E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product delivered (Smarthub) Open
Wrong product delivered. Displayed a branded product and delivered roadside stuff. ...
Aug 07, 2020 by Pratima Maheshwari
Flipkart Had Blocked My Account After Esclating to Them Damage Product and Not Refunding My money (Flipkart) Open
Respected Higher Authorities of Voxya Complaint Is Against Flipkart Department My Account has been Blocked After Intimating them Continuously on Social Media Platform... Flipkart Had Made Me More Strong to Get the Resolution With Loss C...
Aug 07, 2020 by SWAPNIL SUNIL SHIVALIKAR
Redmi 8 Mobile in warranty but Still Service center denies repairing (Xiaomi Redmi 8) Open
I had purchased Redmi * on **/**/**** from Flipkart as the phone was only available online during that period.Now the phone does not charge beyond ** % so I went to ASC for * days but they lied saying that your charger and charger cable is faul...
Aug 07, 2020 by Ravi Holkar
Haven t received Order yet (Beautifulbab com) Open
Ordered items on ** July for Rs *** but haven't received yet...
Aug 07, 2020 by Shital Jadhao
Costumer care not responding (Mivi) Open
I purchased my bluetooth headphones in jan ****. Then by may **** i started facing problems of low sound output . So i claimed for warranty. They responded very quickly but they said u need to ship the product to us because their shipping agenc...
Aug 07, 2020 by Hrishikesh Suryakant Kale
Meesho Customer Care Number (Meesho Company) Open
Meesho any customer care no/+** ****–***-*** ). Raise your query through **x* Help… section ,Inwhich different different sections are available, after that they will provide solution within ** Hours if you don't get any solution then kindly...
Aug 07, 2020 by Rauli
Product Wasn t delivered (PUMA) Open
I order a shoe on **nd july from amazon because that shoe wasen't available on cod so i payed by card then **th july i got a text that your product will be deliver today then at * pm i'm getting a msg that your product has been delivered. I did...
Aug 07, 2020 by Wasim Akram
Brand new LG fridge not working worth Rs (LG Electronics) Open
Bran new LG fridge -***ltrs have been purchased for **k. Fridge has multiple issues like compressor, has, pcb, icing on condenser coils etc. ** engineers have visited for this complaint. Company has refilled the gas but it is still not working....
Aug 06, 2020 by Ankit Gupta
Product not delivered (Peltasis com) Open
I ordered nars foundation ams concealor.plus too faced lipstick n nars lipstick. I got the mail that these are being shipped. But i havent received them yet. I got another mail about the refund till ** august. Is it reliable...
Aug 06, 2020 by Mehak shah
Upsl world fraud site (Www.usplworld.com) Open
Places an order on * august for around *.*k worth products. on Placing the order the money got deducted but no order history is show in the account. Neither any info on the order has been received thro' email or msg...
Aug 06, 2020 by Mridula Gopinath Bhat
Money deducted but not order has not taken (Ajio Com) Open
I had placed an order in ajio and done the payment through Paytym. Money has been deducted but order has not taken I would request to return my amount debited Plz resolve the issue as soon as possible. ...
Aug 06, 2020 by Ramya
Wrong product delivered (Ruhela traders ) Open
Wrong product delivered . Displayed a branded watch and delivered a roadside stuff. ...
Aug 06, 2020 by Pratima Maheshwari
Furniture ordered from Quikr bazaar but not yet received (Quikr bazaar) Open
On **/**/**** I ordered Furniture items from Quikr bazaar website online. The order nos. are Transaction id ************ and ************. Until today i have not received the order. I complained online to bazaar@quikr.com also there is no much ...
Aug 06, 2020 by Venkat Acharia
Orders not delivered (Myflowertree.com ) Open
My orders #****** and #****** are not delivered but the website says it is delivered. Both the orders are placed on *rd August, **** and website promised for same day delivery, on *th August i see the status in website as delivered but they are...
Aug 06, 2020 by Modhugu Nishanth Reddy
Product not delivered (Beautifulbab) Open
I have ordered product from beautifulbab on **th july **** of rs** but not received any order till now. I want my refund from beautifulbab....
Aug 06, 2020 by Apoorva Jaiswal
Sundrasaree in Fake (sundrasaree in) Open
I have placed an order at https://sundarsaree.in/ website. They have not responded to any of my emails & whats up query's when the order will be delivered. I tried calling them since * days and it is off. This site is dangerous as they steal m...
Aug 06, 2020 by mahesh ponnu swamy
Package not delivered after paying for it (Peltasis com ) Open
I ordered from this site on ** of july , nd I paid *** for it after paying the money I didn't receive any further details or information abt my order , nor they reply towards the messages ,I have been trying to get connect with them via ma...
Aug 06, 2020 by Aditi Roka
Non delivery of product ordered 3 months comlleted (Hp printer ink) Open
I ordered Hp ink from online Lt store on **rd May ****.And paid ****Rs.Till now (*.aug.****), they are not responding to mails and calls.My hard earned money is this,I cant ignore this ,please help to resolve it .Thank you...
Aug 06, 2020 by Aswathy Kasthuri
Faulty product and bad service (Vu TV California) Open
I have VU **inch iconium model at end of the year ****. With few weeks the mother board damaged. They replaced the mother board after **days, then again that mother board also not worked, they took another ** days to replace the mother board. T...
Aug 06, 2020 by Karthik
Cake did not delivered (Ferns and Petals) Open
I had ordered red velvet *Kg cake yesterday *th August **** from Ferns and Petals. I had paid ***Rs for fixed delivery time. In the night I received message from Ferns and Petals that my cake could not delivered because the customer want the or...
Aug 06, 2020 by Tapps Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's