E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered after 2 5 months of ordering (Flipkart) Open
I had ordered a smartphone on **nd march for Rs ***** approx.From may *nd I am been calling Flipkart customer service regularly and they assured me of all possible help but at last on *th June they cancelled my order due to unavailability of st...
Jun 07, 2020 by Bamidi Srikant
Fake product delivered (Shop Peprika) Open
Ordered for a lingerie from Shop Peprika which costs Rs**** but I had received a fake one and I have raised a complain to email id parisshades@gmail.com but no one responding and no other contact number available. Please help me get the refund ...
Jun 07, 2020 by Shirsha Mitra
Used and returned item delivered (Amazon India Limited) Open
I ordered a weighing machine on amazon and when i unpacked it i got a plastic cover with a bill which was of a previous customer who had ordered it before me and the same was delivered to me . The weighing machine also had stains on it which in...
Jun 06, 2020 by Rutuja Yashawant Kapse
Neither Package delivered nor money refunded (Fashion panda india) Open
I had made a purchase order on **th March **** from this website called Fashion Panda India (What to wear) via instagram for INR *** The order consisted of clothes and a travel backpack. Till date I have not received my order nor has anyone ...
Jun 06, 2020 by SHIVAM KAPOOR
Product not delivered (Liveyourownstyle Co In) Open
I ordered a resistance band from this site and paid the full amount but i did not get the product or any information about it and its already been more than month now . Please take some serious actions against liveyourownstyle.co.in ....
Jun 06, 2020 by Preetish Dash
Package not delivered no customer carr (InSasta Com) Open
I ordered a portable fan and head phone worth INR ***, but not received the item. Even there is no way We can check the status of it. customer care no is not working and there is no live chat system. Please help to get order or refund....
Jun 05, 2020 by Aman
Pic up two product on same day one got refund another not other not (Meesho App) Open
Pic up of two orders on same day but having one got refund other not.order no******** got refund taken by dehlivery courier partner another order no is********taken by e.com company not refunding asking me to show two slips I showed him .Then m...
Jun 05, 2020 by Mariya Mahmood
I ordered resistance bands from this company and they have I just received a mail that we will not d (Live your own style) Open
I had ordered resistance bands used for exercising from Live your own style in Delhi- Dwarka. They had given me a reference ID and confirmed the offer. Then I just receive one email that we will not deliver your product. I have been calling the...
Jun 04, 2020 by Rajan Sethi
Request for refund ignored (Jaldifatafat Com) Open
The incident occurred on may **th May ****, I had ordered for Sony *** cm LED Full HD LED Smart T.V. from Jaldifatafat.com The next day suspecting this to be a fake website, I decided to go with cancellation and refund of Rs ***** , Till now a...
Jun 04, 2020 by Siddharth Theodore
Wrong product Delivered (Flipkart) Open
Order id- OD******************, Dt **.**.****, I had ordered sparx shoes and to my horrendous experience what is recieved from.flipkart is a pair of worn out dirty slippers packed in a sparx brand box. And the most horrible part is that my comp...
Jun 04, 2020 by Sanjay Yadav
Manufacturing Defect (Hewlett Packard) Open
I ordered HP ** - BS***TU Laptop from amazon on **th August ****. It worked well but within one year its left side hinge came out. In November **** I went to service centre and paid **** rupees for repairing it. When I went for receiving Laptop...
Jun 04, 2020 by Nitesh Patel
Samsung mobile purchased on 8 August 2019 is not working and Samsung sevice center at Mandsaur is no (Samsung) Open
I have purchased a Samsung m** model mobile from Amazon on *th August ****. My phone stopped working since *nd June ****. My phone is not physically damaged. I have taken my mobile to Samsung service centre at Mandsaur but they have denied to t...
Jun 03, 2020 by Vinova tiwari
Order refused to delivery and refund the amount (Reliance Digital) Open
Hai sir, I have order a home there online and due to medical emergency I want to cancel the order from the day I ordered I am contacting your stupid customer service team for cancel and refund but no one is trying to listen and solve my probl...
Jun 03, 2020 by Kodam thirupathi
Order material not received (Sugdeal com mobile) Open
Order #***** details Payment via UPI Payments. Paid on March *, **** @ **:** pm. Customer IP: ***.***.*.*** order generated and send throw mail but till date material not received. Item Nokia *.* **GB Cost *,***.*...
Jun 03, 2020 by Suriyanarayanan
Product not yet delivered (Amazon) Open
I had ordered phone on **rd May and the delivery was attempted on **th May bit unfortunately my cell was not reachable and so the delivery agent could not contact me and re attempt for delivery was issued. After this there was never a attempt d...
Jun 03, 2020 by Sanchita shetty
Place order on 29 March till not received (Jaldi Fatafat com) Open
Order #********* * product totaling ₹***.**...
Jun 03, 2020 by Gogri Sunil D
Refund not being paid by company (Zoom Car India Pvt Ltd) Open
We have booked zoome car for a trip when there is an offer of free cancellation policy anytime before start of time, due to covid and govt regulations we dont want to go trip and cancelled trip , even after * and half month they are not paying ...
Jun 03, 2020 by Sainath
Package not delivered and cancelled by Flipkart without notification stating fraudlous reason (Flipkart Bengaluru) Open
My delivery has been cancelled stating that "The delivery partner was unable to deliver to this location". However, as per the shipment status, it seems that TV was dispatched from Hyderabad and has also been reached to Nagpur flipkart facility...
Jun 02, 2020 by Neeraj Singh Gautam
Tournament Content was related to some mathematics questions (Zupee Gold) Open
Hiii Team, Iam writing this Complaint to inform you that I had played a Tournament game on Zupee Gold , As the Tournament name is Chidiya udd , we all are aware of this game cause from childhood we had used to play it. So i had played one Tou...
Jun 02, 2020 by Shiva Dinkar Naidu
Money Not Refunded (Winni In) Open
I had placed an Order on **-**-**** with Winni.in bearing Order No. *********** for delivery of flowers on **-**-****. While placing the Order, I had precisely selected my location by entering the PIN CODE and also specifically mentioned the de...
Jun 02, 2020 by Sandeep Mitra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's