E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not Delivered (399 shopie com) Open
On **th August I have Booked * Shirts Which is the Offer Buy * Get * free Of Total Rupees *** But sill I didn't Received the Package And Even No Tracking ID of them I need Help ...
Aug 25, 2020 by Vikas
I did not receive my order after paying full amount (Ethnicise) Open
Hi, I ordered one Dress from Ethnicise on **nd July ****. Its been more than a month but still i did not receive my dress. Regularly i am following up through whats app after sending so many massages they are giving just one replay like "Mam w...
Aug 25, 2020 by Bhavani Inti
Wrong product received and unable to return (Clothzen com) Open
I ordered * items and I received a wrong package.There in that label of delivery they wrote a number for return policy and that number is also not reachable.and in website they have given a email to contact them and no replies from the first.I ...
Aug 25, 2020 by Bhavya D
Package not delivered (Samsung battery) Open
I placed my order (#******) more than a week ago. after that there is no delivery or even tracking details are shared. When I tried to contact their numbers, all their numbers are out of service. Even no reply when contacted on email. This lo...
Aug 25, 2020 by sushant
Order Never Delivered by Jiomart (Jiomart) Open
Hello sir, This has been the worst experience of my life through Jiomart where I had placed an order for ** items worth ₹**** on **th of August ****. The delivery date was showing as Expected date **st of August ****. Since then, Eve...
Aug 25, 2020 by mohit makwana
No response for order (Clothzen com) Open
I have placed an order on **-** th aug. Recieved response from clothzen on ** that order on the way. I am continuously mailing them but no response....
Aug 25, 2020 by Puja karemore
Niether the item is recieved nor the money is refunded (Jaldifatafat.com) Open
I ordered a ***° Spin Floor Cleaning Easy Magic Steel Bucket Mop with * Microfiber Heads from Jaldifatafat.com on **th March ****. The item is not recieved till date and there has been no update from the company regarding the delivery. I sent ...
Aug 25, 2020 by Pulkesh P Gunaicha
Product in Package missing (Ajio Reliance Trend) Open
ID FL********** , I am Regular shopper on Ajio. I was ordered * AVASA branded women tops on Ajio **/**. I got products on **th Aug with COD: ***/- . I read that both tops(Quant:*) were in single pack. I paid and I found that it contains singl...
Aug 25, 2020 by Ramya
Package not delivered and no responce (Live your own style) Open
Have order on **-*-**** . But no response from. Company/website. E-mail I'd is wrong no any contact number Please solve this problem I request to you please cancel my order and refund my money My email I'd is rushiwagh***@gmail.com...
Aug 25, 2020 by Rushikesh wagh
No one calling from Customer care support inspite of sending several emails (Uspl world ) Open
Been trying to talk to customer care support in order to exchange of the product. They close ticket without resolving ....
Aug 25, 2020 by Yashitha
Package not delivered (Clothzen com) Open
I purchased a product from this website and paid for it online it's been ** days didn't receive the product yet... Whenever I mail them they didn't revert back properly.. And there is no option for cancelling the order.. ...
Aug 25, 2020 by Poonam Saroj
Product not delivered (Dealsaga in) Open
I have booked * in * sofa from dealsaga.in website order #**** on ** Aug and make a payment of Rs.*** including shipping charges but they did not delivered the product. Contact info. And mail address mention on website is fake. Please help me...
Aug 25, 2020 by Mohammad zeeshan
My Deposited amount not return against cancellation (M3m India Private Limited) Open
M*M india pvt ltd advertised one offer called "Unlock Gurgaon" for their new project in real estate name M*M skycity, purchase flats. As per that they took INR ***** from customer for availing the deal & like many customer I paid INR ***** to ...
Aug 25, 2020 by Biswajit Basu
Minilappy myshopify com (Myshopify Com) Open
I placed.ord*r for buying a minilaptop and.mini projector on minilappy.myshopify.com. I paid through credit card and received email confirming my order. After ** days neither there is any delivery nor any whereabouts of seller. No address no ph...
Aug 25, 2020 by Gautam jain
Neither Order Nor Refund for a successful order placed On JioMart (Jio mart) Open
I have placed an order in JioMart on **th July **** and till today i haven't received Order or Refund. i observed from **th July **** items in my order used to decrease and so the amount paid. Finally one fine day i was shocked to see there are...
Aug 24, 2020 by Babu
Product not delivered (www thesnapygirls com) Open
I scrolling instafeeds on instagram then i saw thesnapygirls advertisement of tshirts. Then i buy some tshirt for myself and online payment done by debit card. I got noreply email in which product invoice bill received and the product will deli...
Aug 24, 2020 by Pankaj chauhan
Return Request Rejected (Thomson Digital (india) Limited) Open
I have ordered Thomson ** inch UHD Smart TV (MOdel - **PATH****) on flipkart on **.**.****. The same was received by me on **.**.****. Installation also was done by JEEVES on **.**.****. However, after using the TV for * days, on **.**.****, i ...
Aug 24, 2020 by ANUKURY VENKATA SATYANARAYANA REDDY
Defective Product Return Requested (Jbl earphones) Open
Hi, I have purchased JBL Live *** TWS from Tata Cliq as a Bday Gift for my wife. Product was delivered on **.**.****. On **.**.**** opened the package and tried to use it. It was not automatically pairing to my iPhone. After few trials, ...
Aug 24, 2020 by Vaibhav Suthar
Myntra credits (Myntra App) Open
My Myntra account is not reflecting myntra credits. I had called the customer support so many times but they are always saying that we are working on this plz wait for ** hours and so on. They are total froud I don't understand what they are wa...
Aug 24, 2020 by Madhavi pandey
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's