E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not received (Stylofebric) Open
Sub..Order #*****] (June **, **** ) I have not yet received the package .Even the site is no more not able to login. Request you to please look into. Thanks Nilesh Toraskar **********...
Aug 02, 2020 by Nilesh Toraskar
Package not delivered (Myntra Designs Pvt Ltd) Open
I ordered a package from myntra, they were three items and it was cash on delivery. After few days I received one package but only one item was in the package which I didn't realise until i opened but I paid the money. After internal investiga...
Aug 02, 2020 by Pavan Nammi
Late payment fraud (Sliceit com) Open
I used their credit system * time to pay for something and instead of * transaction there was * transaction. So I complained again and again and they didn't respond or solve the issue and the due date was comming I asked then again and again t...
Aug 02, 2020 by Ehthe Samul Islam Laskar
No delivery (Ferns and Petals) Open
My rakhi order #******** was supposed to reach today. I suddenly got an email from the company saying the recipient refused to take the order, which did not happen. If the recipient did refuse the order then the delivery person should have call...
Aug 02, 2020 by Vaibhav Ghildiyal
Refund issues (Club Factory) Open
I purchased few dresses for me and wife, my wife dresses was shipped but not delivered due to delay in delivering I cancelled the order worth of **** INR. In the club factory app it shows ‘we are refunding’ but I still didn’t get my refun...
Aug 02, 2020 by Murali BM
Returt product compland (andurad watch) Open
Pleas my order is not same so I return this product...
Aug 02, 2020 by Rajveer singj
Parcel not delivered (spotwagons com) Open
Iam order items july **th...Iam paid total amount ***.** rs..For two products..But there are no reply.....kindly..I want my orders status...Or... Refund my amount.....
Aug 02, 2020 by Ram mohan.chepuri
Package not delivered (AliExpress) Open
I have purchased Smart phone from Aliexpress in the month of April ****..but till date I have not received my order...I opened a dispute with them for refund but till date I have not received my refund as well....
Aug 02, 2020 by Mohd Junaid Ali
Defective product (2gud.com) Open
I purchased a laptop from *gud and it stopped working within a month and it's been **-** days no precise response just escalating issue here and there.I don't know about what these guys sell me but they said it has:- *) ** quality checks by ex...
Aug 02, 2020 by Eric Casterville
No delivery of hidustan times (Hidustan times) Open
I have deposited annual subscription prescribed by u but even after opening of lockdown vendor didn't deliver news paper till date. Kindly compensate lockdown period March to till date and instruct to concern official to continue delivery...
Aug 02, 2020 by Virendra mishra
Wrong item delivered replacement refused (Flipkart) Open
I bought a chimney from flipkart. The seller sent a different/cheaper model. The box mentions the correct model in it while the shipping label mentions the model I have paid for. The sellers's return conditions mention that they will replace wr...
Aug 02, 2020 by Sanal Cheruvathery
Bike fuard (Army transport department) Open
I am compliant with Polampelli Lakshman Advocate. He put a photo of the bike on Facebook and said the bike price is *****.Whats up do it number, I did. First send ****, **** through phone pay "**********" .Then ask ****, ****, again ****,****,...
Aug 02, 2020 by POLAMPELLI LAXMAN
Data breach (Amazon) Open
Hi I recently got a call from a girl saying she is seasonal offers department member of Amazon where stated I'm selected for a gift and offered me to select one out of * things and she said my details and gave a code where I entered in amazon a...
Aug 02, 2020 by PONUGUMATLA VARUN TEJA
Defected and below standard products (Mivi) Open
Recieved defected and below standard cheap product...
Aug 02, 2020 by Ritesh Kumar
Order not delivered (Myflowerapp com) Open
I ordered a cake for INR *** on **/**/****. They claimed it will be delivered on same day between **:** hrs- **:** hrs but it was not delivered. I tried to contact them but there is no contact number. Checked their facebook page and found many ...
Aug 02, 2020 by Vanshika Dubey
Poor quality saree delivered (SareeGo.com) Open
I got low quality saree and saree with different blouse and border .. It's is completely different from the saree shown in their saree go.com website .. It's not worth the money. I want to return the product and I want to get my money back...
Aug 02, 2020 by Vijaya
Product not delivered (Fashionbab ) Open
I have order bag from BeautifulBAB on * July still I have received not any product or message. I have send many mails but no one reply...
Aug 02, 2020 by Yashmeen
Fraud company (SUV solutions gujarath) Open
File filling job cheated ...
Aug 01, 2020 by Veena Wilson
Package not delivered (Divya Fashion) Open
Sir, I'm cloths reseller from Tamilnadu ,Theni-(dt),Andipatti-(Tk).I purchased cloths from Divya Fashion at surat on June*rd ,**** and paid full amount of ***** rupees.he send to me PROFESSIONAL courier slip with shop bill to confirm,suddenly ...
Aug 01, 2020 by sundaramahalingam subramaniam
COD Rejected (Club Factory) Open
Order no: SO**************, ordered on **th july **** and it was shipped on **th july. At **th july cod was rejected. It was fake reject. I haven't rejected any order. Please deliver that order to me...
Aug 01, 2020 by Ahmed rishad
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's