E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Myntra credits are not reflecting (Myntra App) Open
My Myntra account is not reflecting myntra credits. I had called the customer support so many times but they are always saying that we are working on this plz wait for ** hours and so on. They are total froud I don't understand what they are wa...
Aug 24, 2020 by Madhavi pandey
Package not delivered (Nurserylive) Open
I have ordered plant through Nursery live portal before * months. Since now I didn't receive and got feedback from them. *YXV******* is the order ID...
Aug 24, 2020 by Vishalsurya
SundarSaree in Package not yet received (SundarSaree in) Open
Hi Voxya Team, I have seen an advertisement over Facebook for the sale of silk sarees by SundarSaree.in. I have ordered few products with order# ****, worth Rs.***** (SBI Trasaction# ************IGAJBXRXA*, dated: **-Aug-****). Its been more t...
Aug 24, 2020 by Saravana Guhan CK
Return not picked up (Flipkart) Open
I order an earbud of infinix snokar from Flipkart , but as it didn't fit my ears I requested a return , the pick up date was ** August **** but even after ** days yet not picked up , I called their executive some **** times , they even after pr...
Aug 24, 2020 by Sanchali Das
Wrong parcel delivered (Noise shots ) Open
I ordered for noise shots x* pro buy * get * in offer which i saw from instagram where the offer was advertised after i placed the order i got the delivery by today and got jbl headset and also no return or complaint number on their website.. t...
Aug 24, 2020 by Neetika
Flipkart not refunding my travel amount (Flipkart) Open
I had a flight booking done through Flipkart with Indigo . Indigo had cancelled my flight on **th July and i have been following up with flipkart since for the refund. As per their SLA it was within ** days of cancellation i was supposed to g...
Aug 24, 2020 by Amlan das
TJORI ORDER WORTH 7500 NOT DELIVERED (TJORI COM ) Open
I have placed this order on **th March. And it is a prepaid order. They kept messaging that my order is delayed and I was okay. They promised a delivery in July and again they missed it. I moved out of city in July and I revised my address. I a...
Aug 24, 2020 by prashanthi chaganti
Fraudulent demand of extra money for service charges (Xiomi India) Open
We purchased a MI note * Mobile handset phone on **/**/**** from authorised Xiaomi dealer in Bandra (West) for Rs.****. The Product was having manufacturing defects and therefore it was replaced by a new handset on **/**/****. The front and bac...
Aug 24, 2020 by Ajay Upadhyay
Validity extension due to lockdown (Big Bazaar) Open
My big bazaar card expired in the lockdown period. The bigbazaar store was closed for nearly * months. Neither they are refunding the money nor extending the validity due to the lockdown...
Aug 24, 2020 by shaveta
Wrong product delivered (Trendy Gizmos) Open
I ordered a MI band * in a combo offer but received a men's watch. I called the number given in the return address which is switched off so please do get back as soon as possible....
Aug 24, 2020 by Varshitha N Nandish
Package not delivered (Fernsnpetals) Open
Didn’t delivery my order. And despite repeated request they are not resolving me grievances. Mental stress is what they are causing...
Aug 24, 2020 by Nisha Gusain
Purchased a product as perID *********and returned the same.delivery boy picked it on**/**/**.In the track order detailsit is shown that’refund succcessfull’.But the the amount not credited to my bank account till the time...
Aug 24, 2020 by Imamudeenmohammedismail
Wrong Product (Happy Shopper) Open
I had ordered LAZY LAPTOP STAND™ (COOLING FAN INCLUDED) ...
Aug 24, 2020 by Punam Gurung
Unfulfilled booking by agoda (Agoda com) Open
I have made booking under booking id ********* which was paid and confirmed starting today three nights. Upon calling the property this morning to request an early check-in i was told property is closed for quarantine...i tried calling their cu...
Aug 24, 2020 by Dhanalakshmi
Order not yet delivered (Jiomart) Open
Had placed an order on **st July but the order is not delivered yet but it's showing as delivered on ** July but I haven't received it yet.. also the delivery agent never called me nor have I got any message from Jiomart. Order ID - ***********...
Aug 24, 2020 by Sayli Roongta
Package not delivered (Jessehub com) Open
I ordered on August ** at **:** am in jessehub.com I ordered product is Tambo offer ( ladies Kurtis * sets) I am using my debit card payment through razorpay.com but still now I didn't any received msg acknowledgment as well as I didn't get m...
Aug 24, 2020 by Kalaiselvi
Wrong product delivered (mysareesmall) Open
i purchased a beautiful saree from the mysareesmall e commerce website and return is applicable on this product as he mentioned at their website but after receiving the product, he is refused yo return the product and if tell about the product ...
Aug 24, 2020 by Ranjan Kumar
Package not delivered (eteesstore com ) Open
I ordered through this Eteesstore.com by online payment but I didn't received the order and even they didn't provided any contact numbes....
Aug 24, 2020 by NARAMSETTY VAMSHI KRISHNA
Regarding non shipment of item after accepting order and amount (Krishna Furniture And Craft Jodhpur) Open
we ordered sofa set from Krishna furniture and craft Jodhpur in January and send money to him on **th of January **** first and then depositing into the buisness account on **th of Feb ****.The person introduce them as owner named Arun Jain and...
Aug 24, 2020 by Preet Mohinder Pal Singh
Failure of registration of warranty online due to internet shutdown in time (Aosmith) Open
To The President JK Consumer's Court Old Secretariat Srinagar Sir, it is submitted here that I purchased HSE VAS-X*** Water Heater through Dealer namely M/S Bath Impression Channapora. As per Digitalization no...
Aug 24, 2020 by Sami Ahmad wani
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's