E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
WRONG PRODUCT RECEIVED (Myntra) Open
I have recieved different product as shown on application i had placed order for crocs sneakers and received ow quality product of local brand ,And trying to get resolution of my issue trying from last ** days but not getting any kind of respon...
Jun 27, 2020 by Mayank Agarwal
Package not delivered (Fashion Pandaa India) Open
My Order no. #EN***** Order Date : march ** ,**** time: *.**pm I want my product withing one week If you don't deleverd my order so I want my money back...
Jun 27, 2020 by Smitanjana Bera
Wrong product delivered (Mojofox or whmc) Open
I had ordered for wireless Bluetooth earpods from mojofox but I've received a complete different product and the order number is *****. Kindly help me with this....
Jun 27, 2020 by Mohammed Tajpeer
RESISTANCE BAND SET PRO (Live your own style LYOS ) Open
I have ordered resistance band set which i saw it on a ad and i have paid for the order and i just received a text message. I can't track my order or can't even contact them to know about my order. I have mailed them many times but no response....
Jun 27, 2020 by SUBODH GOSALIA
Sending wrong saree (Designer silk saree) Open
One week before I ordered designer silk saree (pattu saree) but today I received the parcel that is normal cotton saree that is not worth for even *** I ordered one but u delivered another one. U didn't see while packing what they ordered.. I ...
Jun 27, 2020 by Muthu lakshmi
Package not delivered (lovegirls in) Open
I had ordered earbuds on the lovegirls.in and I got a confirmation message to my number...I had ordered through the ad which display on the Sharechat app...there is no communication from their side and despite repeated emails from my side they ...
Jun 27, 2020 by Vasantha Reddy
Package not delivered (Mmbulk myshopify com) Open
I have order hoodie ...
Jun 27, 2020 by Tasneem Dahodwala
Fake Montblanc pen delivered on (Montblanc India Retail Private Limited) Open
Ordered a Montblac pen vide purchase order no **** on **th April through company's website montblancindia.co which was acknowlede through their email from id Montblanc India <care@montblancindia.co>. Nowhere on the website it was mentioned th...
Jun 27, 2020 by Nisar Ahmad
Fake product and no company name on shipment bill (Gadget greek) Open
I ordered Wireless Sony headphone and earbud for ****/- from Gadgets greek website on ** June **** ( as mentioned ) but today i got JBL local quality wired headphone and there was no Earbud inside the packet. They cheated us and doing so with...
Jun 27, 2020 by Swapnil singh
Different product delivery which is cheaper (Gadget greek) Open
I am Ravi Sahani ordered combo product of Sony headphone and earpods but received JBL product from gadget greek. Gadget Greek is fake and cheating customer....
Jun 27, 2020 by Ravi Sahani
APPLE Airpods received instead of APPLE Airpods (Myntra) Open
I have received a Chinese scrap APOLE Airpods instead of Apple Airpods for Rs.*****. I'm tired of calling to their customer care. The only thing they do is to ask u for pictures of the products and then do nothing. ...
Jun 27, 2020 by AMAN ANURAG
Misled into buying a Samsung Mobile device on the basis of a fraudulent marketing campaign (Samsung) Open
Purchased the Samsung Galaxy S**+ via Samsung online store. As part of their running offer i am eligible to claim "Samsung Galaxy Buds+ June Offer" at a discounted price. After multiple attempts and contacts with the Samsung customer service, e...
Jun 27, 2020 by Mahesh Varma Vatsavai
Advertisement not placed even after payment (Quikr India Private Limited) Open
I was assured to sell my product on posting in quikr but they kept on taking money and not selling my product. Not even converted to premium. Even I made payment a day before. The mental agony for making my ad premium and after payment sending ...
Jun 26, 2020 by Abhyu
Wrong and fake product received (The Shoe Factory) Open
I ordered first copy of iwatch series * rose gold. But they sent black one and an old product. Looked fake and used. When I complained, they said they will exchange. After that they blocked me on Instagram and now not replying on WhatsApp. ...
Jun 26, 2020 by Monica Manghnani
Mr Lakshman kamble (Gadget Villa Online Shopping Portal) Open
On this online portal I booked order for combo earphone and watch, worth rs **** dtd **st June ****. I recd only order confirmation mail. Now almost * days left, wrote * mails regarding delivery inquiry, but its bounce back as no such email...
Jun 26, 2020 by Lakshman
Package not delivered (Resistance band Pro TM) Open
I ordered the resistance pro set but not yet delivered.... No customer care in this web site live your own style.......
Jun 26, 2020 by ANSARBASHA
Recieved sample product not for sale (Spykar jeans) Open
I recieved a completely different coloured jeans and it was from sample product that was not for sale ...
Jun 26, 2020 by Komalpreet Kour
Did not receive the refund (themobstore vicebear) Open
Sir, I have placed an order for mobile phone on **rd June ****. But even after cancelling my order they are refusing to give me refund. I kindly request you to help me get my refund....
Jun 26, 2020 by Akash Kumar Kundu
Package not received and amount deducted EMI started (JALDI FATAFAT) Open
One + *T was ordered, amount deducted, EMI also started, but we never received the mobile. we tried calling the numbers published on thier website. no update and feel like we have been cheated......
Jun 26, 2020 by Mathew
I sent my emi RS on **-**-****. **** / - was transferred to Bank account number *********** which was debited from my account but they called me that EMI is pending, then I have again transferred on ** -**-**** ****/- and another EMI on ** -**...
Jun 26, 2020 by Parveen Kumar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's