E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Payment was declined didn t get the refund (Paytm upi) Open
Hi, I have lost Rs.**,*** while try to making a bill payment using SBI debit card through Paytm App. Bill amount was for *,**,*** and OTP received for the same amount. But only Rs.**,*** debited from my SBI account and the same was credited ...
Aug 03, 2020 by Reshmi R B
Received a worm infested package (Loyalpetzone) Open
I ordered a Purina Proplan Puppy Medium Large Breed dog food from loyalpetzone.com on **-**-**** and delivered on **-**-****. I found worms crawling on sealed dog food pack. So I tried to call them on the number displayed on website, but they ...
Aug 03, 2020 by Arun Patnaik
WRONG PRODUCT SENDING (multi grooming kit 9in1 trimmer) Open
sir,i order multi grooming kit MGK****-*-in-* trimmer for precision styling from head to toe + free gillete fusion proglide razor but you are sending wrong order SKU-*** (TRM).so please return this order & refund my amount...i received so many ...
Aug 03, 2020 by SAJJANA BALASIVAJI
I didn t receive the the delivery (Mini Laptop myshopify com) Open
I have ordered minlaptop on projector cart myshopify.com, I didn't receive the the delivery. Order number given is ****. total cost is ****/-. kindly help me. ...
Aug 03, 2020 by Kesana Srinivasa Rao
Package not delivered (greek importers DSLR SELLERS from Instagram) Open
I ordered a dji tello boost combo on **st July **** he told u can pay half amount before the order and half amount after the order,i done the same and he sent some invoice with my details then he told delivery confirmed on Monday . Till this he...
Aug 03, 2020 by Likhith Kumar V S
Totally Fake items Delivered Fooling Customers Customer Care number is switched off (Dailyknots Com) Open
My order number is - DK************. I was expecting to get dress as per the image on website but received totally fake item in terms of color ,material,size,it does not have chudidar ,* top contains only kamiz which is white ,which is diff...
Aug 03, 2020 by Suvarna Hanchate
Product not delivered (Flower N Cakes) Open
I ordered a product for express delivery...Product not delivered at all and not picking my phone.....
Aug 03, 2020 by Priyanka Janjanam
Product not received (Liveyourownstyle Co In) Open
I have order resistance bands set pro and paid the money for order #14626 But still not received. I have also sent email for an update on product delivery but no response....
Aug 03, 2020 by Vikram Anand
Amount deducted and order not delivered (MyFlowerTree) Open
I am from Bangalore and wanted to surprise my friend in Cuttack, Orissa. My bad luck that I found this website, I placed the order on *nd August **** at *.** pm, as the website claimed that the delivery would be within * hours, however, at the ...
Aug 03, 2020 by Maitri Majhi
Product not delivered (Stay at home co in) Open
I purchased a product from on** Jul **** but still they have not delivered and for emails also they are not responding about delivery schedule. I paid through Zaakpay payments using My credit card ...
Aug 03, 2020 by Suresh YB
Payment not received (Adsmacro.com) Open
i have paid ***rs for registration. After that i have started doing work , totally my earninga****rs. But they are not giving my money back....
Aug 03, 2020 by rajasekhar reddy
Not refunding my money back (Club Factory App) Open
I ordered for vita glow tablets they send me a different product and I told them I received a wrong order so I returned it. It was a pre paid order so they were suppose to return my money since ** July **** when they received the order in their...
Aug 03, 2020 by Felistas
Refund not Made (Moglix delivered by delivery couries) Open
I ordered A Blower From Moglix.com which was Defective and i Returned That One the same day but * month no Refund done. Cheat Company...
Aug 03, 2020 by Kamlesh Pandey
Refund for my order from club factory (Club Factory) Open
I ordered a dog cloth from club factory on * July ****, but till now i haven't received the product not the refund and my contact number on club factory was ********** and mail id shalini******@gmail.com. I have paid for the product through pay...
Aug 03, 2020 by Shalini Patel
Product not delivered (www.takesuper.com) Open
I ordered Solar Bulb with motion sensor on www.takesuper.com on * June **** Order ID : ***** but the product was never delivered to me and even after multiple mails got no solution . Please help...
Aug 02, 2020 by Manoj jhabak
Package not delivered (Finifox Fashion) Open
It’s been over ** days now, I haven’t received my order. That website now is not available and instagram is also not available. ...
Aug 02, 2020 by Puru Suri
Package not delivered (Myflowertree.com ) Open
I have placed an order of Rakhi to Australia. They said that the total was **** INR. But later they asked an extra charge of *** INR. I even paid that amount. They said that the order is processed. But from that time there is no response from m...
Aug 02, 2020 by ARROLLA SHANTHAN
Return rejected (Flipkart/HP) Open
I bought a laptop from Flipkart on *st July,**** and since the day I got it delivered, I was not able to use it because of software issues. I have raised multiple complaints with Flipkart and HP since then however, there is no result. All they ...
Aug 02, 2020 by Kaseriangliu Kamei
Fraud (Myflowertree.com ) Open
I had ordered Rakhi from MyFlowerTree official website on *nd Aug, ****, there was no Cash on Delivery option so I paid online through my debit card, amount got deducted from my account but my order was showing in pending status, they took the ...
Aug 02, 2020 by Priyanka Verma
Package not delivered (Bulkmm in instagram page ) Open
I have ordered * hoodies on **/**/**** from bulkmm website (Order ID - #****) by seeing advertisement on instagram which cost *** rupees ( *** for hoodies ,*** per each piece and shipping charge of ** rupees ) , i waited for one month but till ...
Aug 02, 2020 by Thanushree KP
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's