E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered refund of amount 1329 not initiated even after multiple mails (Cakesportal Com) Open
Hi, It's been a while now I've been following up for refund but haven't received any response. Please initiate the transfer of amount **** on google pay no. ********** Regards, Ankush ********** Get Outlook for Android Fro...
Aug 27, 2020 by Ankush Pandey
Package not delivered (Fosso.in) Open
I placed an order on **th of July from Fosso.in, and since then there have been no updates about my order and it has not been delivered as well. I emailed about this issue to the support team as well, but there have been no replies. This websit...
Aug 27, 2020 by Shreyans Jain
Package not delivered (399 Shopie com) Open
Am ordering in** aguest my order number was#**** but still now not received any order please solve the issue and refund my money...
Aug 27, 2020 by Vijay Sagar
Need refund (KAFF) Open
I purchased sink from kaff appliances store, they delivered wrong sink after that no will come to my home to recieve, i delivered it my own self to shop. After that i wait for nxt * week to deliver my sink but no luck after that i raised re...
Aug 27, 2020 by RAJAT GUPTA
Package not delivered ( com) Open
Its been **-** days and I haven't received my package they didn't even reply to my mail and haven't given me any details either. I prepaid Rs*** to them I want my package or my refund....
Aug 26, 2020 by Abhishek Gusain
PACKAGE NOT RECEIVED (Keve Fashion Store) Open
I HAVE ORDERED A SHIRT, BUT I HAVE NOT RECEIVED...
Aug 26, 2020 by Vasundevan
They are provided different order I ordered different please refund my money (Zareen Nx) Open
Zareen nx They provided different order I orderd different order ... I have big issue please refund my **** money asap...
Aug 26, 2020 by Kritika
Material not available (399 Shopie com) Open
As I paid the amount Rs*** and the material order no **** on Aug ** still date I have not received any response and material for the order. Email has been sent to me regarding the material will be delivere and shipping details sent soon . ...
Aug 26, 2020 by Vinoth mathavan
Package not delivered (Fashion Panda India) Open
I had ordered * ordered on ** February ****. Order ID is EN***** EN***** & EN*****.I have not received any ordered. I had done payment by online mode Rs. ***/-. I did not receiving any payment back.I I request you plz look into this and resolve...
Aug 26, 2020 by Akshay pande
Product Sold Amount is yet to be transferred 12 days (Quikr bazaar) Open
I sold a Macbook Pro on Quikr on *th Aug which was confirmed delivery by Buyer on **th . I initiated my payment transfer into my Bank saving account on **th Aug and was promised transfer in *-* days ; it's been ** days and I am still awaiting...
Aug 26, 2020 by Tushar Paprikar
Wrong Incomplete product delivered (Amazon India Pvt Ltd) Open
I am a Prime member on *th Aug during Sale period, I have ordered for *** pcs nitrile disposable gloves at **% discount and paid Rs *** in advance. Amazon sent me open and on *th Aug unhygienic ** pcs gloves only . I immediately complained to ...
Aug 26, 2020 by Praveen Khosla
Order not delivered (LYOS Live your own style ) Open
I ordered Gym resistance band on **th Aug via order#****. Requesting the team to check and see if I can get back my money or the product....
Aug 26, 2020 by Imu
Abusing when asked for refund (Clothzen com) Open
After ** days items are not delivered and when asked for refund they are abusing ...
Aug 26, 2020 by Vidya salve
Wrong Size Cheap Imitation Product (Blazing cart ) Open
I booked Product WC Heavy Duty sneakers size * UK from Blazing Cart on ** Aug ** through Facebook link after seeing a video of product. I have seen the same product in Australia last year. They confirmed the order as BLC***** and delivered it o...
Aug 26, 2020 by Hitesh Lav
Replaced product not delivered (Boat 225 ) Open
I bougt boat bassheads *** from Flipkart ** months back but now one side of headphone was not working so i have registered comlaint on * August and it was approved by boat on * th August my ticket number is ******* their business partner blue d...
Aug 26, 2020 by atish sawade
FRAUD COMPANY (MINILAPPY) Open
I PURCHASED TCL HOME THATRE FROM MINILAPPY ON AUGUST *TH **** AND DONE CARD PAYMENT. SAME DAY CONFIRMATION OF ORDER AND SHIPPED STATUS ALSO GIVEN .TODAY **.**.** NO UPDATES AND NO REPLY FROM THEIR CUSTOMER CARE FOR MY MAILS. ( ORDER NO.**** DA...
Aug 26, 2020 by DIAFOOT SOLUTIONS
Order not delivered (Flaberry.com) Open
I had ordered from Flaberry on the **nd of August in Bangalore to be delivered to a friend on the occasion of her birthday on the **th of August all items on the list came upto a sum of Rs.**** which I paid upfront. The list contained of a poth...
Aug 26, 2020 by Poornashree Ramanna
PACKAGE NOT DEIVERED (LT Online Store) Open
I have ordered an Wacom One By CTL-***∕KO-CX Graphic Tablet" with an order id #**-**-****** on LT ONLINE STORE on Jun **, ****, **:** PM . .I have paid ****.** rupees on their online platform for the product .It had been * months, i haven...
Aug 26, 2020 by Rakesh varma matcha
Regarding the delivery of my product (Asus) Open
I purchased an asus tuf fx*** dt laptop and when i purchased i got an offer which contains *tb hard disk and * years warranty for ****rs. I paid the amount and till now i didnt received my harddisk. I tried to contact them via phone , email but...
Aug 26, 2020 by Dinesh
15 days Harassed and bound me to pay the amount without attend complain (UREKA FORBES AQUAGUARD BHUBANESWAR) Open
my Aquaguard water purifier ** year AMC period is valid up to **.**.****. ** days before the expire of my Aquaguard AMC, the water purifier not worked. immediately i had booked a complain request by SMS and received request number. then ** tim...
Aug 26, 2020 by basudeb behera
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's