E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
COD Rejected (Club Factory) Open
Order no: SO**************, ordered on **th july **** and it was shipped on **th july. At **th july cod was rejected. It was fake reject. I haven't rejected any order. Please deliver that order to me...
Aug 01, 2020 by Ahmed rishad
Delivered but not the one ordered (Vedik saree) Open
I have orderd floral saree.. But I got some different material cloth saree which looks very cheap or tissue type cloth and i feel it doesn't worth.. It is completely different saree... Doesn't have even *%similarity to the one I have orderd... ...
Aug 01, 2020 by Lalitha
By charging good amount given a worst product (Winni in cake delivering company) Open
I have serious complaint against Winni. In cake delivering company,in KATIHAR MIRCHAIBARI ,i have order for rakhi for rakhi they hbr charge *** it's not a matter of money it's about emotion about happiness of festival I thought it's OK they wi...
Aug 01, 2020 by Khalid hoble
Not legal bill (Rajendra Jewellers Private Limited) Open
It was when we gave purchased silver Kadu from Rajendra jewellers as it’s lock was not working and it got separated. So we gave them for repairing. After ** days we got call to collect it. At the time of collection I forgot get receipt (which...
Aug 01, 2020 by Sujal Sheth
Package not delivered (Club factory ) Open
Message given [Club Factory] Your package of order (SO**************) has been delivered successfully. Please rate our service through link: https://forms.gle/RxutZNTc*W*Vdg*Q* . If undelivered, please report it to us through link: https://ap...
Aug 01, 2020 by Pritibhardwaj
Mobile refund not received (Filpkart) Open
Filpkart refund problem not solve Filpkart sand refund but bank not received refund * months ...
Aug 01, 2020 by Ramesh kushwaha
Wrong item send (Lginch monitors ) Open
I was order lg **.* inch monitor but when I have opening received parcel that time I shown that different brand monitor in packeting box that was dell ** inch monitor instead of lg **.* inch monitor After that I was called to Amazon cus...
Aug 01, 2020 by Sajib barman
Package was not delivered and website is down (Finifox Fashion) Open
I made an order of * shirts worth Rs. ***/- from finifoxfashion. com on **th July ****. I paid the amount online via debit card and it was deducted from my account. I received mesaage from website confirming my order no. as ***** and statin...
Aug 01, 2020 by Abhay Singh
Product not delivered (My Flower Tree) Open
I have placed an online prepaid Rakhi gift hamper order# ****** on **st July ****. The delivery date was on the same day- **st July **** by * p.m. Around *.** pm on **st July, I received a message that the order is delivered but no delivery was...
Aug 01, 2020 by Anwesha Chatterjee
Naughtyme com is a total fraud Not delivered my item (Naughtyme.com) Open
I have ordered adult product from naughtyme.com on **th feb ****. At that time they acknowledged that they have received my payment and will soon deliver my product but It has been * months since there is no response from Naughtyme.com. I tri...
Aug 01, 2020 by Kapil Pateria
Wrong item delivered (Techiara online shopping) Open
ordered Realme smartwatch but Techiara online shopping delivered wrong item. i want refund....
Aug 01, 2020 by Jay Kumar
Package vitran abhi tak nahin kiya Gaya (Jaldi fatafat com) Open
sar main * Mahina pahle char Mahina pahle ek LCD I bhumika ek LCD online order kiya tha maine bhi kiya tha online aur usko block Jaan Ho Gaya free vah aaega bole kabhi Tak nahin aaya aur phone karne per phone bhi nahin aata hai aur kuchh bheja ...
Aug 01, 2020 by Rahul Prasad
Fake shopping website (theperfectstore in) Open
I recently got an advertisement on social media about a website which sells *d wall clocks. I went ahead and placed the order but I have not received the tracking details of the order yet. There is also a customer support email id on the websit...
Aug 01, 2020 by SAURABH TANDALE
Haven t recieved my order yet (Club factory customer care number ) Open
I have ordered many things worth ₹*,*** but i have received only * purchase rest i got nothing. *. I got a message saying my item was delivered but i haven't received my package yet *. I even got a message saying my order got canceled but i...
Aug 01, 2020 by Aditi Das
Single and duplicate product received instead of combo (Essentialsme.com) Open
delivered product is not matching as per the ordered product. we have ordered wireless earphones and earbuds but we received damaged wireless earphones only. mobile no. given on the site is completely switched off and no replies to mail even....
Aug 01, 2020 by vinod gupta
Package not delivered (Luluka) Open
I ordered a wireless earphone frm luluka nd paid the amount also through online payment, but u didnt get any parcel yet.. Its gonna be great month above, I sented her so many mails nd do complaint also but they didnt reply any of my mails.. Pls...
Aug 01, 2020 by Sudeep chhajer
Fraid company (SUV Solutions gujurath) Open
I have completed **** filling forms they tell *** file filling is wrong and asking me to pay **** rs or else they file a court case i have them to cut the amount in payment and give rest amount but not listening to it even i have asked to give ...
Aug 01, 2020 by Veena Wilson
Item not delivered (Jaldifatafat.com) Open
Item still not delivered against order number #********* for written to care@jaldifatafat.com several times and called call center but still the item not delivered.Presently,my account on jaldifatafat.com has been deactivated and have no update...
Aug 01, 2020 by Siddharth
Package delivered before time (Radhika Enterprises) Open
I ordered customised back cover for iphone xr from Zapvi but they delivered one plus * back cover quality is so bad picture is also cut and very dull colours ...
Aug 01, 2020 by Sushant Makhija
Items not delivered (Jio mart) Open
I have ordered grocery items from Jio mart website on **-**-****. I have made payment of Rs. ****.** online. Order status is showing as delivered since ** July **** but my order has not been delivered yet. I have also written a mail to cs@jioma...
Aug 01, 2020 by Harshit Aggarwal
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's