E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Received a used defective product (I Kall) Open
I bought an I Kall calling tablet videvorder no. **********. Against this I received a used product. I filed a complaint with paytm & they responded by saying that I should contact brand directly. This is pure cheating....
Aug 20, 2020 by Rohit Malhotra
Product not delivered and after cancelling refund was not initiated (Jio mart) Open
I ordered grocery for my home on **nd july ****. It was showing that my order will be delivered on **th july **** but from **july the date for delivery of my order got extended to net day. ths was happening till **th july ****. After this i got...
Aug 20, 2020 by Mohd Tanveer khan
Screen Freeze or Hang Issue in Dell Laptop (Dell India ) Open
Dell Service Tag: G*JJB**,Case Number : ********, Express service code: *********** I have purchased this laptop on **th august and from day *, I am facing screen freezing issues * to * times in a day and I have contacted dell service team b...
Aug 20, 2020 by Anubhav Parashar
Product not delivered (Flipkart India Private Limited) Open
I’ve ordered a laptop from Flipkart for my studies. I’ve paid ₹***** for this laptop. My bank had debited an amount of transaction fee also. Flipkart extended the delivery date twice. Whenever i was contacting them they promised me to giv...
Aug 20, 2020 by Shamil fairooz k
GST Fraud Seller Product not delivered (AARTI INDUSTRIES INDORE) Open
Complain regarding one of the sellers, AARTI Industries (GST- **AMQPJ****N*ZF **,**/*-A, Floor, Sinhasa Road, INDORE, Madhya Pradesh Pin Code- ******, Ph: **********) with whom I made a purchase of Rs **,*** but didn't receive the products. ...
Aug 20, 2020 by Siddharth Sen
Fake product (Ruhela Traders Shahberi G Noida) Open
I have ordered earbuds of noice and a fitbit watch worth rs. ****/- and they gave me a toy watch and a local earphones of hardly rs **/- and they are not contacting back and not giving refund. I want refund as soon as possible. ...
Aug 20, 2020 by Karishma khatri
Wrong product received (Tkameez.com) Open
I recently ordered two t-shirts from this site and i was very excited for my order, but today when i received my parcel it was totally a different product. i try to to contact then through the phone number they provided in their site but it wa...
Aug 20, 2020 by Nitin ahuja
Package not delivered (shopify com) Open
I saw a very tempting offers for small laptops on an unheard website "https://projector-world-net.myshopify.com". I purchased * small laptops which were at unbelievable price of Rs. **** each on **th July ****. I haven't received any of the yet...
Aug 20, 2020 by Mandar Kulkarni
Return of the product and refund not received (Myntra) Open
I Had ordered items worth rs ***** from Myntra for my new gouse bathroom . The product came was pathetic and not upto the high cost which they are charging .orice tags are missing on the product and now t are not even giving proper response ho...
Aug 20, 2020 by Ketki Kohli
No status of delivery and no product delivered (Redmi 8) Open
I made my order on ** august by email swati******@gmail.com I haven't received any detail nor they call back ...
Aug 19, 2020 by Swati Sahani
Money deducted from account but order failed to place in DMart app (Dmart) Open
Money deducted from account by on DMart app but order didn't placed and showing payment failed error. Please help as soon as possible The below screenshots are the proof of payment, ...
Aug 19, 2020 by Omkar Wadekar
Order not delivered (LT Online Store) Open
I have ordered an bluetooth headset on *nd June **** with order number **-**-******. Even after repeated mail I am getting only auto response from the website. My order was not delivered. They don't answer for the phone calls. Kindly arrange to...
Aug 19, 2020 by Selvakumar
Package not Delivered (Myntra) Open
Out of ** products ordered only * were delivered. When i complained, i learned their customer service is pathetic. Registered the complaint on their app, and someone calls you up, and says shall resolve in **-** hours. That never happens, I cal...
Aug 19, 2020 by Ashok Khera
Order not received (Insasta.com) Open
Hi Sir, I am order Chromecast product. I have not received my product from Insasta. com. I have paid the rs.*** already online. Please do the needful, so that i get my product at earliest. Regards Kalusalingam G...
Aug 19, 2020 by KALUSALINGAM G
Sundar Saree Package not received (Sundar Saree) Open
Hi, I have seen an advertisement over Facebook for the sale of silk sarees by Sundar saree. I have ordered a product worth rs***. Its been more than ** days, but not get any single reply from them that when I will get my product. I have ordere...
Aug 19, 2020 by Aadivya Prakash
Mobile device screen issue (Samsung Mobile Service Center) Open
I purchased Samsung Mobile M**s from Amazon on **-June-****. Since then i didn't mishandled or any impact on phone even no direct contact to any type of liquid or water . On **-August-**** , i found small purple spot on its right hand side on b...
Aug 19, 2020 by VIJAY
They are fooling people by sending wrong product (The Menz Store) Open
I ordered a combo of denim liquid casual shirts(pack of *) of rs ****. today they delivered my product but when I open it I found two check shirts which are already used. there is no option for return or replacement. website: themenzstore.c...
Aug 19, 2020 by sarang adsad
Regarding Refund from ninth avenue (Ninth Avenue com) Open
Hey, I want to complain about the ninth avenue ( online shopping website) . I ordered something and due to some reason they unable to deliver product on time and I said refund my money and cancel the order. They said ok we cancel your order an...
Aug 19, 2020 by Bharti Porwal
Package not delivered and in other order wrong item delivered (Ajio Reliance Trend) Open
For the order ID EX********** , I requested for exchange instead they delivered jeans in place of Shirt .The tag says shirt but the product is black Jeans.Price ***. In the other order ID FLO********* its been a month but still my order is not...
Aug 19, 2020 by Aasritha Gudluru
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's