E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Not get refund (Club Factory) Open
I ordered for nike shoe nd I get but due to size essue I returned it but I m not getting cash back of mu ****rupees after that all try any how there is no costomer care services for that you can talk nd can share your problems there are some nu...
Jun 28, 2020 by Jasvant suthar
Order not delivered payment made (Online coverwala) Open
I ordered * mobile cases from Online coverwala website, on seeing the instagram ad.. I made payment online as COD was not available.. I even contacted the Customer care personnel to check on the order delivery, as COVID-** lockdown scenario was...
Jun 28, 2020 by Deepika Sivadas
Item not delivered (Lyos resistance band) Open
I had ordered LYOS resistance band before ** days. Now i am not able to contact them and not able to track the order id....
Jun 28, 2020 by Ashikh Bin kunhu
Refund rejected (Club factory india ) Open
I have purchased dress material for wife that delivered to me on **jun **. Same day i raised request for return beacuse quality was not as per requirement. I got call from courier vendor and they collected dress with proper packaged from me on...
Jun 28, 2020 by Sachin bote
No delivery of my order (Dailyknots) Open
I had ordered some kurtis from dailyknots.and I had made a payment online .but there is no response from the company about my order tracking .My Order Number: DK************ ...
Jun 28, 2020 by Shivani singh
Package not delivered (Mmbulk myshopify com) Open
I had order ** hoodies from mmbulk on ** th June ,**** and paid Rs.**** for the same.They said that they will notify me when the order is ready to deliver but no such notification is received and they are not replying to the messages . I want m...
Jun 28, 2020 by Chauhan Damini Dharmesh
My myntra account was locked (Mynta account) Open
I have an Myntra account my account is locked by myntra I complained to myntra on * June but till now my complaint was not resolved and this account containing **** Rs myntra credit...
Jun 28, 2020 by Sachin
Amount deducted But not showing the order (Myntra) Open
I ORDERED SOMETHING OF AMOUNT ****.THE AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT.(DATED **-**-**).BUT I CAN NOT SEE THE STATUS OF MY ORDER ON MYNTRA.PLEASE RESOLVE THIS ISSUE!...
Jun 28, 2020 by Nitin singh
Damage Product (Flipkart) Open
I bought a refrigrator from flipkart (deliverd on *th june) from the side from samsung one man come for demo on *th june but he found *-* dent on refrigrator he said to me if he show me demo then i cant replace this refrigerator so say not show...
Jun 28, 2020 by Sushant Raj
Ltonline Store (Ltonline Store) Open
I have place order for lapltop charger by the ** of june **** after * days there is no update in shipment i had compose regarding cancellation and **th of june i received mail for partially refunded but still no any amount has been credited to...
Jun 28, 2020 by Abhishek kumar singh
Cooling and High power consumption (HITACHI A.C) Open
We bought " Hitachi split AC-*.* TR,HITACHI KASHIKOI **** X INVERTER-R***A-RSA***CBEA" .THIS unit has Cooling and High power consumption. I lodged a complaint on **/**/****, the Allotment to sort out the problem is done to the Company Mechanic...
Jun 28, 2020 by Srinivasa rao
Apple MacBook not delivered (Mumbai Customs shop and delhi customs shop) Open
I have ordered macbook Pro from Mumbai/Delhi custom Shop and his name is Rahul Kumar .I don't know he is fake or real.i have given him *** ₹for my apple MacBook booking and he asked me that product will come in *-* days and in next day he ask...
Jun 28, 2020 by Rajan
Package not delivered (Ajio.com) Open
How should I start? Ajio is scam, fraud and obnoxious e commerce website.pls don't go for their discounts and offers.i ordered * tshirts together and paid for one of them through my ajio wallet money,now it shows in the app that the product is ...
Jun 28, 2020 by Shruti Devani
I want to withdraw my money (70trades.com) Open
I get a call from **trades.com they ask me to deposit *** doller to trade we will teach u how to trade but after reading review i m get scared and i want my money back my financial condition is very poor there are so many negative reviews about...
Jun 28, 2020 by Shailesh hiraman patait
Fake company (LT Online Store) Open
I purchased a headphone and i paid online through my credit card on June ** and I'm calling them on a daily basis nobody answered my call and i emailed them however, i have not received any response from their side. Even i emailed them many tim...
Jun 28, 2020 by Jamshed alam
Fraudulent Price which changed to after placing my order (Cloudtail India) Open
****-***** Nature of Complaints : Fraudulent Issue Grievance Details : *. I ordered Amazon fire tv stick in a sale where Amazon was offering the stick for Rs ****. *. I placed an order with a prepaid method and amazon also accepts the offer f...
Jun 28, 2020 by Rahul Kapoor
Cheated by dailyknots (Dailyknots) Open
I ordered *suits from dailyknots through the advertisement which appeared on Facebook. As no Cod was available I made online payment for the *suits amounting to Rs****/-on **th of July. After the money was deducted from my account no confirmati...
Jun 28, 2020 by Anila Joseph
Defective product (Lenovo India) Open
I got a bad response from Lenovo technical department. Sir, I am a student and I wasted almost * months for this laptop service. I lost my freelance work and I was not able to attend online class too. This is such a mental trauma, I have faced....
Jun 28, 2020 by Jishnu.v.sunderlal
CHEATING BY CLUB FACTORY 100 Rs PENDANT SENT FOR 1079 Rs SHOE ORDERED (Club Factory) Open
We had ordered for SIZE ** BLACK Shoe from Club Factory. on JUNE **th One SMALL PACKET got delivered, OPENING that we find *** Rs TINY Pendant instead of the shoe. CLUB FACTORY DENYING THIS. We need the COMPLETE REFUND. THIS IS NOTHING BUT CHEA...
Jun 28, 2020 by Piyali Pal
WRONG PRODUCT RECEIVED (Myntra) Open
I have recieved different product as shown on application i had placed order for crocs sneakers and received ow quality product of local brand ,And trying to get resolution of my issue trying from last ** days but not getting any kind of respon...
Jun 27, 2020 by Mayank Agarwal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's