E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wallet not updated (Shiprocket) Open
Hi, I am Prayasi Roy, and I faced a very big problem from shiprocket. Last two - three months I recharged my wallet and order for delivery. But today when I recharged my wallet via razorpay by upi transaction *** rupees. There After hole d...
Aug 05, 2020 by Prayasi Roy
Not refunded (Saree and sandals) Open
Actually ordered saree and sandals from clubfactory bfr lockdown aftr tat government announced lockdown they didn’t said any msg abt that order aftr tat it is said tat the order is cancelled and it will be refunded waited for * months no use...
Aug 05, 2020 by Soundharya
Item Ordered Online Not Delivered (Flipkart) Open
I had ordered "MOTHER'S KITCHEN Natural Healthy Low Cholestrol Hygenic Methi Mathi ***gms Pack of * (* x *** g)" from Flipkart, on **rd July, ****. When I received the delivery on **th July, i found only i box of *** g instead of * boxes, as wa...
Aug 05, 2020 by Sumit Kumar
I didn t receive the order even after the shipment was done (Peltasis com) Open
On **july , I purchased few products, that is two liquid lipstick of too faced , James Charles pallete , two nars blush and one nars climax mascara. I received the mail that the order is confirmed . I went for the option of express shipping whe...
Aug 04, 2020 by Rozan
Not responding for defective device oneplus (Oneplus India) Open
Ordered and received oneplus wireless z bullets... It was a defective piece as it get stuck within a week as routine. No one responding fir RMA or Service request. ...
Aug 04, 2020 by Naveen
TataCliq not taking complaint (Tatacliq) Open
I placed order for a laptop worth Rs. ***** from TataCliq. The laptop was defective and I wanted to return it. TataCliq asked me to send jobsheet from Brand service centre to verify that it is defective. I sent it where brand service centre has...
Aug 04, 2020 by Shivam Aggarwal
Refund not credited (Tata Cliq) Open
I have placed an order from TataCliq app on *th July.Unfortunately money was debited and order was unsuccessful. I was contactingTata cliq customer care they have not provided any solution yet.i would to request you to kindly do the needful for...
Aug 04, 2020 by Nitish
Samsung mobile service delay (Samsung) Open
My mobile display got broken and on **.**.****- Given mobile for service. The service center said that due to the unavailability of the spare parts ,The company will provide a replacement phone or coupon as a solution. I have submitted the box ...
Aug 04, 2020 by kabilan
Package not delivered (Giftmyemotions.com) Open
Placed two orders on **th July **** for my sisters. Company committed delivery by *st Aug **** and *nd Aug ****. These people are not updating me on my order. They have not delivered till now. Cant track order also.. No one is answering the ca...
Aug 04, 2020 by Amit Kumar
I have not got refund of my return order to my bank account (I have not got refund of my return order to my bank account ) Open
I have not got refund of my return order to my bank account_SO*********. Amount ***.**. Bank details as mention below Bank details mention below Name – Goral Patel Account Number – ************ IFSC Code – ICIC******* ...
Aug 04, 2020 by Goral Patel
Amazon product fraud (Amazon India) Open
Dear team Voxya, I had received a faulty product (Mobile- POCO F*) from amazon. After I complained them, they told me to self return it to them, so i returned it via speed post. But amazon claimed that they have received a different product, ...
Aug 04, 2020 by Amit Nikam
Webcam not delivered (LT Online Store) Open
I have Ordered Logitech webcam from this company. on June **th ****. After that no response from the company phone calls never answered, for the Emails no response...
Aug 04, 2020 by Paul Antony
Package not delivered (Projector cart my Shopify com) Open
Order **** dt ******** Mini laptop...
Aug 04, 2020 by Butta singh
Replace wrong product (Boat Rockerzz) Open
Last year I raised a request to change my Bluetooth headset Boat Rockerz *** because the left side ear was not working properly. Then after ** days i received Boat Rockerz *** V* Active black and the same day i face connectivity issue It's disc...
Aug 04, 2020 by Dipti Singh
Order not delivered (Myflowertree.com ) Open
I order rakhi combo with sweet, with chocolates and dryfruits on *rd August and paid online ... They didn't delivered yet.. I booked for same day delivery and still it shows out for delivery.. I raised request for call back.. They didn't respon...
Aug 04, 2020 by Pratima Chavan
Fake Watch Delivered (Infrill.com) Open
Hello This is joy Veerender, I Had Ordered Kospet Brave ip** smart Watch From Infrill.com, date: **-*-****, Order id: ******, Bill shows **** total, thinking Its real as Was Shown On Infrill Page, i spoke to saurav He Said Its Real watch Not fa...
Aug 04, 2020 by JoyVeerender
Product dont delivered (sudersaree in) Open
I have placed an order at https://sundarsaree.in/ website. They have not responded to any of my emails for the query when the order will be delivered. I tried calling them since * days and it is off. This site is dangerous as they steal money a...
Aug 04, 2020 by chary lakshiminarasimha dasoju
Package not delivered (Vediksaree com) Open
Ordered product and didn't receive any update....
Aug 04, 2020 by Rekha Jacob
Faulty product sent (Ferns and Petals) Open
I live in India. I ordered an online rakhi to be sent to my brother in Singapore. The order was received on **st evening. As Rakshabandhan was on *rd my brother opened the package on *rd. He found that the bracelet rakhi i hooked is faulty as t...
Aug 04, 2020 by Nivi K
Order not received (Stylofebric) Open
I had placed an order on stylofebric.in website after seeing an add on Instagram in the month of June. I got a confirmation text that I'd receive my order in the month of July. As there was no COD option available I paid the whole amount. Give...
Aug 04, 2020 by Swetha sri
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's