E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Army fraud iphone 11 (iphone 6s 64gb ) Open
He was selling iphone ** for **k. He told me to **** rs for army courier charge , I did it later on I asked for proofs like pics videos then he sent some fake pics after I did Paytm to Paytm payment banks I have his account number and phone nu...
Jul 27, 2020 by B Sugnan
Empty parcel with fraud activity (Tata Cliq) Open
Order number: T*************** and product name: WD Elements WDBPCK****BBK * TB External Hard Drive Black . Paid of mode online. I received this order after ** day's but totally very disappointed and shocked. There is no hard disk in the packag...
Jul 27, 2020 by Daniel
Refund not returned (Myntra) Open
After several call to myntra they have not refunded my money for returned order. Everytime I call they keep giving me new dates to wait i. e for period of *-*days.. My order was returned on july **,**** but till today no refund done even though...
Jul 27, 2020 by Juhi Rani
Delivered duplicate product (Deliqon ecom express service limited) Open
I ordered wireless headphones and earbuds combo at ****/- and it delivered only one product, then it's a duplicate product so please take a action and refund the amount as soon...
Jul 26, 2020 by Dheeraj Salian
Refund not done (Commercial store) Open
I order *d balidan phone case on * July **** from commercial store. And get my order deliver on ** July **** and there was a scratch on that and I am requesting them to replace it or refund the amount but they are not listening and saying we wi...
Jul 26, 2020 by Vishal rana
Package not delivered no revert of an email yet and not providing order cancelling facility (LYOS Live your own style ) Open
I've ordered a fitness equipment of amount ***.** by watching ad on social media. After ordering there is no any kind of order tracking feature, there is no order cancellation. By experiencing this I've mailed them through their system email ID...
Jul 26, 2020 by Hayat Shaikh
Package not delivered (Keveshop fashion store) Open
I odered Men Navy Blue & Beige Regular Fit Checked Casual Shirt Z** × * XXXL size in the month of February **** on keshav fashion store. I saw an advertisement on my facebook account and purchased. But i haven't received any parcel yet though...
Jul 26, 2020 by Furquan Ameen
Package delivered without accessories (Flipkart) Open
I ordered product via Flipkart order no- OD****************** The product delivered after ** days with missing hardware and in uninstalled state. I have notified about the issue to the Flipkart customer Support but no support is being receiv...
Jul 26, 2020 by Thangaperumal Nadar
Refund my money (mm bulk) Open
I ordered hoodies from mm bulk Not yet recueved...
Jul 26, 2020 by Utkarsha chavan
Website not working and ordered items not delivered customer care email ID fake (www charlettesecret com) Open
I had placed an order worth of *,*** Rupees on the *nd of July, ****. A few days later, the website did not exist and the customer care email ID does not exist. I made the payment through RazorPay. A few days earlier I received a package that c...
Jul 26, 2020 by Bobby Gandhi
REAL SCAM (Instylehere com) Open
I had order a top worth Rs. *** from Instylehere.com via order no. #****. It is a new website claiming to get clothes and accessories at relatively lesser price. After *days i called their customer care no. ********** where a person named Mr. R...
Jul 26, 2020 by Itisha Lunia
Refund not received yet (Myntra) Open
I returned two items on July **.Both product brand same, price almost same still got refund of one product on same day and other not refunded. I called myntra several times but they said your amount is intiated. You will have to wait *-* days. ...
Jul 26, 2020 by Juhi Rani
Stalkbuylove disappointed ( Stalkbuylove ) Open
I had placed an order no. ********* on **.**.**** for Rs.****/- but was over a month dint hear from them so I had to cancel my order. I have not yet received the refund for the same. Kindly look into this matter as soon as possible. I am ...
Jul 26, 2020 by Purva Basrur
About the delivery of product (Myntra) Open
Sir I have ordered a bronze navy blue shrug on *th July and order number is *********************.The order status given as delivered on **th July but I didn't get the product yet.IActually due to some personal reasons I was unable to check t...
Jul 26, 2020 by Athulya venu
Not get any kind of notification of shipping my order (Easecart) Open
I didnt get any kind of notification for my order.. I order on easecart sale for buy a One plus *T and pay ***.** ... Bt i didnt get any kind of information ... So plz refund my payment.. ...
Jul 26, 2020 by Hiteshkumar Rathod
Raaga Professional DETAN Tan removal Cream Fake product sold by Seller in Flipkart (PIYUSH TRADERS MAHAVIR NAGAR TILAK NAGAR) Open
Hi Team, I Have Ordered The Raaga Professional DETAN Tan Removal Cream From Flipkart And The Seller Is "PIYUSH TRADERS, MAHAVIR NAGAR, TILAK NAGAR - ******" On **-**-**** Of Quantity * And Order Number Is "OD******************". I Have Ve...
Jul 26, 2020 by Purushotham Ganesh Kumar
Amazon package not delivered but money debited from bank (Amazon India) Open
I have ordered a refrigerator and it was supposed to be delivered on July **st ****. But till today I did not get that. I am asking them to cancel the order but they say they cannot cancel it as well. So my money is gone and am cheated by Amazo...
Jul 26, 2020 by Sandipan Mazumder
Package not delivered (Bulkmm in instagram page ) Open
I ordered hoodie worth Rs. *** last month. I didn't get the order till now. Also I mailed them twice but didn't get any response. They do not even have customer care number on their website. Money was transferred by online transaction. So I wan...
Jul 26, 2020 by Khushboo Garg
I ordered a jumpsuit in june 2020 made online payment and havent received my order I want order or (Stylo febric) Open
Order no *****- jumpsuit , ordered to on june **th **** havent received the order till now. My mail is honeycherry****@gmail.com ...
Jul 26, 2020 by Sai chandrika
Damaged Dented Refrigerator Received (LG Electronics) Open
Flipkart delivered LG refrigerator found Damaged / Door Dented on **/**/** , I opted replacement of product but upto now I want no replacement so poor service from flipkart . Tell what is the meaning of * days replacement policy ? ...
Jul 26, 2020 by Anurag Dixit
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's