viqar Ahmed
Account has been blocked without any prior notice (Myntra) Open
I have been blocked without any prior notice from Myntra shopping app and i have created a return request already before the account was blocked and now they have blocked my account without mentioning the justified reason and not refunding my m...
Nov 23, 2019 by SK
Not refunding my money on time (Flipkart) Open
I ordered redmi *A on **/**/**** from flipkart mobile app. I paid the price of mobile - **** indian ruppes through my debit card. So this was a pre-paid order and I got **th november as my expected delivery date for my order. On *th november...
Nov 22, 2019 by Kumar satyam
Too bad quality diffective saree sent (Crazendemand) Open
I have received two sarees from crazendemand. I am really astonished how cum one can sell such a bad quality saree on line . Moreover one saree is difective (pic attached). Sarees are completely different from the pic they had shown . The phn ...
Nov 22, 2019 by Indrani Sarkar
Wrong product delivered (What to Wear) Open
I ordered for a blue denim and i received a white plain t-shirt. I have already emailed them and trying to contact on the no. Provided but there is no response from email and the contact no. Is switched off /not reachable. ...
Nov 22, 2019 by Parth Desai
Package is not delivered (Beeshopee com) Open
I will order a mobile on *st November on beeshopee website.till now I will not get any updates from a website. I don't know how to get my money. Pls help me as refund my money...
Nov 22, 2019 by Vinayakamoorthy
Recieved wrong product from Mumbai factory stock sale and i can t reach them for the refund or exc (Mumbai Factory Stock Sale) Open
I order two pair of shoes from mumbai factory stock sale on the **th of November **** but recieved another * sets of shoes which i never orderd for . I tried to request for the excahnge but i don't know y i can't it says error . I tried rea...
Nov 22, 2019 by James merentu
PACKAGE NOT DELIVERED (Amazon India) Open
Hello sir i am Debasis senapati and i am from odisha.i was order a generic home gym combo ** kg on ** September **** from amazon and it will be delivered between ** october to ** november .i was just waiting * months for this product ,i was cal...
Nov 21, 2019 by DEBASIS SENAPATI
Service and Product Issue (Dell India Private Limited) Open
I bought a dell laptop around one year ago. I was facing a heating issue, so I asked dell for the service as the laptop was in warranty. They send me some instructions to resolve the issue. I followed the instructions but the issue was not r...
Nov 21, 2019 by Praphul Patil
My order not delivered (Beeshopee com) Open
I ordered Redmi Note * pro mobile phone on **oct from Beeshopee.com and the delivery was promised before Diwali, but they did not deliver it. contact number is not working and the order has not been received yet....
Nov 21, 2019 by R.suresh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's