E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Fake offer provided and product not delivered (Factory Price) Open
They offered drones smartwatches at very low price so i ordered looking after the website contact information to be told to wait * day for confirmation noconfim till now .it is a scam...
Jun 12, 2020 by Akash p
Refund not Provided (Flipkart) Open
I ordered a TV worth ₹****+₹**** and cancelled it on same day ** May. It's been ** days they I have filed a complain but still they are not responding. ₹***** is huge amount for me. I cannot let my hard earned money let go. PLEASE HELP !...
Jun 12, 2020 by Abhishek Pal
Order not delivered (Insasta Enterprises) Open
I ordered a Bluetooth MP* speaker. Amount has been deducted from my account. But product has not been delivered yet. Their pnone number is also switched off. I can not contact them. Not even able to know any status of my order....
Jun 12, 2020 by Manoj Debnath
Fraud for selling car (Indian army pune) Open
Hi, wanted to raise an incident regarding the Fraud happened by An Indian Army officer residing in Army Area in Pune. He had posted an ad on Facebook and OLX regarding selling of his Mahindra Scorpio (Color- white) with number MH-**-AG-**** reg...
Jun 12, 2020 by NANDGOPAL PALLAN
Product not repair with in warranty (Reconnect ) Open
My product not repair with in warranty.After a long time they demand a money but I deny because my product is in warranty.After that they have done cancel my repaired request.I have lost three month in the waiting of repairs team.I am very unha...
Jun 12, 2020 by Sunil
Fake product (Jetcarts) Open
I have ordered an apple airpods *. But they said that the product is genius and original. I got the fake airpods . I contact customer care but they didn’t response.i want my money back.. please give me justice ...
Jun 12, 2020 by Suraj khan
STILL ORDER NOT RECEIVED (What to Wear by wear it loud website ) Open
I have orderd * watchs ON **/**/**** but still no response i have sent mail that site no response but amount has detcted *** RS ...
Jun 11, 2020 by KANDHAVEL
Fraudulent Misleading specification (Hp ) Open
I order m**a printer they had provided picture of wireless supporting printer in m**a one and specification shown as it supports wireless printing but when i got it delivered it was totally wrong.now the company is not accepting returns and har...
Jun 11, 2020 by Subham Prasad
Not get my order (H Fashion) Open
Amount has been deducted from my wallet but not got any response, it's been more than ** days.plz help me...
Jun 11, 2020 by Abhishek Chaturvedi
Mpl ke frod ke bareme (MPL Mobile Premier League) Open
Mera nam Ashok thokare hai main MPL main rummy khel raha tha samne wale * Jan mil ke samne Wale ke lutye hai is fraud ke bare mein Maine MPL customer care ko bataya unko main proof Diya lekin unhone kuchh bhi Nahin response Diya aapke MPL mein ...
Jun 11, 2020 by Ashok sonaji thokare
Packedge Not Dispatched and not update my order (Baggers in) Open
I have ordered my product online on *-jun **** on the Baggers.in website. after completed I have paid *** rs online by using google pay and get order mail in my Gmail id but after some days they are not sending processed or dispatched mail or m...
Jun 11, 2020 by Md
Money deducted from Bank account due to failed transaction has not been refunded by Snapdeal (Snapdeal) Open
Money deducted from Bank account due to failed transaction has not been refunded by Snapdeal...
Jun 11, 2020 by Puneet Garg
Package not delivered (Jaldifatafat.com) Open
I ordered a fan on ** May **** with order id *********.but item not delivered till date....
Jun 11, 2020 by Avanish Kumar
Items not shipped or delivered (Insasta.com) Open
I ordered battery and a headset on this website, I tried to contact through mail, through mobile I have never received any response from them. I was looking for remund or immediate product dispatch...
Jun 10, 2020 by Bhargav Surapaneni
Recharge not succesful but 818 rupees debited from my account (Flipkart) Open
I recharged my moblie from flipkart but my recharge was unsuccesful but my account was being debited by rupees 818......
Jun 10, 2020 by Bodh raj
Refund of returned items not processed (Zivame) Open
Refund of returned items which was returned to seller on **th may is not processed yet. I mailed their customer support team about ** times showing them the proof of everything shared by the courier partners(delhivery) that the items got deli...
Jun 10, 2020 by Swati Sharma
Misleading product information product missing and not accepting return and replacement (Flipkart) Open
I have ordered a RO kit containing assorted RO accessories - * ro membrane filter, *sediment filter, * pre carbon filter, *post carbon filter, *tds meter, * pre filter cartridge. The price mentioned is **** on ** may ****. Recieved the order o...
Jun 10, 2020 by Sharad Verma
Maxbhi Elcotek Telecom Maxbhi Elcotek TelecomOrder was approved but no response (Maxbhi Elcotek Telecom www maxbhi com) Open
I have placed a order in maxbhi for LCD with Touch Screen for Xiaomi Redmi * Plus - Black (display glass combo folder), Full Body Housing for Xiaomi Redmi * Plus - Black on **/**/****, **:** PM on a single payment of Rs.**** in google pay but t...
Jun 09, 2020 by Velangannidassane
Display issue with VU TV (Jeeves Consumer Services Pvt. Ltd. ) Open
I purchased VU tv from flipkart and have taken extended warranty. My tv is show lines in display. Plan ID JPPOFFK****** Please get it fixed. Regards, Piyush Jain...
Jun 09, 2020 by Piyush Jain
Order not delivered fake and online scam (Aldrado) Open
I had ordered * pairs of shoes on ** Dec **** worth Rs ****...Order ID is ***** and by the name of Prateek Sharma...mode of payment was online transfer...in good faith i had placed the prepaid order however till date there has been no intimatio...
Jun 09, 2020 by Prateek Sharma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's